I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
I purchased a plane ticket from Boston ma to Cape Town South Africa on january 28thI realized by the time I got into Cape Town it would be two days after my reatreat startedSo I called just fly to change my flights to leave earlier to make it to my retreat for May 4thWhen I called they found another flight and said I would be charged a cancellation fee for changing flights which ended up being dollarsI received an email stating something was wrong and I never received a new itineraryI called just fly and waited on the phone for hours because the call volume was highWhen I finally spoke with someone they said my flight was never changed but they had charged me the cancelation feeThey said that didn't show in their system and they wanted me to email them a picture of my bank statementAt this point I didn't trust the company and wanted nothing to do with themI called me credit card company to notify them of the issueAnd then just fly to cancel everythingThe
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
I booked a flight to Vegas for July about a week agoI recently had to change the flight because we had to change the place we were going for personal reasonsI called Customer Service and was told if I cancel the flight for the 150$ I would receive a travel credit which I could use for another flight to our new destination, Myrtle Beach in the beginning of AugustI cancelled the flight and paid the 150$ fee and received a credit which it is only allowing me to use for a flight from Philadelphia to Vegas which I was told I could use it booming a different destinationI am extremely fed up that I had to pay the 150$ charge and it won’t let me change the destination!
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I booked a r/t flight with justfly from PDX to LAXI was unable to take the flight due to a major health issueI paid a $fee to be able to use the flight credits towards a future flightNow justfly is making it impossible to re-book the flightFirst, I'm unable to rebook on their website, which allows the request but then just spins and spinsAfter getting a rep on the phone (took ~hour), the cost of the flight in one direction greatly outweighs the price of independently rebooking the flightIn other words, their service artificially inflates the cost of the flight when you rebook - not even accounting for the $pp change fee for a one-way flightThe cost is 2.5x the cost offered by the airlines, and remains exactly the same regardless of date - have tried at least dates ranging over months working with their repNext, after well over an hour on the phone, it's impossible to rebook the return flight regardless of priceThey are unable to do so, and told me to try
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
I purchased a plane ticket from Boston ma to Cape Town South Africa on january 28thI realized by the time I got into Cape Town it would be two days after my reatreat startedSo I called just fly to change my flights to leave earlier to make it to my retreat for May 4thWhen I called they found another flight and said I would be charged a cancellation fee for changing flights which ended up being dollarsI received an email stating something was wrong and I never received a new itineraryI called just fly and waited on the phone for hours because the call volume was highWhen I finally spoke with someone they said my flight was never changed but they had charged me the cancelation feeThey said that didn't show in their system and they wanted me to email them a picture of my bank statementAt this point I didn't trust the company and wanted nothing to do with themI called me credit card company to notify them of the issueAnd then just fly to cancel everythingThe
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
I booked a flight to Vegas for July about a week agoI recently had to change the flight because we had to change the place we were going for personal reasonsI called Customer Service and was told if I cancel the flight for the 150$ I would receive a travel credit which I could use for another flight to our new destination, Myrtle Beach in the beginning of AugustI cancelled the flight and paid the 150$ fee and received a credit which it is only allowing me to use for a flight from Philadelphia to Vegas which I was told I could use it booming a different destinationI am extremely fed up that I had to pay the 150$ charge and it won’t let me change the destination!
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq