JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
Booked a flight online with JustFly.com on 3/11/11:39pmAt 11:49pm, JustFly EMAILED ME that there is a problem and within min another email sent to me stating FLIGHTS cancelledI noticed the email day later, called JustFly, they cannot tell me the reason the card was declined, but do recommend I re-bookI ask to them, if I re-book, then I will encounter the same problem unless you tell me the issueThey cannotFinally it is stated by JustFly there is an address mismatchI ask Address they have, finally they find an address and read it to me and IT IS THE CORRECT ADDRESSI call my credit card company, Chase Bank, Visa, they show NO DECLINE on my record at allThey show a charge to Spirit Air of $949, so part of the charge DID IN FACT go throughI asked for a supervisor who knew less than the 1st representative, and again all they can do is recommend to REBOOKI cannot do that if I don't know the problemsI stated if they had some things they could improve, such as 1) i
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business
I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I booked tickets for a family of and accidentally misspelled the name of one person by letter (instead or "r" I placed "r"I called the airlines itself and told them about the issue and said that it shouldn't be a problem since the person is still a minorBut since I didn't booked the tickets directly from them they advised me to call Justfly to make the correction and there will be no charges for thatI called Justfly and told them about the situation and informed them that I've already called the airlines and they allow the name change without any chargesThe airlines itself is not charging for the correction of the spellingbut Justfly is charging me $even if they are not being charged by the airlineI think the $is just too muchThey lowered the fee to $but I still believe that I should not be charged with anythingI even had to wait for almost hours on the phone for them to make the necessary correctionI am not sure if they purposely placed me on hol
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Please do not use this agency to book tickets with, the use tactics like excessive hold times to discourage you from resolving issues, agents will lie to you about the service being provided and mislead you in attempts to charge more for others services not needed or delivered
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
Booked a flight online with JustFly.com on 3/11/11:39pmAt 11:49pm, JustFly EMAILED ME that there is a problem and within min another email sent to me stating FLIGHTS cancelledI noticed the email day later, called JustFly, they cannot tell me the reason the card was declined, but do recommend I re-bookI ask to them, if I re-book, then I will encounter the same problem unless you tell me the issueThey cannotFinally it is stated by JustFly there is an address mismatchI ask Address they have, finally they find an address and read it to me and IT IS THE CORRECT ADDRESSI call my credit card company, Chase Bank, Visa, they show NO DECLINE on my record at allThey show a charge to Spirit Air of $949, so part of the charge DID IN FACT go throughI asked for a supervisor who knew less than the 1st representative, and again all they can do is recommend to REBOOKI cannot do that if I don't know the problemsI stated if they had some things they could improve, such as 1) i
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business
I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I booked tickets for a family of and accidentally misspelled the name of one person by letter (instead or "r" I placed "r"I called the airlines itself and told them about the issue and said that it shouldn't be a problem since the person is still a minorBut since I didn't booked the tickets directly from them they advised me to call Justfly to make the correction and there will be no charges for thatI called Justfly and told them about the situation and informed them that I've already called the airlines and they allow the name change without any chargesThe airlines itself is not charging for the correction of the spellingbut Justfly is charging me $even if they are not being charged by the airlineI think the $is just too muchThey lowered the fee to $but I still believe that I should not be charged with anythingI even had to wait for almost hours on the phone for them to make the necessary correctionI am not sure if they purposely placed me on hol
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Please do not use this agency to book tickets with, the use tactics like excessive hold times to discourage you from resolving issues, agents will lie to you about the service being provided and mislead you in attempts to charge more for others services not needed or delivered
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service