I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
So I booked a flight ticket then I accidentally put my first and last name switchedthen I contacted them to fix it but they couldn't fix itThen they told me the money will be refunded hust go head and but a new ticketSo I didThen they mailed me to call them then said that the ticket is non refundable but it's holded as a credit but I will still have to use the ame airlineThen I called them back trying to ask a question then they said that it have to be the same name and same routeBut just like I said the name is wrongSo I couldn't use the ticket anywaySo I was going to buy a new ticket with he credits then just refunde the ticket right awayBut now they are telling me that the ticket is forfeited and it's no good for crediti am years old international student trying to go see my family in my home countryBut then these guys are lying to me and now hey are telling me thay I lost dollarsthat is a big money to our familyalso a reason why I go only once
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
So I booked a flight ticket then I accidentally put my first and last name switchedthen I contacted them to fix it but they couldn't fix itThen they told me the money will be refunded hust go head and but a new ticketSo I didThen they mailed me to call them then said that the ticket is non refundable but it's holded as a credit but I will still have to use the ame airlineThen I called them back trying to ask a question then they said that it have to be the same name and same routeBut just like I said the name is wrongSo I couldn't use the ticket anywaySo I was going to buy a new ticket with he credits then just refunde the ticket right awayBut now they are telling me that the ticket is forfeited and it's no good for crediti am years old international student trying to go see my family in my home countryBut then these guys are lying to me and now hey are telling me thay I lost dollarsthat is a big money to our familyalso a reason why I go only once
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
CAN I LEAVE less THAN STAR? These are crooks!!
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su