I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain
I purchased a thanksgiving day flight for two through JustFly*** in 08/22/Spirit Flight ***, 6:00AM - was cancelled without notification from Justfly***I found out the day before when I attempted to do the check in for the flightI contacted Justfly.com, and they told me that they were not responsible, they had nothing to do with the cancellation, and they would not refund the moneyJustfly*** wanted me to get a different connecting flight *** leaving Newark, NJ at 3:25PM, that would arrive in Florida at 11:00PM Thanksgiving dayI told them that I wanted a refund because the whole reason to travel as to spend thanksgiving dinner with my sonJustFly*** stated that there were no refunds or creditsI called Spirit to see if they could something and was told that they could not do anything, that the original flight was no longer available, and they could not do anything about me loosing my moneyI asked if Spirit could credit me the flight, and they said they could not do
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(
I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted "** *** ***
Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review-------
One more thing, this company is so shady, that if you search them on other review sites, like ***, they clearly have been paying for positive reviewsThey have 50,more reviews on *** than ***you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th
*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ***
Dear Revdex.com,
To keep the complaint records updated, enclosed I'm sending you my response to an email received from customer service department of the business I complained about
Kind regards,
*** * *** *** *** *** *** *** *** *** *** *** *** ***LinkedIn: ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hello,
Considering the fact that JustFly didn't resolve the problem they caused, trying to find my way back home at the lowest cost possible while handling this issue, and in order to be able to return to the US as soon as possible, I've contacted the airline (***) directly on Feb 13, 2018 and I rescheduled my returning flight paying another $penalty plus the fare difference
As you can verify on your recordings from Dec 12, and Dec 13, 2017, I originally postponed my returning flight due to unexpected medical reasons, now with all this situation I'm incurring in a lot more expenses in every step of the way, just because JustFly is unwilling to fix/resolve a simple mistake their agents made
Regards,
*** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain
I purchased a thanksgiving day flight for two through JustFly*** in 08/22/Spirit Flight ***, 6:00AM - was cancelled without notification from Justfly***I found out the day before when I attempted to do the check in for the flightI contacted Justfly.com, and they told me that they were not responsible, they had nothing to do with the cancellation, and they would not refund the moneyJustfly*** wanted me to get a different connecting flight *** leaving Newark, NJ at 3:25PM, that would arrive in Florida at 11:00PM Thanksgiving dayI told them that I wanted a refund because the whole reason to travel as to spend thanksgiving dinner with my sonJustFly*** stated that there were no refunds or creditsI called Spirit to see if they could something and was told that they could not do anything, that the original flight was no longer available, and they could not do anything about me loosing my moneyI asked if Spirit could credit me the flight, and they said they could not do
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(
I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted "** *** ***
Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review-------
One more thing, this company is so shady, that if you search them on other review sites, like ***, they clearly have been paying for positive reviewsThey have 50,more reviews on *** than ***you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th
*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ***
Dear Revdex.com,
To keep the complaint records updated, enclosed I'm sending you my response to an email received from customer service department of the business I complained about
Kind regards,
*** * *** *** *** *** *** *** *** *** *** *** *** ***LinkedIn: ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hello,
Considering the fact that JustFly didn't resolve the problem they caused, trying to find my way back home at the lowest cost possible while handling this issue, and in order to be able to return to the US as soon as possible, I've contacted the airline (***) directly on Feb 13, 2018 and I rescheduled my returning flight paying another $penalty plus the fare difference
As you can verify on your recordings from Dec 12, and Dec 13, 2017, I originally postponed my returning flight due to unexpected medical reasons, now with all this situation I'm incurring in a lot more expenses in every step of the way, just because JustFly is unwilling to fix/resolve a simple mistake their agents made
Regards,
*** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason