Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
I was on the phone for hours!!!! I have been disconnected timesWe had booked a flight back in March but was not sure we could go due to lack of work so I took all the insuranceThe insurance is a joke you basically have to be dead to get the insurance so I took the credit which has to be used in a yearI paid $extra to get that which left us a creditLooking at THIER website found a flight in the states that we want for $600/ticket and now they are telling me they need $MORE ( on top of the $credit, to get this flight Ask to speak to a supervisor walking her through the flights as she tried telling me there is no flightsI just hung up as they want $extra for the flight that is $eachI do not understand how they can take $plus extra $to "rebook" flights that are only $each
JustFly changed our flight and seat assignments after we booked our flight months in advance weeks before our trip, we received an e-mail saying we were being a bumped to another flight and lost our seat assignments We went through hours of calls with the JustFly agents and had to pay hundreds of dollars more to get home on the same day and we couldn't sit together without a substantial fee which we couldn't afford They were rude and did not resolve the situation at allThey shouldn't be able to scam people like that
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from *** while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
We had purchased a flight for Tuesday jan from JustFly***The day of the flight , my wife had to get rushed into the ER for passing out while being pregnantObviously she missed the flight and the doctor gave her orders to not fly for hoursUpon contacting the company, we had to pay a 75$ cancellation fee in which we got a 146$ travel voucherWhen I went to go reschedule my flight using the travel voucher, the web isle wouldn’t load and after sitting there for minutes, I called the companyEverything was fine until he told me the total of the new flight with the travel voucher applied is 253$I questioned it and said how is the flight more expensive then buying a brand new flight even with a travel voucher appliedThey gave me different excuses, and when I asked to speak to a supervisor I sat on hold for minutes and once the supervisor got on the phone immediately told me her system is down and she will call backI thought it was strange and called back right awa
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
They flat out lie on their posted terms and conditions, at least in terms of change fees Their T&Cs clearly state they charge $for an international flight, but the rep on the phone wanted over twice that amount, plus third party fees
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
I was on the phone for hours!!!! I have been disconnected timesWe had booked a flight back in March but was not sure we could go due to lack of work so I took all the insuranceThe insurance is a joke you basically have to be dead to get the insurance so I took the credit which has to be used in a yearI paid $extra to get that which left us a creditLooking at THIER website found a flight in the states that we want for $600/ticket and now they are telling me they need $MORE ( on top of the $credit, to get this flight Ask to speak to a supervisor walking her through the flights as she tried telling me there is no flightsI just hung up as they want $extra for the flight that is $eachI do not understand how they can take $plus extra $to "rebook" flights that are only $each
JustFly changed our flight and seat assignments after we booked our flight months in advance weeks before our trip, we received an e-mail saying we were being a bumped to another flight and lost our seat assignments We went through hours of calls with the JustFly agents and had to pay hundreds of dollars more to get home on the same day and we couldn't sit together without a substantial fee which we couldn't afford They were rude and did not resolve the situation at allThey shouldn't be able to scam people like that
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from *** while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
We had purchased a flight for Tuesday jan from JustFly***The day of the flight , my wife had to get rushed into the ER for passing out while being pregnantObviously she missed the flight and the doctor gave her orders to not fly for hoursUpon contacting the company, we had to pay a 75$ cancellation fee in which we got a 146$ travel voucherWhen I went to go reschedule my flight using the travel voucher, the web isle wouldn’t load and after sitting there for minutes, I called the companyEverything was fine until he told me the total of the new flight with the travel voucher applied is 253$I questioned it and said how is the flight more expensive then buying a brand new flight even with a travel voucher appliedThey gave me different excuses, and when I asked to speak to a supervisor I sat on hold for minutes and once the supervisor got on the phone immediately told me her system is down and she will call backI thought it was strange and called back right awa
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
They flat out lie on their posted terms and conditions, at least in terms of change fees Their T&Cs clearly state they charge $for an international flight, but the rep on the phone wanted over twice that amount, plus third party fees
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks