This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
Purchased round-trip ticket from STL to SLCListed price on website was $(I have documented photo evidence)The company then billed my credit card $I emailed them immediately and received a response to call their customer service lineWhen I called the customer service line they stated that the price of the ticket went up and it is now listed as $on their websiteThey stated that if I wanted to cancel the ticket it would cost $I then asked to speak with the manager regarding the photo documented discrepancy and they stated that their manager was not currently answering callsComplaints will be filed with my bank account, the Revdex.com, and the CFPB
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Am I only person who needed to modify my airplane tickets?It took nearly 1month to solve the problemI had to change my departure date as well as returning date of my tickets that I purchased via onlineCompletely understand that I had to pay cancellation fee as well as re-booking fee, but non of the agents as well as supervisors were able to find/modify and issue new tickets for meAfter holding my phone about 2hours for each of my call, they told me not to call everyday because they can not find the price of the tickets in their system(however, their website has the tickets I wanted)One of the agent suggested me to cancel my current reservation,so that I can re-book, so I didI waited hours for my cancellation to be effective and received confirmation e-mail for cancellationThen, called again to do re- bookingStill, nobody can re-book for meI had way conversation with airline agent as well as justfly*** customer service person to resolve the problemThey told me why I even cancel my original tickets without finding new tickets( who suggested that?)They told me my original tickets were 2nd best tickets after economy plus and can not down grade( I thought it is hard to upgrade than down grade)Another agent try to help re-book my new tickets, but charged wrong price that my reservation did not go thorough I was just waited to receive confirmation e-mail foreverone supervisor out of agents I talked, finally took responsibility to re-issue the tickets for me I regret I did not check Revdex.com rating regarding to this company's profile before purchasing the ticketsTerrible experience and I do not want to purchase again from this companyI wanted to share my horrible experience so that you do not make same mistake I did
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
Purchased round-trip ticket from STL to SLCListed price on website was $(I have documented photo evidence)The company then billed my credit card $I emailed them immediately and received a response to call their customer service lineWhen I called the customer service line they stated that the price of the ticket went up and it is now listed as $on their websiteThey stated that if I wanted to cancel the ticket it would cost $I then asked to speak with the manager regarding the photo documented discrepancy and they stated that their manager was not currently answering callsComplaints will be filed with my bank account, the Revdex.com, and the CFPB
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding