Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
Booked a flight online with JustFly.com on 3/11/11:39pmAt 11:49pm, JustFly EMAILED ME that there is a problem and within min another email sent to me stating FLIGHTS cancelledI noticed the email day later, called JustFly, they cannot tell me the reason the card was declined, but do recommend I re-bookI ask to them, if I re-book, then I will encounter the same problem unless you tell me the issueThey cannotFinally it is stated by JustFly there is an address mismatchI ask Address they have, finally they find an address and read it to me and IT IS THE CORRECT ADDRESSI call my credit card company, Chase Bank, Visa, they show NO DECLINE on my record at allThey show a charge to Spirit Air of $949, so part of the charge DID IN FACT go throughI asked for a supervisor who knew less than the 1st representative, and again all they can do is recommend to REBOOKI cannot do that if I don't know the problemsI stated if they had some things they could improve, such as 1) i
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
Terrible customer service, be warned! go to *** ***, or any other reputable site
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I would give it a negative , monthss into my reservations they up my charges by $
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
Booked a flight online with JustFly.com on 3/11/11:39pmAt 11:49pm, JustFly EMAILED ME that there is a problem and within min another email sent to me stating FLIGHTS cancelledI noticed the email day later, called JustFly, they cannot tell me the reason the card was declined, but do recommend I re-bookI ask to them, if I re-book, then I will encounter the same problem unless you tell me the issueThey cannotFinally it is stated by JustFly there is an address mismatchI ask Address they have, finally they find an address and read it to me and IT IS THE CORRECT ADDRESSI call my credit card company, Chase Bank, Visa, they show NO DECLINE on my record at allThey show a charge to Spirit Air of $949, so part of the charge DID IN FACT go throughI asked for a supervisor who knew less than the 1st representative, and again all they can do is recommend to REBOOKI cannot do that if I don't know the problemsI stated if they had some things they could improve, such as 1) i
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the