I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
In December I booked a flight via Just Fly from Richmond, VA to Phoenix, AZI based this choice on the price and the number of stops--which was oneSeveral months later, I received an Email from Just Fly stating my flight was changed and the number of stops was changed to The price should have been lowered because of the increase in stopsI cancelled the flight later and was told I had to pay $to each airline for cancelling the flight as well as pay $to Just FlyThe $was not taken out of my Just Fly credit, but I had to provide a credit card numberThis is wrongToday, 4/21, I called Just Fly to book a flight to from Richmond, VA to Portland, O and I learned that I had to use the same airlines as I booked earlier, even though I paid a $cancellation to each airlineThis is not fairI waited and waited for the July Fly person to find another flight using the same airlinesHe came up with flights costing $I'm retired and cannot pay this amountI saw
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
In December I booked a flight via Just Fly from Richmond, VA to Phoenix, AZI based this choice on the price and the number of stops--which was oneSeveral months later, I received an Email from Just Fly stating my flight was changed and the number of stops was changed to The price should have been lowered because of the increase in stopsI cancelled the flight later and was told I had to pay $to each airline for cancelling the flight as well as pay $to Just FlyThe $was not taken out of my Just Fly credit, but I had to provide a credit card numberThis is wrongToday, 4/21, I called Just Fly to book a flight to from Richmond, VA to Portland, O and I learned that I had to use the same airlines as I booked earlier, even though I paid a $cancellation to each airlineThis is not fairI waited and waited for the July Fly person to find another flight using the same airlinesHe came up with flights costing $I'm retired and cannot pay this amountI saw
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
Terrible customer service, be warned! go to *** ***, or any other reputable site
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was