They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked a flight for four passengers on JustFly*** traveling from Houston, TX (May, 2018) to Manila, PhilippinesThe website showed a flight from Houston, with one stop in Singapore (hour layover) then continuing on to ManilaThe return flight was from Manila (June, 2018), with one stop in Singapore (hour layover) then continuing to HoustonI selected this flight and proceeded to pay using my Visa Credit CardAfter the purchase was processed, I was reviewing the itinerary and noticed that it included a second stop both ways in Manchester, EnglandI contacted JustFly and complained about the additional stopover and explained that this was not the itinerary that was being displayed on the websiteThe first person I spoke to was unable and to help, so I requested to speak to a supervisorWhen the supervisor ***) got on the phone, I explained the situation to her and she told me that she could cancel the reservation for $I explained that the itinerary that I pur
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
JUSTFLY*** does not assist in any flight changes or cancellationsI first was looking to cancel my flights due to a financial hardshipI was told I was not allowed but I can make changesNow that I am looking to make the changes I am told I am unable towhen asking to speak to a supervisor I was told I was not guaranteed to get one because they are busySo the $1k spent in flights is now lost money that I cannot afford to lose, to a company that is unwillingly to helpif I was to flat cancel the flights the fees are greater than the $1k spent on them in the first placeWhat kind of company is this!
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!