I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
On July 12th of I purchase three flights to Raleigh-Durham North Carolina via the just fly website while I was on the phone with a just fly booking agentThe booking agent was trying to find a flight at a low rate for me, while I also looked for a flight on my tabletI found the flights and I made the booking agent aware of my purchaseShe remained on the phone with me as I completed the purchaseUpon completion of my purchase, I received a confirmation emailI then noticed that the dates were incorrect for travelWhich were August 21st through August 23rd The correct travel dates were July 21st through July 23rd At that moment I made the booking agent aware that the travel dates were incorrectI would not have been able to travel during the dates of August 21st to August 23rd, I was on vacation from August 17th to August 28th New Orleans and then on a cruiseShe informed me that she did not have the authority to change the datesShe said she will transfer me
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
On July 12th of I purchase three flights to Raleigh-Durham North Carolina via the just fly website while I was on the phone with a just fly booking agentThe booking agent was trying to find a flight at a low rate for me, while I also looked for a flight on my tabletI found the flights and I made the booking agent aware of my purchaseShe remained on the phone with me as I completed the purchaseUpon completion of my purchase, I received a confirmation emailI then noticed that the dates were incorrect for travelWhich were August 21st through August 23rd The correct travel dates were July 21st through July 23rd At that moment I made the booking agent aware that the travel dates were incorrectI would not have been able to travel during the dates of August 21st to August 23rd, I was on vacation from August 17th to August 28th New Orleans and then on a cruiseShe informed me that she did not have the authority to change the datesShe said she will transfer me
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no