Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
JustFly*** scheduled us on the wrong flightWe are supposed to leave Boston in the early am change planes in NJ and then land in Miami at just after noonThey put us on the wrong flight and now have us sitting in NJ for about hours and then landing in Miami after pmThis is NOT the flight I booked with them nor was it changed by the airlineJustFly just screwed up the reservation and refuses to fix itI want them to change the flight and get us to Miami by noon like I originally scheduled usI have already looked while I was on hold with JustFly and there are plenty of other seats on the flights that would have us in Miami at noonI have called a few times and they just read the current itinerary back to me and say OKNO, it's NOT okay
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
JustFly*** scheduled us on the wrong flightWe are supposed to leave Boston in the early am change planes in NJ and then land in Miami at just after noonThey put us on the wrong flight and now have us sitting in NJ for about hours and then landing in Miami after pmThis is NOT the flight I booked with them nor was it changed by the airlineJustFly just screwed up the reservation and refuses to fix itI want them to change the flight and get us to Miami by noon like I originally scheduled usI have already looked while I was on hold with JustFly and there are plenty of other seats on the flights that would have us in Miami at noonI have called a few times and they just read the current itinerary back to me and say OKNO, it's NOT okay
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly