after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/