Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
Beware of booking and trying to cancel a flight with just fly spent over hours on the phone with to discover it is only money in there pocket, not mineThey hang upPass U from one person, who pretends to know something to the next, who knows absolutely nothing either I had a credit of $& to use the the same credit the total cost will be over $ I will only be booking direct with airlines from now on This is buyer beware!
I would leave a minus rating if this site would allow it!
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
I booked a flight with this company and needed to cancel due to a court appearance.I was charged dollars to cancel , I was told I will not be getting my money back but I will receive credit toward my next flight , for the amount paid, with the same passengers and same airline and same destination I have been calling *** for the past hours To use my credit as I am ready to travelCustomer service pick up and connect me to a different department , I was placed on hold for two hours at a time and each time I hung up after hours and redial and still no answer It is very hard to find reasonable ticket expecially with such stipulation after being charged for cancellation flight I am not able to get my money back I am frustrated with *** customer serviceIt is 10pm at night hours later still no luck
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I booked a flight for myself online and attempted to book the same for my minor son, but was unable to Immediately after this, I called the customer service number to purchase a ticket for him After hours on hold, the representative refused to add him to the reservation or allow me to purchase his ticket separately, and stated that I would need to cancel my own flight and re-book them together (for a cancellation fee of $75, despite the fact that I had made the reservation just prior to the call) When I called a second time, initially my wait time was "up to minutes", but after minutes, wait time was "over minutes" Oh, and I was inexpicably charged $more than the quoted fare - never was the excess explained in any way
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
I made airline reservations on March in the amount of $We were unable to make our flight as I was waiting to be seen in the emergency room for complications from having my kidney removed in December I attempted to call the service to cancel or move our flights for dates when I am healthy again, but their office was closedI called when I got home at 12pm today and spoke to an agent named *** who first told me that they were nonrefundable and put me on hold for minutesWhen she came back, she advised that Alaska Airlines said that I could change my flight for a year, but that she would charge me the cost of the tickets and then I would have to pay airfare on top of thatWhen I told her I'd need to discuss it with my travel partner, the story changed and she advised that they'd lower the fees associated, and that the Alaska agent said "You are lucky that they are willing to give a one time courtesythey don't do this for other people." (untrue)The numbers
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Needed to cancel a round trip flight due to illness of family memberThe customer service representative that I spoke with by phone spoke very poor English and refused to transfer me to another representative once told that I could not understand herOur flights were ultimately cancelled and we were informed, after the flight was cancelled, that our credit card on file was to be immediately charged Justfly*** $per person cancellation fee and that we would be refunded the remainder of our fees (minus the airline fees of $per person) in 6-weeksThe immediate charge of Justfly*** cancellation fee combined with the unjustifiably long delay in processing the refund is a deceptive business practice at best and fraud at the worst
Beware of booking and trying to cancel a flight with just fly spent over hours on the phone with to discover it is only money in there pocket, not mineThey hang upPass U from one person, who pretends to know something to the next, who knows absolutely nothing either I had a credit of $& to use the the same credit the total cost will be over $ I will only be booking direct with airlines from now on This is buyer beware!
I would leave a minus rating if this site would allow it!
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
I booked a flight with this company and needed to cancel due to a court appearance.I was charged dollars to cancel , I was told I will not be getting my money back but I will receive credit toward my next flight , for the amount paid, with the same passengers and same airline and same destination I have been calling *** for the past hours To use my credit as I am ready to travelCustomer service pick up and connect me to a different department , I was placed on hold for two hours at a time and each time I hung up after hours and redial and still no answer It is very hard to find reasonable ticket expecially with such stipulation after being charged for cancellation flight I am not able to get my money back I am frustrated with *** customer serviceIt is 10pm at night hours later still no luck
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I booked a flight for myself online and attempted to book the same for my minor son, but was unable to Immediately after this, I called the customer service number to purchase a ticket for him After hours on hold, the representative refused to add him to the reservation or allow me to purchase his ticket separately, and stated that I would need to cancel my own flight and re-book them together (for a cancellation fee of $75, despite the fact that I had made the reservation just prior to the call) When I called a second time, initially my wait time was "up to minutes", but after minutes, wait time was "over minutes" Oh, and I was inexpicably charged $more than the quoted fare - never was the excess explained in any way
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
I made airline reservations on March in the amount of $We were unable to make our flight as I was waiting to be seen in the emergency room for complications from having my kidney removed in December I attempted to call the service to cancel or move our flights for dates when I am healthy again, but their office was closedI called when I got home at 12pm today and spoke to an agent named *** who first told me that they were nonrefundable and put me on hold for minutesWhen she came back, she advised that Alaska Airlines said that I could change my flight for a year, but that she would charge me the cost of the tickets and then I would have to pay airfare on top of thatWhen I told her I'd need to discuss it with my travel partner, the story changed and she advised that they'd lower the fees associated, and that the Alaska agent said "You are lucky that they are willing to give a one time courtesythey don't do this for other people." (untrue)The numbers
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines