Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
I booked a flight on Justly*** and had to cancel the trip due to medical reasonsI booked the flight through my Chase Sapphire card which provides travel protectionThey requested specific information from me including the proof of cancellation from the airline and the amount that I lost for the ticketI first reached out to Justfly prior to my flight to cancel itThey told me it would cost $per person to cancel the non-refundable flight, which means that I would lose the full amount of the ticket plus be charged an extra $for mine and my husband's ticket cancellationI spoke with my bank and they advised me to "no show" the flight and get confirmation from the airline afterwardsI was able to get confirmation that I no-showed the flight from China Southern Airlines, however they were not able to provide me with proof that I did not get a refund on the flight since I booked it through Justfly*** (a third party website)I proceeded to request this information from Justf
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
My problem is, I booked through justfly for August 27th leaving Knoxville, TN to Seattle,Wa My trip was for weeks visit to see my sister, her health was so bad that she did pass away on the 1st of September I contacted justfly days in advance to what was going on, and I was told to do this and do that, to getting nowhereI did send a copy of the death certificate and my Id, as my sister's IdEvery time I called and talked to them, the more and more I was not given the help I needed to get the refund back.My mom was the one who paid for the flight, and neither shenor I can afford the ticket, I want to get the refund back , this has made it even harder to deal with the loss of my sister
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
I booked a flight on Justly*** and had to cancel the trip due to medical reasonsI booked the flight through my Chase Sapphire card which provides travel protectionThey requested specific information from me including the proof of cancellation from the airline and the amount that I lost for the ticketI first reached out to Justfly prior to my flight to cancel itThey told me it would cost $per person to cancel the non-refundable flight, which means that I would lose the full amount of the ticket plus be charged an extra $for mine and my husband's ticket cancellationI spoke with my bank and they advised me to "no show" the flight and get confirmation from the airline afterwardsI was able to get confirmation that I no-showed the flight from China Southern Airlines, however they were not able to provide me with proof that I did not get a refund on the flight since I booked it through Justfly*** (a third party website)I proceeded to request this information from Justf
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
Due to being extremely sick I missed my flight and the company is refusing to issue a refund for full or partial amount
I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
My problem is, I booked through justfly for August 27th leaving Knoxville, TN to Seattle,Wa My trip was for weeks visit to see my sister, her health was so bad that she did pass away on the 1st of September I contacted justfly days in advance to what was going on, and I was told to do this and do that, to getting nowhereI did send a copy of the death certificate and my Id, as my sister's IdEvery time I called and talked to them, the more and more I was not given the help I needed to get the refund back.My mom was the one who paid for the flight, and neither shenor I can afford the ticket, I want to get the refund back , this has made it even harder to deal with the loss of my sister
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call