On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
Justfly*** advertised on their site that they honored the airlines cancellation policy of hours within bookingThis was written on the booking page in large free letters "Free Cancelation"When I attempted to cancel the flight within the hour window of free cancellation online, the website tried to levy a cancellation fee of $When I called justfly.com to clarify this the customer service representative refused to let me speak to a supervisor and threatened to leave the ticket uncancelled if I would not pay the cancellation fee which would result in the flight being uncancelableI asked him again to speak to a supervisor with a threat that I would write to the Revdex.com and put the charge into arbitration with my credit cardThe representative then offered me a "one time offer" to lower the fee from $to $I accepted since he again threatened to leave the flight uncanceled past the hour windowAfter I agreed to pay the $extortion, I asked for proof of the cancellati
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
I booked a flight on Justly*** and had to cancel the trip due to medical reasonsI booked the flight through my Chase Sapphire card which provides travel protectionThey requested specific information from me including the proof of cancellation from the airline and the amount that I lost for the ticketI first reached out to Justfly prior to my flight to cancel itThey told me it would cost $per person to cancel the non-refundable flight, which means that I would lose the full amount of the ticket plus be charged an extra $for mine and my husband's ticket cancellationI spoke with my bank and they advised me to "no show" the flight and get confirmation from the airline afterwardsI was able to get confirmation that I no-showed the flight from China Southern Airlines, however they were not able to provide me with proof that I did not get a refund on the flight since I booked it through Justfly*** (a third party website)I proceeded to request this information from Justf
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
Justfly*** advertised on their site that they honored the airlines cancellation policy of hours within bookingThis was written on the booking page in large free letters "Free Cancelation"When I attempted to cancel the flight within the hour window of free cancellation online, the website tried to levy a cancellation fee of $When I called justfly.com to clarify this the customer service representative refused to let me speak to a supervisor and threatened to leave the ticket uncancelled if I would not pay the cancellation fee which would result in the flight being uncancelableI asked him again to speak to a supervisor with a threat that I would write to the Revdex.com and put the charge into arbitration with my credit cardThe representative then offered me a "one time offer" to lower the fee from $to $I accepted since he again threatened to leave the flight uncanceled past the hour windowAfter I agreed to pay the $extortion, I asked for proof of the cancellati
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
I booked a flight on Justly*** and had to cancel the trip due to medical reasonsI booked the flight through my Chase Sapphire card which provides travel protectionThey requested specific information from me including the proof of cancellation from the airline and the amount that I lost for the ticketI first reached out to Justfly prior to my flight to cancel itThey told me it would cost $per person to cancel the non-refundable flight, which means that I would lose the full amount of the ticket plus be charged an extra $for mine and my husband's ticket cancellationI spoke with my bank and they advised me to "no show" the flight and get confirmation from the airline afterwardsI was able to get confirmation that I no-showed the flight from China Southern Airlines, however they were not able to provide me with proof that I did not get a refund on the flight since I booked it through Justfly*** (a third party website)I proceeded to request this information from Justf
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them
Hello, I am a student in the Caribbean at Ross University in DominicaOn my way home, I was supposed to fly from Cane-field Airport via Wyndair airline, land in Antigua and fly to Newark, NJ via United airlinesI reached the airport at 8:00am for my 10:55am flightUpon trying to get my boarding pass the ticket attendant told me there was a problem with my ticket and he would try to "accommodate" meI was told that since I bought my tickets through a third-party website, Justfly***, justfly never sent the confirmation of my seats to the Canefield airport, even though the flight was confirmed on my endSubsequently, the airport sold my seats to someone elseBecause of this the airport was going to try to fit me in however the flight was fullSince I was in the Caribbean, I at first could not get in touch with Justfly because of phone issuesEventually, after trying numerous times I got a hold of them and explained my situation working closely with the airport manager (who also s
Due to being extremely sick I missed my flight and the company is refusing to issue a refund for full or partial amount