I booked my flight on JUSTFLY on May 7, for myself and my granddaughter to go surprise visit her mom (which is my daughter)I purchased travel insurance and the extended cancelation policyOn May 10, my daughter informed me that she was pregnant with twinsHer husband is in the Navy and per policy and also because it is a high-risk pregnancy for my daughter she cannot delivery twins in GuamThe Navy is making arrangements to send her stateside within the next to weeksI called JUSTFLY to cancel my flight because there is no reason now for me to go to GuamI was informed that I could cancel but it would cost me an additional $and I would only receive travel credit and could only use that for tickets to GuamI explained to the representative that I was very unpleased and that I wanted to talk to someone higher up, she informed me that I didn't need to do that and that she would contact United and discuss with themShe told me that she talked to someone named
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
I booked my flight on JUSTFLY on May 7, for myself and my granddaughter to go surprise visit her mom (which is my daughter)I purchased travel insurance and the extended cancelation policyOn May 10, my daughter informed me that she was pregnant with twinsHer husband is in the Navy and per policy and also because it is a high-risk pregnancy for my daughter she cannot delivery twins in GuamThe Navy is making arrangements to send her stateside within the next to weeksI called JUSTFLY to cancel my flight because there is no reason now for me to go to GuamI was informed that I could cancel but it would cost me an additional $and I would only receive travel credit and could only use that for tickets to GuamI explained to the representative that I was very unpleased and that I wanted to talk to someone higher up, she informed me that I didn't need to do that and that she would contact United and discuss with themShe told me that she talked to someone named
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m