Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
I purchased a ticket under Reference #*** and two tickets under Reference # ***On January 27, MrPresident issued and executive order banning people from the countries to travel to USDespite being US citizens, because of rumors that the other side will retaliate too, we decided not to go as planed and canceled the ticketsEven most airlines both domestic and international announced that they will refund or rebook those who have been affected by the orderTherefore, I called Justfly and asked them to cancel our ticketsThey said there will a $charge to cancel each ticket a total of $I told them first of all your website says $not $and second, I am canceling because of situations created beyond our control and that the airlines will refundThey said they do not have any thing on the announcementAnyhow they took $off of each ticket and not only that they charged my credit card that they had on file three times each time for $witho
*** ***,
I am a VERY DISSATISFIED customer. I have reviewed *** *** ** *** *** *** and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!!
I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf #***, and I had to go through Spirit Airlines to use credit.
I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally *** #*** came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received.
Since my phone call, I have found numerous complaints regarding Spirit Airlines.
I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
Worse company everHow can a supervisor advise a customer to dispute a claim with your bank to get your money backI missed my flight instead of trying to find another flight they advised me to cancel my flight, pressured to do so running the risk of loosing the all ticket amountThen after submit my cancellation the same supervisor advised me to file a full reimbursementCan not get a call back from a supervisor
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
***STAY AWAY***
I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! *** * *** ** *** *** ***- Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
We were looking for round trip tickets for my son’s graduation from Air Force basic training in San Antonio TXWe found a deal on Justfly.com $round trip so we bought tickets for family and friendsThe next day we got an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking again, Justfly.com had the exact same flight again for a few dollars more we bought tickets againThe next day the same thing happened, we got get an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking around for the third time and the same thing Justfly*** had the exact same flight again from the $that it was the first time we bought ticketsWhat the hell we tried it for the third time bought tickets with the same results the next day cancelled “Due to issues with the airline”I call the airline and they told me that the flight had never changed, and this was all on JustflyI called J
My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE
Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
I purchased a ticket under Reference #*** and two tickets under Reference # ***On January 27, MrPresident issued and executive order banning people from the countries to travel to USDespite being US citizens, because of rumors that the other side will retaliate too, we decided not to go as planed and canceled the ticketsEven most airlines both domestic and international announced that they will refund or rebook those who have been affected by the orderTherefore, I called Justfly and asked them to cancel our ticketsThey said there will a $charge to cancel each ticket a total of $I told them first of all your website says $not $and second, I am canceling because of situations created beyond our control and that the airlines will refundThey said they do not have any thing on the announcementAnyhow they took $off of each ticket and not only that they charged my credit card that they had on file three times each time for $witho
*** ***,
I am a VERY DISSATISFIED customer. I have reviewed *** *** ** *** *** *** and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!!
I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf #***, and I had to go through Spirit Airlines to use credit.
I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally *** #*** came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received.
Since my phone call, I have found numerous complaints regarding Spirit Airlines.
I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
Worse company everHow can a supervisor advise a customer to dispute a claim with your bank to get your money backI missed my flight instead of trying to find another flight they advised me to cancel my flight, pressured to do so running the risk of loosing the all ticket amountThen after submit my cancellation the same supervisor advised me to file a full reimbursementCan not get a call back from a supervisor
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
***STAY AWAY***
I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! *** * *** ** *** *** ***- Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
We were looking for round trip tickets for my son’s graduation from Air Force basic training in San Antonio TXWe found a deal on Justfly.com $round trip so we bought tickets for family and friendsThe next day we got an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking again, Justfly.com had the exact same flight again for a few dollars more we bought tickets againThe next day the same thing happened, we got get an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking around for the third time and the same thing Justfly*** had the exact same flight again from the $that it was the first time we bought ticketsWhat the hell we tried it for the third time bought tickets with the same results the next day cancelled “Due to issues with the airline”I call the airline and they told me that the flight had never changed, and this was all on JustflyI called J
My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE