Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
I have contacted the Revdex.com about this company already, a few weeks backI expressed all the problems I had with them company, one of the issues being the long hold times that we have to endure as customers while on the phone with this companyAlso calling and being put on hold, just to then be cut off of the callRecently I have been charged a lot of money from my phone provider for these long callsThis company constantly puts you on hold while they try to figure things out because they don't have the answersAlso I had to call back several times because I was told the wrong information and told my flight was changed and then informed it was notThe charges listed below are the fees I have incurred for all these calls I had to make and the hold timesI have my cell phone bill also, which proves itI want this company to reimburse me for these charges because I should not have to pay because the staff there do not know what they are doingSo many times I was left waiting because
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!
This is the worse website they only about the money I learn to always check *** before doing business anywhere but customer service *** no one know the policy they are liars and procrasinated so long to the point that they expect people to tire out and give up but not this time I will write a negative review everyday on Facebook to alert people they are horrible they not real travel agency as per American airlines they have no liberties as other sites does
I had a family emergency and had to cancel my flights however before I cancelled it showed that I had an expiration date of 2/20/I had no choice but to cancel my flight because my sister suffered a car accidentI paid Justfly.com $to cancel my flight because I was promised a travel credit for up to a yearNow my travel credit has an expiration date of 5/29/which is shady, to say the leastMy wife called their customer service departmentDuring the first phone call, two reps assured her not to worry that the travel credit would be valid for a yearNow she just spoke with another rep, and this male rep advised her differentlyHe said that I need to contact Spirit Airlines when I specifically booked the flight using your servicesShe requested to speak to a supervisor and was left on hold for an extended amount of time and disconnected the phone callI have emailed their customer service department and their corporate office several times, no one repliesI was charge
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
I booked a flight with travers insurance on the website and it will not let me cancel the flight/ get refunded
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
I have contacted the Revdex.com about this company already, a few weeks backI expressed all the problems I had with them company, one of the issues being the long hold times that we have to endure as customers while on the phone with this companyAlso calling and being put on hold, just to then be cut off of the callRecently I have been charged a lot of money from my phone provider for these long callsThis company constantly puts you on hold while they try to figure things out because they don't have the answersAlso I had to call back several times because I was told the wrong information and told my flight was changed and then informed it was notThe charges listed below are the fees I have incurred for all these calls I had to make and the hold timesI have my cell phone bill also, which proves itI want this company to reimburse me for these charges because I should not have to pay because the staff there do not know what they are doingSo many times I was left waiting because
Back on November 2017, I booked a flight with this companyI was going to my friends wedding in ** ***, BoliviaAs I was cancelling the flight, the operator told me that I could use my credit for a future flight but I needed to pay an additional $I paid this fee, and received 1,in flight credit to ** ***My understanding was that I could use the credit I was going to be given for future travelI received an email indicating that I have a credit and I tried many times (over times) to book a flight using their websiteEvery single time, I get an announcement indicating that there are no flights availableThis contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my creditTherefore, I tried calling the number to book my flightThe personnel answering the number are unable to help methey checked for available flights on days where there clearly were flights available, but did not book meI was
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!
This is the worse website they only about the money I learn to always check *** before doing business anywhere but customer service *** no one know the policy they are liars and procrasinated so long to the point that they expect people to tire out and give up but not this time I will write a negative review everyday on Facebook to alert people they are horrible they not real travel agency as per American airlines they have no liberties as other sites does
I had a family emergency and had to cancel my flights however before I cancelled it showed that I had an expiration date of 2/20/I had no choice but to cancel my flight because my sister suffered a car accidentI paid Justfly.com $to cancel my flight because I was promised a travel credit for up to a yearNow my travel credit has an expiration date of 5/29/which is shady, to say the leastMy wife called their customer service departmentDuring the first phone call, two reps assured her not to worry that the travel credit would be valid for a yearNow she just spoke with another rep, and this male rep advised her differentlyHe said that I need to contact Spirit Airlines when I specifically booked the flight using your servicesShe requested to speak to a supervisor and was left on hold for an extended amount of time and disconnected the phone callI have emailed their customer service department and their corporate office several times, no one repliesI was charge
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not