There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
We purchased tickets through JustFly back in February before the latest terrorist attacks and the attempted coup in TurkeyThe state department has issued travel advisories for Turkey and our flight is from Jacksonville, FL to Bucharest, Romania through JFK and IstanbulOur concern is for our safety while traveling through Istanbul given the nature of the activities in Turkey and the targeting of AmericansWe would like to have the cancellation fee waived and our money refunded so that we may seek transportation to Bucharest on an airline that does not travel through TurkeyOur preference would be to take American Airlines through Charlotte, NC and London, England (Heathrow) for the same dates even if the ticket cost is higherWe are just seriously concerned for our safety and would feel much better about our trip if we could switch airlines and stopovers
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
So I booked a flight ticket then I accidentally put my first and last name switchedthen I contacted them to fix it but they couldn't fix itThen they told me the money will be refunded hust go head and but a new ticketSo I didThen they mailed me to call them then said that the ticket is non refundable but it's holded as a credit but I will still have to use the ame airlineThen I called them back trying to ask a question then they said that it have to be the same name and same routeBut just like I said the name is wrongSo I couldn't use the ticket anywaySo I was going to buy a new ticket with he credits then just refunde the ticket right awayBut now they are telling me that the ticket is forfeited and it's no good for crediti am years old international student trying to go see my family in my home countryBut then these guys are lying to me and now hey are telling me thay I lost dollarsthat is a big money to our familyalso a reason why I go only once
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
We purchased tickets through JustFly back in February before the latest terrorist attacks and the attempted coup in TurkeyThe state department has issued travel advisories for Turkey and our flight is from Jacksonville, FL to Bucharest, Romania through JFK and IstanbulOur concern is for our safety while traveling through Istanbul given the nature of the activities in Turkey and the targeting of AmericansWe would like to have the cancellation fee waived and our money refunded so that we may seek transportation to Bucharest on an airline that does not travel through TurkeyOur preference would be to take American Airlines through Charlotte, NC and London, England (Heathrow) for the same dates even if the ticket cost is higherWe are just seriously concerned for our safety and would feel much better about our trip if we could switch airlines and stopovers
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
So I booked a flight ticket then I accidentally put my first and last name switchedthen I contacted them to fix it but they couldn't fix itThen they told me the money will be refunded hust go head and but a new ticketSo I didThen they mailed me to call them then said that the ticket is non refundable but it's holded as a credit but I will still have to use the ame airlineThen I called them back trying to ask a question then they said that it have to be the same name and same routeBut just like I said the name is wrongSo I couldn't use the ticket anywaySo I was going to buy a new ticket with he credits then just refunde the ticket right awayBut now they are telling me that the ticket is forfeited and it's no good for crediti am years old international student trying to go see my family in my home countryBut then these guys are lying to me and now hey are telling me thay I lost dollarsthat is a big money to our familyalso a reason why I go only once
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly*** asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly*** told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue