justfly.com needs to be stopped from continuing its fraudulent practices ASAP! The site charged me for an “extended cancellation policy” of $that I did not authorize and the dates of my flight were incorrectI called their customer service the same hour after reviewing my itinerary and asked for a full refundAfter staying on the phone for almost an hour I was told that even if I booked the flight a minute ago they would not be able to give me a full refund without charging feesWhat this website is doing is just plain FRAUD! I feel bad for anyone that has fallen victim to their website, including myselfAn ethical business practice would allow cancellations made within the same day for cases where there was an error on the website or a customer was charged unknowinglyThis website takes advantage of consumers whenever possible, even in cases of committing fraud by charging consumers for things they aren’t aware of and telling them they can’t refund it
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
Cancelled a flight with United Air Line on Justfly.com worth $1193.77.The website holds the credit, so I thought I can book another using the same creditHowever, when I called justfly.com to book another flight trying to use the $credit, the customer service told me to pay $extra in order to book a $flight that I can find onlineThis is scam and violates customer's rights of knowing how the credit works before I decide to use itThe website did not make customer be aware of how the credit actually works before customer decide to use it
I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
Justfly*** advertised on their site that they honored the airlines cancellation policy of hours within bookingThis was written on the booking page in large free letters "Free Cancelation"When I attempted to cancel the flight within the hour window of free cancellation online, the website tried to levy a cancellation fee of $When I called justfly.com to clarify this the customer service representative refused to let me speak to a supervisor and threatened to leave the ticket uncancelled if I would not pay the cancellation fee which would result in the flight being uncancelableI asked him again to speak to a supervisor with a threat that I would write to the Revdex.com and put the charge into arbitration with my credit cardThe representative then offered me a "one time offer" to lower the fee from $to $I accepted since he again threatened to leave the flight uncanceled past the hour windowAfter I agreed to pay the $extortion, I asked for proof of the cancellati
justfly.com needs to be stopped from continuing its fraudulent practices ASAP! The site charged me for an “extended cancellation policy” of $that I did not authorize and the dates of my flight were incorrectI called their customer service the same hour after reviewing my itinerary and asked for a full refundAfter staying on the phone for almost an hour I was told that even if I booked the flight a minute ago they would not be able to give me a full refund without charging feesWhat this website is doing is just plain FRAUD! I feel bad for anyone that has fallen victim to their website, including myselfAn ethical business practice would allow cancellations made within the same day for cases where there was an error on the website or a customer was charged unknowinglyThis website takes advantage of consumers whenever possible, even in cases of committing fraud by charging consumers for things they aren’t aware of and telling them they can’t refund it
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
Cancelled a flight with United Air Line on Justfly.com worth $1193.77.The website holds the credit, so I thought I can book another using the same creditHowever, when I called justfly.com to book another flight trying to use the $credit, the customer service told me to pay $extra in order to book a $flight that I can find onlineThis is scam and violates customer's rights of knowing how the credit works before I decide to use itThe website did not make customer be aware of how the credit actually works before customer decide to use it
I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
Horrible Customer ServiceOnline website misguides you to another date of travel, so that you have to pay a fee to change your flight
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
Justfly*** advertised on their site that they honored the airlines cancellation policy of hours within bookingThis was written on the booking page in large free letters "Free Cancelation"When I attempted to cancel the flight within the hour window of free cancellation online, the website tried to levy a cancellation fee of $When I called justfly.com to clarify this the customer service representative refused to let me speak to a supervisor and threatened to leave the ticket uncancelled if I would not pay the cancellation fee which would result in the flight being uncancelableI asked him again to speak to a supervisor with a threat that I would write to the Revdex.com and put the charge into arbitration with my credit cardThe representative then offered me a "one time offer" to lower the fee from $to $I accepted since he again threatened to leave the flight uncanceled past the hour windowAfter I agreed to pay the $extortion, I asked for proof of the cancellati