I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
Had flight ready to book online for set price, all fees includedCalled with a question and the man on the phone would not answer my question and insisted I book with himSaid he would price matchWent over price multiple timesThen charged a HIGHER amount after I went over the agreed amount in totalAgreed price before seating: 1,Grad total plus seat fee: 1,Actual charge: 1,I called and spoke with a representativeAsked to speak with a supervisor and refused to let me for minsA supervisor never answeredThey would not refund the overchargeThey would not honor the agreed priceThey said they would refund the fee but they would cancel my chosen seatsOn the phone the total INCLUDED the chosen seatsThis was a scamAs soon as the gentleman sent the charge confirmation email he immediately transferred me to a survey before I could inquire about the over charge
I bought airticket for a friend *** *** *** with my debit card from justfly*** but Jfk from New York not from New Jersey I cancelled after I spoke with *** that it must be from New YorkI spoke with *** customer service representative for Justfly***She wanted to speak with *** *** for her authorization for me to speak on her behalfI called *** and with*** representing justfly*** and we spoke in a conference call.*** said the will refund my money within to daysThat the will take dollars from the $dollarsI said no is within hours and less than hours that I need to be refunded percentToday 10/18/I called Justfly customer service and spoke with *** about 3.10pm eastern time that am yet to get my refundShe said she has to speak with *** * *** the Justfly representative that *** already spoken to her on 10/6/that I bought the ticket,is more than days she sai
We purchased tickets through JustFly back in February before the latest terrorist attacks and the attempted coup in TurkeyThe state department has issued travel advisories for Turkey and our flight is from Jacksonville, FL to Bucharest, Romania through JFK and IstanbulOur concern is for our safety while traveling through Istanbul given the nature of the activities in Turkey and the targeting of AmericansWe would like to have the cancellation fee waived and our money refunded so that we may seek transportation to Bucharest on an airline that does not travel through TurkeyOur preference would be to take American Airlines through Charlotte, NC and London, England (Heathrow) for the same dates even if the ticket cost is higherWe are just seriously concerned for our safety and would feel much better about our trip if we could switch airlines and stopovers
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
I booked a flight with travers insurance on the website and it will not let me cancel the flight/ get refunded
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
Had flight ready to book online for set price, all fees includedCalled with a question and the man on the phone would not answer my question and insisted I book with himSaid he would price matchWent over price multiple timesThen charged a HIGHER amount after I went over the agreed amount in totalAgreed price before seating: 1,Grad total plus seat fee: 1,Actual charge: 1,I called and spoke with a representativeAsked to speak with a supervisor and refused to let me for minsA supervisor never answeredThey would not refund the overchargeThey would not honor the agreed priceThey said they would refund the fee but they would cancel my chosen seatsOn the phone the total INCLUDED the chosen seatsThis was a scamAs soon as the gentleman sent the charge confirmation email he immediately transferred me to a survey before I could inquire about the over charge
I bought airticket for a friend *** *** *** with my debit card from justfly*** but Jfk from New York not from New Jersey I cancelled after I spoke with *** that it must be from New YorkI spoke with *** customer service representative for Justfly***She wanted to speak with *** *** for her authorization for me to speak on her behalfI called *** and with*** representing justfly*** and we spoke in a conference call.*** said the will refund my money within to daysThat the will take dollars from the $dollarsI said no is within hours and less than hours that I need to be refunded percentToday 10/18/I called Justfly customer service and spoke with *** about 3.10pm eastern time that am yet to get my refundShe said she has to speak with *** * *** the Justfly representative that *** already spoken to her on 10/6/that I bought the ticket,is more than days she sai
We purchased tickets through JustFly back in February before the latest terrorist attacks and the attempted coup in TurkeyThe state department has issued travel advisories for Turkey and our flight is from Jacksonville, FL to Bucharest, Romania through JFK and IstanbulOur concern is for our safety while traveling through Istanbul given the nature of the activities in Turkey and the targeting of AmericansWe would like to have the cancellation fee waived and our money refunded so that we may seek transportation to Bucharest on an airline that does not travel through TurkeyOur preference would be to take American Airlines through Charlotte, NC and London, England (Heathrow) for the same dates even if the ticket cost is higherWe are just seriously concerned for our safety and would feel much better about our trip if we could switch airlines and stopovers