My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket