JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: ***
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
I booked a flight for myself online and attempted to book the same for my minor son, but was unable to Immediately after this, I called the customer service number to purchase a ticket for him After hours on hold, the representative refused to add him to the reservation or allow me to purchase his ticket separately, and stated that I would need to cancel my own flight and re-book them together (for a cancellation fee of $75, despite the fact that I had made the reservation just prior to the call) When I called a second time, initially my wait time was "up to minutes", but after minutes, wait time was "over minutes" Oh, and I was inexpicably charged $more than the quoted fare - never was the excess explained in any way
Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: ***
ABSOLUTELY TERRIBLE! NEVER USE!
Our flights keep getting changedWe initially chose our seats together and paid extra for upgraded seatsnow we have no idea where we are sittingWhen transfered to Customer Service, we were told by the agent that he needed to put us on a short hold while he "looked into (our) account ....THREE HOURS LATER...I hung up! This happened TWICE!
I booked a flight for myself online and attempted to book the same for my minor son, but was unable to Immediately after this, I called the customer service number to purchase a ticket for him After hours on hold, the representative refused to add him to the reservation or allow me to purchase his ticket separately, and stated that I would need to cancel my own flight and re-book them together (for a cancellation fee of $75, despite the fact that I had made the reservation just prior to the call) When I called a second time, initially my wait time was "up to minutes", but after minutes, wait time was "over minutes" Oh, and I was inexpicably charged $more than the quoted fare - never was the excess explained in any way
Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives