I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
Beware of booking and trying to cancel a flight with just fly spent over hours on the phone with to discover it is only money in there pocket, not mineThey hang upPass U from one person, who pretends to know something to the next, who knows absolutely nothing either I had a credit of $& to use the the same credit the total cost will be over $ I will only be booking direct with airlines from now on This is buyer beware!
I would leave a minus rating if this site would allow it!
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th
I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
I bought insurance for cancellation and they still charged meThey did not honor there insurance
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
Beware of booking and trying to cancel a flight with just fly spent over hours on the phone with to discover it is only money in there pocket, not mineThey hang upPass U from one person, who pretends to know something to the next, who knows absolutely nothing either I had a credit of $& to use the the same credit the total cost will be over $ I will only be booking direct with airlines from now on This is buyer beware!
I would leave a minus rating if this site would allow it!
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th