Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I made a reservation to Travel to El Salvador number *** I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
justfly.com needs to be stopped from continuing its fraudulent practices ASAP! The site charged me for an “extended cancellation policy” of $that I did not authorize and the dates of my flight were incorrectI called their customer service the same hour after reviewing my itinerary and asked for a full refundAfter staying on the phone for almost an hour I was told that even if I booked the flight a minute ago they would not be able to give me a full refund without charging feesWhat this website is doing is just plain FRAUD! I feel bad for anyone that has fallen victim to their website, including myselfAn ethical business practice would allow cancellations made within the same day for cases where there was an error on the website or a customer was charged unknowinglyThis website takes advantage of consumers whenever possible, even in cases of committing fraud by charging consumers for things they aren’t aware of and telling them they can’t refund it
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware
Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly*** and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
Had flight ready to book online for set price, all fees includedCalled with a question and the man on the phone would not answer my question and insisted I book with himSaid he would price matchWent over price multiple timesThen charged a HIGHER amount after I went over the agreed amount in totalAgreed price before seating: 1,Grad total plus seat fee: 1,Actual charge: 1,I called and spoke with a representativeAsked to speak with a supervisor and refused to let me for minsA supervisor never answeredThey would not refund the overchargeThey would not honor the agreed priceThey said they would refund the fee but they would cancel my chosen seatsOn the phone the total INCLUDED the chosen seatsThis was a scamAs soon as the gentleman sent the charge confirmation email he immediately transferred me to a survey before I could inquire about the over charge
JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: ***
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!
I bought insurance for cancellation and they still charged meThey did not honor there insurance
Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
After purchasing a ticket , JustFly start to send bogus email to my email account(Your Immediate Attention is Required)When I called back no one was able to explain what is wrong with me purchaseSpend more than hour on the phone with representatives
I was on justfly*** website I wanted to book airline ticketsI decided to book a flight flying with United AirlinesI read and understood everything on the pageI was fine with what I read at the timeI put in my credit card information and submitted my paymentonce my credit card was charged a notification popped up on the screen to notify me of the type of airline ticket that I had just purchasedThat ticker had many restrictions that I was not aware of before I submitted my credit card informationI contacted customer service telling them I would like to change my flight due to me not being fully informed of what type of ticket I was purchasingThey told me I will have to pay a $cancel feeI feel that it's fraudulent for them to leave out important information in order for you to make a sound decision in purchasing a certain type of ticketThey waited until after they charged my credit card to inform me of what a basic economy ticket consisted of and what type of restr
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I made a reservation to Travel to El Salvador number *** I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent *** was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
justfly.com needs to be stopped from continuing its fraudulent practices ASAP! The site charged me for an “extended cancellation policy” of $that I did not authorize and the dates of my flight were incorrectI called their customer service the same hour after reviewing my itinerary and asked for a full refundAfter staying on the phone for almost an hour I was told that even if I booked the flight a minute ago they would not be able to give me a full refund without charging feesWhat this website is doing is just plain FRAUD! I feel bad for anyone that has fallen victim to their website, including myselfAn ethical business practice would allow cancellations made within the same day for cases where there was an error on the website or a customer was charged unknowinglyThis website takes advantage of consumers whenever possible, even in cases of committing fraud by charging consumers for things they aren’t aware of and telling them they can’t refund it
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware
Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly*** and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly*** on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
Had flight ready to book online for set price, all fees includedCalled with a question and the man on the phone would not answer my question and insisted I book with himSaid he would price matchWent over price multiple timesThen charged a HIGHER amount after I went over the agreed amount in totalAgreed price before seating: 1,Grad total plus seat fee: 1,Actual charge: 1,I called and spoke with a representativeAsked to speak with a supervisor and refused to let me for minsA supervisor never answeredThey would not refund the overchargeThey would not honor the agreed priceThey said they would refund the fee but they would cancel my chosen seatsOn the phone the total INCLUDED the chosen seatsThis was a scamAs soon as the gentleman sent the charge confirmation email he immediately transferred me to a survey before I could inquire about the over charge
JUSTFLY.COM: THIS COMPANY IS A GREAT SCAM!!..Because on March 27, I bought a ticket to travel to Peru, I had to travel on April 02, so that day I arrived early to the airport, when I am checking in, the American's Lady, told me that I could no to aboard the airplane, because I had not conection o whatever, I do not Know what happened in that moment AND my ticket was not paid, I answered to her I paid for my ticket to JustFly, so she told again No they Did not, for me was a Great problem in that moment, because I had to travel urgent, my mom was dying, so I explained my urgency to travel to the lady and she did and gave me another ticket but for the next day, DO YOU KNOW WHAT MEANS THAT???, I HAD COME BACK TO MY HOME WITH MY luggage and things that can damage, AND TO WAIT UNTIL NEXT DAY, and again come back to the airport with my luggage, that was INCREDIBLE!!, THE AMERICAN AIRLINES ASKED ME FOR THE CORRESPONDING PAYMENT FOR THE NEW FLIGHT, WITH MY SAME JustFly Booking Number: ***
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!