Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
On May 10, 2017, I booked a flight through Justfly.comEver since that date, Justfly has been notifying me of changes made to my itineraryOn May 17, 2017, I spoke to a customer representative regarding a recent change to my itinerary (***)During the conversation, the representative and I worked together to find a solution to the recent change in return flight time and dateWe found a solution to the recent changeI specifically asked if I can choose to return on July 7thThe representative confirmed that, "Per Justfly.com, a customer can make a change to a return flight, if there is a change of itinerary, up to hours of original booking." Today, May 18, 2017, Another representative called me to tell me I have to pay for the recent change
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
I booked a flight with Justfly*** on September for from New York toLos AngelesUpon discovering that I had been booked for the wrong dates, I cancelled the flight and was told I would receive a refundIt's now November and I've yet to receive itI've called justfly*** twice now and been told that the refund has been processed, but my bank has seen no sign of it and Amex has not received it
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
I am writing to notify of an escalation for a lack of service in regard to my case for approved change fee refundsI am due a refund of exactly $and have unfortunately been lied to for more than weeks in regard to the status of my claimAs per the terms and conditions of my purchase, I am entitled to a fee refund due to the fully documented death of a family member(Two birth certificates and a death certificate have been sent.) JustFly is require to contact my airline (Aeromexico) to request a authorization codeI called Aeromexico to inquire about JustFly's email status and they informed me that they have yet to receive any email from JustFly requesting a refund codeThis is now more than days since I have provided full documentationI called in to JustFly customer support and they have informed me that: "I have to be completely honest with you, the previous employees working on this case were unable to send the original emailNo email has been sent yet to Aeromexi
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I was charged $change fee by Justfly (on top of the airline's $change fee), even though I worked directly with the airline to change my flightScam!
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
On May 10, 2017, I booked a flight through Justfly.comEver since that date, Justfly has been notifying me of changes made to my itineraryOn May 17, 2017, I spoke to a customer representative regarding a recent change to my itinerary (***)During the conversation, the representative and I worked together to find a solution to the recent change in return flight time and dateWe found a solution to the recent changeI specifically asked if I can choose to return on July 7thThe representative confirmed that, "Per Justfly.com, a customer can make a change to a return flight, if there is a change of itinerary, up to hours of original booking." Today, May 18, 2017, Another representative called me to tell me I have to pay for the recent change
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I booked a flight in economy/basic economy class with TAP Portugal, which includes a suitcaseHowever, JustFly booked me into Discount class, which does not contain luggageI called JustFly to rectify this mistake, and they said 1) They can't do anything 2) I booked this class (I did not, I booked Economy/Basic Economy) and 3) They can't rebook me or refund meWhen I refused to accept these apologies, customer service hung up on meThis is highly unethical, if not outright fraudulent, and absolutely unacceptable
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
I booked a flight with Justfly*** on September for from New York toLos AngelesUpon discovering that I had been booked for the wrong dates, I cancelled the flight and was told I would receive a refundIt's now November and I've yet to receive itI've called justfly*** twice now and been told that the refund has been processed, but my bank has seen no sign of it and Amex has not received it
My granddaughter purchased airline tickets through Justfly.com as a surprise for myself and my husband's anniversaryShe booked the flight on 2/28/traveling from Sacramento, CA to Honolulu, HI on 4/4/and returning back to Sacramento, CA on 4/9/*** *** This flight with taxes and fees per person was $We had decided that if we could change our flight to return home on 4/10/it would help with booking our accomodationsOn 3/8/we called and spoke to a customer service represenative after telling her what we would like to do she said no problem but that we needed to cancel our original reservation to start, for this they charged us an additional $At this point we have a travel credit of $that we can apply to a new reservation, however this is where I do not agree with their moralsSo if an average person goes on to Justfly.com today they can obtain a flight from Sacramento to Honolulu for roughly $per person (screenshot attached), h
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
I just booked a MORNING flight with this website, I was reviewing everything was CORRECTAs soon as I charged my card the review changed and it was an afternoon flightI am going on a company trip and needed to arrive in the AMI called right away, not even minutes later, and told the associate what happenedShe proceeded to tell me I was lying(apparently computers never have errors that occur) She wanted to charge me $to change (due to their policies) I completely understand their cancellation policies, but I was not canceling only changing flightsThis was a COMPUTER ERROR not a consumer errorThere is no way I would have booked a PM flight! When I asked to speak to a manager the associate told me well we can bring the fee down to $per ticket as a courtesyI asked to speak the manager again, and was told "we'll my manager is going to tell you the same thing" I said I would like to speak with the managerThe manager got on the phone and charged my card a total of
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
I am writing to notify of an escalation for a lack of service in regard to my case for approved change fee refundsI am due a refund of exactly $and have unfortunately been lied to for more than weeks in regard to the status of my claimAs per the terms and conditions of my purchase, I am entitled to a fee refund due to the fully documented death of a family member(Two birth certificates and a death certificate have been sent.) JustFly is require to contact my airline (Aeromexico) to request a authorization codeI called Aeromexico to inquire about JustFly's email status and they informed me that they have yet to receive any email from JustFly requesting a refund codeThis is now more than days since I have provided full documentationI called in to JustFly customer support and they have informed me that: "I have to be completely honest with you, the previous employees working on this case were unable to send the original emailNo email has been sent yet to Aeromexi
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
I want to share my negative experience with this company, they are layers , I got official confirmation from JustFl*** regarding my fly ticket to Lisbon Portugal with information about baggage fees ,>Personal Item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €When I checked in JFK the frees was removed during the registration But on way back I was so surprise that I didn't have any baggage free, I was paying $for regular and not overweighed BagsWhen I called to the agency and complain the first agent Lisa promised me to return money once she will check if payment was received and place me on hold for minutes , for some reason I was transferred to other agent Jude She was saying that they are not responsible for those fees even they confirmed that's free , When I spoke supervisor *** he recommend me read company policy , before order ticket and not trust official confirmation email from JustFl*** I have no comments on this !!! if official reprehensive recommended not trust the company I think we should trust him and never have deal with JustFl*** !!!!Only one question I have how come the company with this reputation still on market *** *** ** *** *** *** *** *** * *** *** *** ** *** *** **