Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly*** and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with *** and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with *** supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with *** the supervisor and they was unable to resolve my issue they told me that the airline cam
I purchased a ticket under Reference #*** and two tickets under Reference # ***On January 27, MrPresident issued and executive order banning people from the countries to travel to USDespite being US citizens, because of rumors that the other side will retaliate too, we decided not to go as planed and canceled the ticketsEven most airlines both domestic and international announced that they will refund or rebook those who have been affected by the orderTherefore, I called Justfly and asked them to cancel our ticketsThey said there will a $charge to cancel each ticket a total of $I told them first of all your website says $not $and second, I am canceling because of situations created beyond our control and that the airlines will refundThey said they do not have any thing on the announcementAnyhow they took $off of each ticket and not only that they charged my credit card that they had on file three times each time for $witho
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I purchased an airline ticket to fly from Florida to NJ on Thanksgiving, however my father unexpectedly passed away week prior to my tripWhen I called Justfly, I basically got we are sorry for your loss, but your trip is non refundable and if you'd like to cancel this trip it will cost you $This response is reprehensible! My trip and my life were changed in a way that is unimaginable and the response that I received from the customer service department and their supervisors on Tuesday, November 23, was in essence, tough luck! In no way were they willing to help me in a situation that was completely out of my hands and that I obviously had no choice in the matterThe response and the way in which this was mishandled is utterly disgustingIn a moment of pain and grief this company explicitly told me and demonstrated that they were truly not sorry for my loss, because they thought it best to compound my pain by not helping me in a moment that was beyond human control
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ***
Dear Revdex.com,
To keep the complaint records updated, enclosed I'm sending you my response to an email received from customer service department of the business I complained about
Kind regards,
*** * *** *** *** *** *** *** *** *** *** *** *** ***LinkedIn: ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hello,
Considering the fact that JustFly didn't resolve the problem they caused, trying to find my way back home at the lowest cost possible while handling this issue, and in order to be able to return to the US as soon as possible, I've contacted the airline (***) directly on Feb 13, 2018 and I rescheduled my returning flight paying another $penalty plus the fare difference
As you can verify on your recordings from Dec 12, and Dec 13, 2017, I originally postponed my returning flight due to unexpected medical reasons, now with all this situation I'm incurring in a lot more expenses in every step of the way, just because JustFly is unwilling to fix/resolve a simple mistake their agents made
Regards,
*** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly*** and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with *** and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with *** supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with *** the supervisor and they was unable to resolve my issue they told me that the airline cam
I purchased a ticket under Reference #*** and two tickets under Reference # ***On January 27, MrPresident issued and executive order banning people from the countries to travel to USDespite being US citizens, because of rumors that the other side will retaliate too, we decided not to go as planed and canceled the ticketsEven most airlines both domestic and international announced that they will refund or rebook those who have been affected by the orderTherefore, I called Justfly and asked them to cancel our ticketsThey said there will a $charge to cancel each ticket a total of $I told them first of all your website says $not $and second, I am canceling because of situations created beyond our control and that the airlines will refundThey said they do not have any thing on the announcementAnyhow they took $off of each ticket and not only that they charged my credit card that they had on file three times each time for $witho
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I purchased an airline ticket to fly from Florida to NJ on Thanksgiving, however my father unexpectedly passed away week prior to my tripWhen I called Justfly, I basically got we are sorry for your loss, but your trip is non refundable and if you'd like to cancel this trip it will cost you $This response is reprehensible! My trip and my life were changed in a way that is unimaginable and the response that I received from the customer service department and their supervisors on Tuesday, November 23, was in essence, tough luck! In no way were they willing to help me in a situation that was completely out of my hands and that I obviously had no choice in the matterThe response and the way in which this was mishandled is utterly disgustingIn a moment of pain and grief this company explicitly told me and demonstrated that they were truly not sorry for my loss, because they thought it best to compound my pain by not helping me in a moment that was beyond human control
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ***
Dear Revdex.com,
To keep the complaint records updated, enclosed I'm sending you my response to an email received from customer service department of the business I complained about
Kind regards,
*** * *** *** *** *** *** *** *** *** *** *** *** ***LinkedIn: ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hello,
Considering the fact that JustFly didn't resolve the problem they caused, trying to find my way back home at the lowest cost possible while handling this issue, and in order to be able to return to the US as soon as possible, I've contacted the airline (***) directly on Feb 13, 2018 and I rescheduled my returning flight paying another $penalty plus the fare difference
As you can verify on your recordings from Dec 12, and Dec 13, 2017, I originally postponed my returning flight due to unexpected medical reasons, now with all this situation I'm incurring in a lot more expenses in every step of the way, just because JustFly is unwilling to fix/resolve a simple mistake their agents made
Regards,
*** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick