Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email
Couple of weeks after I book and payed for airline tickets with JustFly*** I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly*** Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly*** After Many Phone Conversations JustFly*** Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
I booked a flight through justfly*** and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly*** in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly*** had noti
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email
Couple of weeks after I book and payed for airline tickets with JustFly*** I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly*** Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly*** After Many Phone Conversations JustFly*** Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called 1***)I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
I booked a flight through justfly*** and was never informed of an important change in my return flight which caused me to arrive at the airport and learn that I would not make my connecting flight because the first flight was leaving laterHad I known of the flight change I could have worked with justfly*** in advance to find another connecting flightAs it was, I was at the Jacksonville airport at 5:am and told by Delta airlines that since I booked my flight through a third party, I could only change flights through justfly***When I called justfly***'s customer support, they told me they could not get me on another flight until the next dayThey advised me that my best option was to cancel my flight with them, get a refund and book an entirely new flight with whichever airline I could find going out that day - which I didThe cheapest flight I could find that day was $with DeltaSo I had to spend $for something that could have been avoided if justfly*** had noti
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions