1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
On 3/29/I made a flight purchase through Justfly.comThe trip was to be a one day business trip leaving June the 17th and returning June the 18thI made the purchase and all was wellI did not immediately check my confirmation email, as all of the details were outlined on my computer screen at the time of purchaseThis morning, 6/6/2017, I pulled up the email and noticed that the flight dates were not what I had booked, but instead the dates were June 18th-20thI immediately called and was told that I would need to pay fees to either cancel or rescheduleI refused to pay the fees, as this was NOT my errorIn addition to all other issues the fees that they proposed are over and beyond the airline fees to cancel/rescheduleI then began pulling up reviews for the vendor and found that there have been several people that have encountered the same problemI called back and asked to speak to a supervisor, and when I did they left me on hold for minutes and then hung up
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
JustFly*** advertised on their website cheap business class ticket from New York to Dubai on Ukraine Int'l Airline (@ US$685/-) back in August I called their office to verify the deal and I was assured that these are genuine business class ticketsOn 7th August 2017, I purchased business class tickets for the cost of US$ 1,for travel on 12th January On 3rd January 2018, I received an email from the airline advising about change in outward flight timeI called JustFly for verification and they told me that my reservation is OK in Business Class and transit time at Kiev airport is enough to get my connectionI also called the airline for confirmation who told me that I am not booked in Business, but seats are confirmed in economySince 3rd January, I am daily calling JustFly to resolve the matter and to get me Business class seats with no resolution till dateThe original tickets issued were for business class but now they have changed it to economyI need a r
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
I was about to purchase a ticket online, but called them to find out about a seating concernThey were helpful on the phone & asked if I'd like to book the ticket over the phoneI asked if there'd be an additional cost & they said noHowever they were unable to find the flight I was looking at on my computer (on their website), which was flight with JAL (Tokyo to San Diego)But apparently, she found me a flight a couple of hours later & asked if that would be okI said that was fineWell...they ended up booking me to a different location altogetherWhen I noticed and called them to have the error corrected, they said that wasn't possibleI asked if they had a recording of the call so they could confirm that I had requested a different destinationThey said it would go to the investigative department & could take up to daysI still needed the correct flight, so they booked another one for me...which I paid forBut this time, on the correct flight back fro
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
On 3/29/I made a flight purchase through Justfly.comThe trip was to be a one day business trip leaving June the 17th and returning June the 18thI made the purchase and all was wellI did not immediately check my confirmation email, as all of the details were outlined on my computer screen at the time of purchaseThis morning, 6/6/2017, I pulled up the email and noticed that the flight dates were not what I had booked, but instead the dates were June 18th-20thI immediately called and was told that I would need to pay fees to either cancel or rescheduleI refused to pay the fees, as this was NOT my errorIn addition to all other issues the fees that they proposed are over and beyond the airline fees to cancel/rescheduleI then began pulling up reviews for the vendor and found that there have been several people that have encountered the same problemI called back and asked to speak to a supervisor, and when I did they left me on hold for minutes and then hung up
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
JustFly*** advertised on their website cheap business class ticket from New York to Dubai on Ukraine Int'l Airline (@ US$685/-) back in August I called their office to verify the deal and I was assured that these are genuine business class ticketsOn 7th August 2017, I purchased business class tickets for the cost of US$ 1,for travel on 12th January On 3rd January 2018, I received an email from the airline advising about change in outward flight timeI called JustFly for verification and they told me that my reservation is OK in Business Class and transit time at Kiev airport is enough to get my connectionI also called the airline for confirmation who told me that I am not booked in Business, but seats are confirmed in economySince 3rd January, I am daily calling JustFly to resolve the matter and to get me Business class seats with no resolution till dateThe original tickets issued were for business class but now they have changed it to economyI need a r
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
Due to being extremely sick I missed my flight and the company is refusing to issue a refund for full or partial amount
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
I was about to purchase a ticket online, but called them to find out about a seating concernThey were helpful on the phone & asked if I'd like to book the ticket over the phoneI asked if there'd be an additional cost & they said noHowever they were unable to find the flight I was looking at on my computer (on their website), which was flight with JAL (Tokyo to San Diego)But apparently, she found me a flight a couple of hours later & asked if that would be okI said that was fineWell...they ended up booking me to a different location altogetherWhen I noticed and called them to have the error corrected, they said that wasn't possibleI asked if they had a recording of the call so they could confirm that I had requested a different destinationThey said it would go to the investigative department & could take up to daysI still needed the correct flight, so they booked another one for me...which I paid forBut this time, on the correct flight back fro
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!