I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
Re: booking ref No***, and BA booking ref*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for
Purchased a ticket and had to cancel as my son found out he could not go to that university (long story)Justfly has a link for CSA travel insurance on the same page as ticket purchase, so I purchased CSA insurance at the cost of $per person and NOWHERE on the ticket or the Justfly Eticket did it say anything about cancellation fees of "$a person" or that the flight was "nonrefundable." The Justfly person just kept repeating " I understand" and that this was a "modification" that could be made (without customers' consent or knowledge)If I had known about $fees (more than the cost of the flight!!), I would not have made the reservation in the first placeI have been on hold for a total of minutes now as he said he is "waiting for his supervisor." OutrageousI thought there was such a thing as informed consent about fees and telling customers if something is nonrefundableI have looked over all my e-tickets and booking information and NOWHERE is anything about the tickets being nonrefundable, or a fee of $After a total of minutes of time on hold, I was informed by his supervisor that the fee for cancellation is $per personI have made many airline reservations in the past and both Justfly and CSA were very unclear about these penalties and limitationsWill NEVER be using Justfly againIn addition, the customer service (agent and supervisor) gave unclear and conflicting information, speaking in a condescending and arrogant tone, and even laughing at one point
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
DO NO USE THIS COMPANY.They are running a scamReviewing the ticket I bought the spelling of my name was wrong.The name has to match the government issued identity or I could not use the ticket..When I called to have this error on their part corrected they said there would be an additional $fee for this changeI am not going to give them money to correct their mistake! I wonder how much money they have collected with this scam..I plan to tell person every day for one month about my experience and not to use themGet the word out!
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
justfly*** doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
Re: booking ref No***, and BA booking ref
*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for
Purchased a ticket and had to cancel as my son found out he could not go to that university (long story)Justfly has a link for CSA travel insurance on the same page as ticket purchase, so I purchased CSA insurance at the cost of $per person and NOWHERE on the ticket or the Justfly Eticket did it say anything about cancellation fees of "$a person" or that the flight was "nonrefundable." The Justfly person just kept repeating " I understand" and that this was a "modification" that could be made (without customers' consent or knowledge)If I had known about $fees (more than the cost of the flight!!), I would not have made the reservation in the first placeI have been on hold for a total of minutes now as he said he is "waiting for his supervisor." OutrageousI thought there was such a thing as informed consent about fees and telling customers if something is nonrefundableI have looked over all my e-tickets and booking information and NOWHERE is anything about the tickets being nonrefundable, or a fee of $After a total of minutes of time on hold, I was informed by his supervisor that the fee for cancellation is $per personI have made many airline reservations in the past and both Justfly and CSA were very unclear about these penalties and limitationsWill NEVER be using Justfly againIn addition, the customer service (agent and supervisor) gave unclear and conflicting information, speaking in a condescending and arrogant tone, and even laughing at one point
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
DO NO USE THIS COMPANY.They are running a scamReviewing the ticket I bought the spelling of my name was wrong.The name has to match the government issued identity or I could not use the ticket..When I called to have this error on their part corrected they said there would be an additional $fee for this changeI am not going to give them money to correct their mistake! I wonder how much money they have collected with this scam..I plan to tell person every day for one month about my experience and not to use themGet the word out!
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
justfly*** doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please