I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted "** *** ***
Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review-------
One more thing, this company is so shady, that if you search them on other review sites, like ***, they clearly have been paying for positive reviewsThey have 50,more reviews on *** than ***you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
When booking my first flight ever out of the country I looked to JustFly for helpI booked a trip with this company on 07/01/then called again at the end of August to possibly cxl my flightI was told it would be around to cxl itI said let me think about itI called again on 09/02/and was then told it was not an option to cxl it, I also couldn't change the destinationAnd if I wanted to change the dateit would be plus taxesI was not offered the cancelation insurance when first calling and was not told that this flight was non refundableActually I was told to cxl there would be a minimum fee of around Now I will be out of a ticket for over $This was the worst experience I have ever had with a companyThey were not flexible in any wayIts a shame because I look forward to traveling more this year and would loved to have found a company I could count on and trustI will never use this company for travel and suggest that others be aware
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at *** and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
In March, I bought airline tickets for an August British Airlines flight through Just flyAlthough the agent on the phone assured me I would be able to select seats at the time of booking, the transaction ended before I was asked to choose seats or given the opportunity to upgrade seatsWhen I immediately called back, I was told that seat selection had to go through British AirwaysWhen I called British Airways, they told me I could do this two weeks before the flightWhen I called two weeks before the flight, I was told that upgrades had to go through the ticketing agentWhen I called Just fly, I was on hold plus minutes and then told only BA could make seat assignmentsEach is telling me the other is responsible and I have been unable to upgrade to extra legroom seats (my husband is quite tall)The lesson I have learned is NOT to buy tickets through Just fly, regardless of the price, AND NOT to fly British Airways either
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
My wife booked a ticket to Brazil with Justfly*** back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly*** said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
I did purchased ticket using Justfly*** they charged me $Then when I cancelled it they stoled from my debit card without my permission $When I asked them , why they did this they told that they will credited for my future fly on my account $I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly*** nor from AeroflotAll the times even after dispute Justfly*** representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot lineBut right now they refused and still refusing to get for me ticket using my account explaining that I did disputePlease force Justfly*** to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passengby the same route and airlinesPlease help me to do this ***
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted "** *** ***
Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review-------
One more thing, this company is so shady, that if you search them on other review sites, like ***, they clearly have been paying for positive reviewsThey have 50,more reviews on *** than ***you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
When booking my first flight ever out of the country I looked to JustFly for helpI booked a trip with this company on 07/01/then called again at the end of August to possibly cxl my flightI was told it would be around to cxl itI said let me think about itI called again on 09/02/and was then told it was not an option to cxl it, I also couldn't change the destinationAnd if I wanted to change the dateit would be plus taxesI was not offered the cancelation insurance when first calling and was not told that this flight was non refundableActually I was told to cxl there would be a minimum fee of around Now I will be out of a ticket for over $This was the worst experience I have ever had with a companyThey were not flexible in any wayIts a shame because I look forward to traveling more this year and would loved to have found a company I could count on and trustI will never use this company for travel and suggest that others be aware
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at *** and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
I purchased three plane tickets on line through JustFly on 9/15/They messed up one of the tickets with misplaced first name and middle name after I provided them with correct information at correct spacesIm anxious about not being able to get on plane because of the mistake on my names knowing that no one can make correction on plane tickets except JustFly according to their policyI have contacted them for the correction but was asked to pay a fee for the mistake they madeIt sounds like a scam to me after after learning that other customers have similar complaints against the companyIt is not right to charge customers for their mistakes but meanwhile I'm worried about not being able to get on plane due to the mistake
In March, I bought airline tickets for an August British Airlines flight through Just flyAlthough the agent on the phone assured me I would be able to select seats at the time of booking, the transaction ended before I was asked to choose seats or given the opportunity to upgrade seatsWhen I immediately called back, I was told that seat selection had to go through British AirwaysWhen I called British Airways, they told me I could do this two weeks before the flightWhen I called two weeks before the flight, I was told that upgrades had to go through the ticketing agentWhen I called Just fly, I was on hold plus minutes and then told only BA could make seat assignmentsEach is telling me the other is responsible and I have been unable to upgrade to extra legroom seats (my husband is quite tall)The lesson I have learned is NOT to buy tickets through Just fly, regardless of the price, AND NOT to fly British Airways either
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
My wife booked a ticket to Brazil with Justfly*** back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly*** said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
I did purchased ticket using Justfly*** they charged me $Then when I cancelled it they stoled from my debit card without my permission $When I asked them , why they did this they told that they will credited for my future fly on my account $I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly*** nor from AeroflotAll the times even after dispute Justfly*** representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot lineBut right now they refused and still refusing to get for me ticket using my account explaining that I did disputePlease force Justfly*** to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passengby the same route and airlinesPlease help me to do this ***
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh