I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly*** blames the airlines and the airlines blame Justfly***
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
I booked a flight for myself online and attempted to book the same for my minor son, but was unable to Immediately after this, I called the customer service number to purchase a ticket for him After hours on hold, the representative refused to add him to the reservation or allow me to purchase his ticket separately, and stated that I would need to cancel my own flight and re-book them together (for a cancellation fee of $75, despite the fact that I had made the reservation just prior to the call) When I called a second time, initially my wait time was "up to minutes", but after minutes, wait time was "over minutes" Oh, and I was inexpicably charged $more than the quoted fare - never was the excess explained in any way
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly*** blames the airlines and the airlines blame Justfly***
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
On October 4, 2017, I purchased roundtrip airfare from Chicago to Frankfurt, Germany through***the receipt clearly stated that the first checked bag was freeOn the flights to Germany through SAS, there were no issues, On the return flights through Icelandic Air, however, they stated that my ticket was "Economy Light" and did not include free baggageI had no choice but to pay an additional 88Euros to check the bagWhen I complained to JustFly, they claimed they had no responsibility, even though it clearly states that the 1st checked bag was free on all the flights they sold me
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and*** to tell me it will take to hoursIvespoken to numerous people from*** *** *** *** *** *** ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is ***
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
I booked a flight for myself online and attempted to book the same for my minor son, but was unable to Immediately after this, I called the customer service number to purchase a ticket for him After hours on hold, the representative refused to add him to the reservation or allow me to purchase his ticket separately, and stated that I would need to cancel my own flight and re-book them together (for a cancellation fee of $75, despite the fact that I had made the reservation just prior to the call) When I called a second time, initially my wait time was "up to minutes", but after minutes, wait time was "over minutes" Oh, and I was inexpicably charged $more than the quoted fare - never was the excess explained in any way
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
I was charged an additional $for a flight that was listed for $while using my travel credit
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
Hellio,
I am a 31-year old man fully disabled on Social SecurityI was gifted a round-trip flight from Boston to *** *** in IrelandI had a medical flare up and was unable to make the first flight and therefore they made the entire round trip purchase null and void without any consideration for the fact that I didn't have control over what happenedI'm now $in the hole and cannot go back to the Homeland to bring family ashes because of the scam travel websiteIt would be nice to get some kind of Retribution please make sure they don't do this to anybody else