JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
JustFly*** advertised and continues to advertise a cheaper rate for airline ticketsWhen I proceeded to purchase tickets, entered credit card information, and passenger information it then made we aware that the tickets had gone up in priceWhile I understood this can occur, each time I refreshed the page or opened it a new browser the same price (that they stated had increased) was advertisedThey were falsely advertising flights for $- upon checkout the flights went up to $330.55/piece (increasing by $71.55)I purchased the tickets, checked back on the justfly*** website minutes later where the prices were still showing at $Even a day later, the price is still advertised at $- if there are no tickets left at this price it is considered advertisingI feel as if I should be refunded for the differenceMy total original purchase price (from the original advertised price of $259) would have been $582.86, actual purchase price was $in which case they
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
I bought online adults and one infant flight tickets (myself, daughters and son) from Greenville Spartanburg SC to Mexico City with Justfly.com on March 27th to fly on May 23th 2017, when I received the confirmation from the agency I noticed that the Infant ticket had the last name short and due to previous experiences I knew this will be an issue, so I called back right after receiving the confirmation and they told me by telephone that everything was correct and that I would not affect in any way that it was a printing issue but in the system will be fine and that I would not have any problem to take the flightOn May 19th, I received a phone call from *** *** telling me that they found and issue with one of the tickets I purchased for my upcoming trip, they said it seems that something was wrong with one of the names of the passengers (the infant), I spent more than hours on the phone fixing this matter with themWhen the flight time came and I was checking in, t
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This has honestly been the worst third party airline company to go throughI do not write any reviews on any airlines, but this company has been giving me so much trouble that I am inclined to write a bad review and on the verge of suingI originally booked a flight to Fiji along with insurance in the case that I cancel so I can receive a full refund, but when I did cancel I could not get a full refund and instead I got creditKeep in mind, this whole process took hours to try and resolve because they did not know what to doThe agent told me that I could not get a refund and that credit was only good until August 2ndOriginally she said that I could use this credit to go anywhere that I want, then when I spoke with a different agent she said that the credit I could only use for the same destination and same departure, nothing elseI was confused as what I could do until I spoke with a supervisor on this matter, which took another minutes to reach himSo a year went by and I called last week asking how much credit I have, so I decided to hold off on booking and try to find out when I should leave to go to FijiI called back the next day and the agent told me I do not have any credit, talked with a supervisor, then he said I could use the creditI tried booking, but because the flight comes back after August 2nd, I am not able to do this because I would need "authorization" from quantasHe said that they will give an answer by today, so I called today and still nothingEach phone called lasted 45-hour long just to get the same answerIt is very hard to understand them because their English is not very good, so I had to have them repeat what they were saying almost every time to make sure that I am hearing them clearlyWorst 3rd party to go through, you can find cheaper flights on your own through google flights, trust me
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them