The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed