I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
I purchased airline tickets in August for a June 14, departure*** airlines moved up departure time by hours and allowing passengers to change dates+/- daysI called TA but because I purchased my tickets from Justfly.com, they couldn't change my reservationsAfter calls from Justfly with a minimun of minutes wait to get a customer representative and with pleading I was told each time that they couldn't help me because it is considered a small change, short of minute according to their policy to change itAccording to them their policy is different than airline policy even though from original conversations they told me that their policy is the same as airlines policy
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two tickets to Fort Lauderdale for a round trip flight leaving February 23, returning February My flight was set to leave Riverton, Wyoming on February @12:p.mvia Great Lakes AviationDue to a severe snow storm, Riverton Regional Airport closed its runways until further noticeAt the time of ticket purchase I also purchased travel protection through JustFly***I spent the remainder of today speaking with several agents of JustFly*** to resolve my travel issues and arrangementsI asked to get a departure date on April , returning April 13, in regards to my flight cancellationI was continually placed on hold by several representatives with the longest hold time being minutes and secondsWhen getting back on the phone I was told to call Great Lakes at an *** *** ***, I called to rearrange my travel dates and was told that no information could be provided to me and that they would call me backThey then took my numberI ha
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
I purchased airline tickets in August for a June 14, departure*** airlines moved up departure time by hours and allowing passengers to change dates+/- daysI called TA but because I purchased my tickets from Justfly.com, they couldn't change my reservationsAfter calls from Justfly with a minimun of minutes wait to get a customer representative and with pleading I was told each time that they couldn't help me because it is considered a small change, short of minute according to their policy to change itAccording to them their policy is different than airline policy even though from original conversations they told me that their policy is the same as airlines policy
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two tickets to Fort Lauderdale for a round trip flight leaving February 23, returning February My flight was set to leave Riverton, Wyoming on February @12:p.mvia Great Lakes AviationDue to a severe snow storm, Riverton Regional Airport closed its runways until further noticeAt the time of ticket purchase I also purchased travel protection through JustFly***I spent the remainder of today speaking with several agents of JustFly*** to resolve my travel issues and arrangementsI asked to get a departure date on April , returning April 13, in regards to my flight cancellationI was continually placed on hold by several representatives with the longest hold time being minutes and secondsWhen getting back on the phone I was told to call Great Lakes at an *** *** ***, I called to rearrange my travel dates and was told that no information could be provided to me and that they would call me backThey then took my numberI ha
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com