I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
My problem is, I booked through justfly for August 27th leaving Knoxville, TN to Seattle,Wa My trip was for weeks visit to see my sister, her health was so bad that she did pass away on the 1st of September I contacted justfly days in advance to what was going on, and I was told to do this and do that, to getting nowhereI did send a copy of the death certificate and my Id, as my sister's IdEvery time I called and talked to them, the more and more I was not given the help I needed to get the refund back.My mom was the one who paid for the flight, and neither shenor I can afford the ticket, I want to get the refund back , this has made it even harder to deal with the loss of my sister
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
I purchased airline tickets in August for a June 14, departure*** airlines moved up departure time by hours and allowing passengers to change dates+/- daysI called TA but because I purchased my tickets from Justfly.com, they couldn't change my reservationsAfter calls from Justfly with a minimun of minutes wait to get a customer representative and with pleading I was told each time that they couldn't help me because it is considered a small change, short of minute according to their policy to change itAccording to them their policy is different than airline policy even though from original conversations they told me that their policy is the same as airlines policy
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
My problem is, I booked through justfly for August 27th leaving Knoxville, TN to Seattle,Wa My trip was for weeks visit to see my sister, her health was so bad that she did pass away on the 1st of September I contacted justfly days in advance to what was going on, and I was told to do this and do that, to getting nowhereI did send a copy of the death certificate and my Id, as my sister's IdEvery time I called and talked to them, the more and more I was not given the help I needed to get the refund back.My mom was the one who paid for the flight, and neither shenor I can afford the ticket, I want to get the refund back , this has made it even harder to deal with the loss of my sister
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
I purchased airline tickets in August for a June 14, departure*** airlines moved up departure time by hours and allowing passengers to change dates+/- daysI called TA but because I purchased my tickets from Justfly.com, they couldn't change my reservationsAfter calls from Justfly with a minimun of minutes wait to get a customer representative and with pleading I was told each time that they couldn't help me because it is considered a small change, short of minute according to their policy to change itAccording to them their policy is different than airline policy even though from original conversations they told me that their policy is the same as airlines policy
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo