I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
The company has the most poorest customer service department everThey post on here website one price for services and a few hours later you get charged moreThen when you try to resolve this within less that hours they want you to pay more moneyThere is no care or tack when dealing with this companyThis is the 2md time I have ised th and it’s not a great experienceSo beware with this website
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
The company has the most poorest customer service department everThey post on here website one price for services and a few hours later you get charged moreThen when you try to resolve this within less that hours they want you to pay more moneyThere is no care or tack when dealing with this companyThis is the 2md time I have ised th and it’s not a great experienceSo beware with this website
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th