I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong