I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami
We had purchased a flight for Tuesday jan from JustFly***The day of the flight , my wife had to get rushed into the ER for passing out while being pregnantObviously she missed the flight and the doctor gave her orders to not fly for hoursUpon contacting the company, we had to pay a 75$ cancellation fee in which we got a 146$ travel voucherWhen I went to go reschedule my flight using the travel voucher, the web isle wouldn’t load and after sitting there for minutes, I called the companyEverything was fine until he told me the total of the new flight with the travel voucher applied is 253$I questioned it and said how is the flight more expensive then buying a brand new flight even with a travel voucher appliedThey gave me different excuses, and when I asked to speak to a supervisor I sat on hold for minutes and once the supervisor got on the phone immediately told me her system is down and she will call backI thought it was strange and called back right awa
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
JustFly changed our flight and seat assignments after we booked our flight months in advance weeks before our trip, we received an e-mail saying we were being a bumped to another flight and lost our seat assignments We went through hours of calls with the JustFly agents and had to pay hundreds of dollars more to get home on the same day and we couldn't sit together without a substantial fee which we couldn't afford They were rude and did not resolve the situation at allThey shouldn't be able to scam people like that
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I recently booked a flight with justfly*** and a week before the flight is to leave I have learned that the destination, Singapore, is being recommended to avoid if pregnant or trying to conceiveAs I am a woman trying to conceive, I am completely dissatisfied with the company and its lack of empathy on this issueI cannot understand how they will not allow a change of my trip due to the health risk circumstances
I was using a previous flight credit with JustFly to book a new roundtrip flight from Newark to ChicagoWhile deciding on my returning flight, the operator tried to put me on a 7:AM flightI said no, gave her the flight I wanted to be booked on (1056) along with the flight departure time (6:30PM), which she repeated back to me in confirmationI received my confirmation email, with me booked on the 7:AM flightAfter calling less than hours after booking, they told me I would have to pay an additional $(since I had paid to reuse my ticket in the first place) to correct their mistakeGiven that the operator confirmed the flight I would be on and screwed up the processing, I do not think it is fair to charge me to be put on the proper flightThe customer service line was horrible, making me hold for hours before speaking to the 'supervisor' who read off of the same script as everyone elseI have never been treated with such disrespect
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
I called customer service on January 27, to cancel a flight and receive a travel credit in the value of $which is the original price of the booked ticketsThe itinerary was Pensacola to Orlando, then Orlando to BogotaI could no longer leave from Pensacola, so since I thought I would cancel my tickets and rebook a different itinerary leaving from Miami to Bogota by using the travel creditSo I paid the $cancellation fee with the notion that I would be able to book a new flight from a different departure city and with a different departure date using this travel creditBut while talking to the customer service representative, it was NOT made clear to me that I could NOT choose a different departure city and I was NOT informed that there would be an additional $re-booking fee if I wanted to book a new ticket using the travel creditNot knowing this information, I cancelled the tickets and when I called customer service minutes later to rebook a ticket from Miami
Horrible Customer ServiceOnline website misguides you to another date of travel, so that you have to pay a fee to change your flight
We had purchased a flight for Tuesday jan from JustFly***The day of the flight , my wife had to get rushed into the ER for passing out while being pregnantObviously she missed the flight and the doctor gave her orders to not fly for hoursUpon contacting the company, we had to pay a 75$ cancellation fee in which we got a 146$ travel voucherWhen I went to go reschedule my flight using the travel voucher, the web isle wouldn’t load and after sitting there for minutes, I called the companyEverything was fine until he told me the total of the new flight with the travel voucher applied is 253$I questioned it and said how is the flight more expensive then buying a brand new flight even with a travel voucher appliedThey gave me different excuses, and when I asked to speak to a supervisor I sat on hold for minutes and once the supervisor got on the phone immediately told me her system is down and she will call backI thought it was strange and called back right awa
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
JustFly changed our flight and seat assignments after we booked our flight months in advance weeks before our trip, we received an e-mail saying we were being a bumped to another flight and lost our seat assignments We went through hours of calls with the JustFly agents and had to pay hundreds of dollars more to get home on the same day and we couldn't sit together without a substantial fee which we couldn't afford They were rude and did not resolve the situation at allThey shouldn't be able to scam people like that
UNAUTHORIZED CHARGES FOR TICKETSI booked tickets with Justfly (my first experience with them)They only charged for three of the four but stated they weren't ticketedI had to cancel the whole reservationMy statement showed the three ATTEMPTED charges for tickets & then there was an additional FOUR MORE completed charges for ticketsMy statement showed them as a Delta chargeAfter working through Delta - they were able to determine the charges were generated through JustflyAFTER we cancelled - the still charged properly for tickets but were never ticketed through DeltaTheir phone tree for billing forces you to email & offers a hour replyI have emailed days ago (3/20)for a 2/UNAUTHORIZED OVERCHARGE for FOUR TICKETS and I have STILL not gotten a response!! Here is the email that I sent to them on 3/I sent another email today 4/4) from my *** address still NO replyFrom: Vanpatten, *** *Sent: Thursday, March 30, 12:
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho