I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
After reviewing Justfly*** prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
Holy crap! What a scam site! I spent HOURS trying to correct an unauthorized cancellation of a flight I spoke with multiple agents, none of whom had the same answers for my issues Apparently their computer system doesn't give the same answers to all of their agents Don't get sucked in by the apparently cheap airfares They are NOT worth the time and effort you will waste trying to deal with their screw-ups I will NEVER use this website again
Justfly spelled our names incorrectly on or flight ticketsThey wanted to charge me $in order to change one consonant in each nameIt is not my responsibility to fix their mistakeYesterday I was on hold for an hour with no resolutionToday so far I've been on intermittent hold for more than hours still no resolutionAsked three or four times to speak to a supervisor, have not been allowed to speak with a supervisor
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
After reviewing Justfly*** prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
Holy crap! What a scam site! I spent HOURS trying to correct an unauthorized cancellation of a flight I spoke with multiple agents, none of whom had the same answers for my issues Apparently their computer system doesn't give the same answers to all of their agents Don't get sucked in by the apparently cheap airfares They are NOT worth the time and effort you will waste trying to deal with their screw-ups I will NEVER use this website again
Justfly spelled our names incorrectly on or flight ticketsThey wanted to charge me $in order to change one consonant in each nameIt is not my responsibility to fix their mistakeYesterday I was on hold for an hour with no resolutionToday so far I've been on intermittent hold for more than hours still no resolutionAsked three or four times to speak to a supervisor, have not been allowed to speak with a supervisor
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have