In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
Last week I called justfly.*** to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of *** or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly.*** again due to their poor customer service
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
Last week I called justfly.*** to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of *** or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly.*** again due to their poor customer service
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements