I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I booked airline tickets with justfly.comfor my once in a lifetime vacation to Alaska with my family BIG MISTAKE! After paying the nonrefundable fare, the company changed our flights to include a hour layover which basically excluded of my family members from going Then they told me they would only refund the outgoing flight, because they initiated the changeI informed them that if they could not go, then they could not returnI stayed on the line around hours explaining this to them Then after they sent me confirmation, we were returning from Alaska , at the airport returning home we find out they have cancelled our return flights After staying on the phone at the airport with them for over hours total, on frequent long holds, they got us other flights, but made us pay for them up front and said they would refund the cancelled ones in 6-weeks ( the flights they cancelled) We were at their mercy Pay or be stranded in Canada unable to return home in a timely manner This just happen a day ago, so I guess I'll see if I ever get my money backI won't hold my breath Please beware of this "company" Thank-you
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
I recently went to the *** website to book a flight and ended up, without realizing it, booking the flight through Justfly*** According to the email I got from them, if I needed to change the flight, the change penalty would be a "minimum of $125." As it happens, I had a conflict at work and needed to change my ticketI called what I thought was *** (the airline I was booked on), but instead ended up talking with someone at JustFly*** Unfortunately, I couldn't understand him well at all because he had a strong accent, but the bottom line is that the ticket was non-refundable and non-changeable and the $minimum penalty was just fictionIf you have to change anything, you basically lose the entire ticketIn addition, I bought travel insurance through the Justfly***website and got a notice saying that I had purchased the insurance (I took a screenshot)I was supposed to get an email with more information, but that never arrived, so apparently I hadn't bought the insurance?? It seems like a scamThis is not a reputable company
I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
justflyhad to cancel tickets, they charged $cancellation fee (on top of $1768.78) ticket price, was supposed to receive $refund (so minus $per ticket in addition to $fee)they said to allow 6-weeksit has been over weeksI called and was told the refund was on my credit card on May not true, and I sent email verificationno reply to email, so I called back today (6/3)person on phone, Adx, told me refund had gone threw, that I was lying to him, and refused to put a manager on the phonei have called back and emailed several times and am getting nowherethey seem to be running a scam
I wanted to make a formal complaint with the Revdex.com about my experience with Justfly***I booked a flight from ORD to DUB and had to change my flight datesThey told me I was unable to change the dates as there were no eligible flights availableI then cancelled my flight and tried to use my credit for another ticket on the correct day and found there was no flight I could switch toI was however able to see a flight available for the same days I wanted to switch to on their websiteI then called customer service and was hung up on times while working with themI was told there were no flights available the first two times I calledThen, there were flights available but that they would have to email aer Lingus and would get back to me in hours for a price on the ticketI got emails stating there was an urgent matter and that I needed to call them for more details and I would call, be put on hold for 3-min, transferred, another 3-min, and then told that they were still wa
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I booked airline tickets with justfly.comfor my once in a lifetime vacation to Alaska with my family BIG MISTAKE! After paying the nonrefundable fare, the company changed our flights to include a hour layover which basically excluded of my family members from going Then they told me they would only refund the outgoing flight, because they initiated the changeI informed them that if they could not go, then they could not returnI stayed on the line around hours explaining this to them Then after they sent me confirmation, we were returning from Alaska , at the airport returning home we find out they have cancelled our return flights After staying on the phone at the airport with them for over hours total, on frequent long holds, they got us other flights, but made us pay for them up front and said they would refund the cancelled ones in 6-weeks ( the flights they cancelled) We were at their mercy Pay or be stranded in Canada unable to return home in a timely manner This just happen a day ago, so I guess I'll see if I ever get my money backI won't hold my breath Please beware of this "company" Thank-you
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
I recently went to the *** website to book a flight and ended up, without realizing it, booking the flight through Justfly*** According to the email I got from them, if I needed to change the flight, the change penalty would be a "minimum of $125." As it happens, I had a conflict at work and needed to change my ticketI called what I thought was *** (the airline I was booked on), but instead ended up talking with someone at JustFly*** Unfortunately, I couldn't understand him well at all because he had a strong accent, but the bottom line is that the ticket was non-refundable and non-changeable and the $minimum penalty was just fictionIf you have to change anything, you basically lose the entire ticketIn addition, I bought travel insurance through the Justfly***website and got a notice saying that I had purchased the insurance (I took a screenshot)I was supposed to get an email with more information, but that never arrived, so apparently I hadn't bought the insurance?? It seems like a scamThis is not a reputable company
I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
I purchased airline tickets back in June of and while traveling abroad the airline cancelled all international flights permanently and was left without a flight homeOK, paid $twice the price to get back homeUpon my return I contacted justfly for the refundThey said I would need to contact the airlineOK, contacted the airline and finally received confirmation through a US Department of Transportation Complaint that Dynamic Airlines refunded the $back to the TRAVEL AGENT and I needed to contact justfly*** for the refund back to my cardIt is now 2/21/and the refund is still not on my cardI have emailed and called over and over (I have lost count) I have provided bank statements showing the original purchase and every statement after to PROVE I have yet to receive a refundI have worked at many financial institutions and the premise that a refund can take up to weeks is ridiculous! Even then I patiently waited and NOTHING! Now they are saying there is
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c