On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
I bought insurance for cancellation and they still charged meThey did not honor there insurance
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w