I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I want to dispute charges and obtain my refund from Justfly*** On February 8, 2016, I purchased tickets for a flight from DC to Munich and return from Frankfurt to DC for $The flights were leaving DC on September 27th and returning October 11thI had to change the end date because our travel plans had changedOn June 17th, after a two hour discussion with Denise from Justfly, we ended up cancelling the flightDenise from Justfly said they would cancel the flight and charge me $fee for justfly and I would get reimbursed $-the amount for my flight less $cancellation fee for IcelandairDenise said I would be credited the amount of $within 6-weeksJust fly wasted no time charging the $fee on June 20thJustfly didn’t cancel my flight until July 4th, cancellation 004-618-After calling them several times, they said I would get my refund 6-weeks after July 4th, meaning by September 4thI called them September 3rd and they said they already sen
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I want to dispute charges and obtain my refund from Justfly*** On February 8, 2016, I purchased tickets for a flight from DC to Munich and return from Frankfurt to DC for $The flights were leaving DC on September 27th and returning October 11thI had to change the end date because our travel plans had changedOn June 17th, after a two hour discussion with Denise from Justfly, we ended up cancelling the flightDenise from Justfly said they would cancel the flight and charge me $fee for justfly and I would get reimbursed $-the amount for my flight less $cancellation fee for IcelandairDenise said I would be credited the amount of $within 6-weeksJust fly wasted no time charging the $fee on June 20thJustfly didn’t cancel my flight until July 4th, cancellation 004-618-After calling them several times, they said I would get my refund 6-weeks after July 4th, meaning by September 4thI called them September 3rd and they said they already sen
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee
I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time