I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I inadvertently misspelled my name by leaving letter outI called to change it and they advised me that there would be a $charge to change my name on the reservation! One letter missing in my last name which mind was spelled a second, third and fourth time for my accompanying passengers and a fifth time on my credit card authorizing the original charge for the travels plans In addition to this stupidity, I waited on hold for also minutesI have never seen such lax customer service in my life...what ever happened to treating your customers like gold and building trust and loyalty?
I was on the phone for hours!!!! I have been disconnected timesWe had booked a flight back in March but was not sure we could go due to lack of work so I took all the insuranceThe insurance is a joke you basically have to be dead to get the insurance so I took the credit which has to be used in a yearI paid $extra to get that which left us a creditLooking at THIER website found a flight in the states that we want for $600/ticket and now they are telling me they need $MORE ( on top of the $credit, to get this flight Ask to speak to a supervisor walking her through the flights as she tried telling me there is no flightsI just hung up as they want $extra for the flight that is $eachI do not understand how they can take $plus extra $to "rebook" flights that are only $each
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I booked flights for a holiday vacation on Justfly*** A week before my departure they tell me the airline (***) has cancelled the flight and they have to give a refund The refund will take 6-weeks After I hung up I called Jet Blue and they said all the flight were still going and they didn't understand why I would cancel I didn't-it was all the sham website that cancelled the flights Now I have to shorten my vacation due to lack seats on outbound flights and my need to get home TOTAL SCAM, STAY AWAY
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
Do not book with Justfly specially going to AfricaThey will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longerThen you call customer service and get the same lady who talks to you like you dont know what you want and keep saying that it is the flight you bookedI have both emails and both trips so I know what I paid forThen you asked for a refund and they say to weeks so you can't go anywhere elseThat lady Whatever her name was is not nice at allAnd she lies on top of that stating that I booked the flight this wayThis just fly company is a rip offHow can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere elseAnd I am pregnant and Togo is not secured at all with the fight they had
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
If I could give five negative stars, I would$international ticket "credited" to my account, tried to use it for another destination since the first destination was unsafe as per the travel warning issued for the area by the US governmentCalled, and told I could ONLY use that credit before DEC 2018, ONLY for the same exact locationTalked to call center personnel supervisor, put me on hold, and was very rude..put me on hold while I was talking, no raised voice, just trying to understand if there was anything I could do for my $credit I paidI have told all my avid traveler friends not to use justfly*** What a terrible experienceTotally stole my money and could have cared less
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
In February 2018, we purchased expensive airline tickets through JustFly.com for tickets on China Eastern Airlines for roundtrip flights from Los Angeles (LAX) to Male, Maldives (MLE)JustFly.com confirmed the booking and flightsTwo weeks later we received an email from JustFly.com stating that the airline changed our return tickets with no explanation or real option to fix the situationThe airline changed our return flights to a day later but more concerning was that the flights left from a completely different departure city than we booked and a different arrival city than we booked forThese new departure and arrival cities were nowhere near to the original departure and arrival citiesMoreover, the new return ticket did not even make sense laying over in our original arrival city and continuing to another destinationAs soon as we received the email update from JustFly.com regarding this change to our tickets, we called China Eastern Airlines who directed us to JustFly.com
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I inadvertently misspelled my name by leaving letter outI called to change it and they advised me that there would be a $charge to change my name on the reservation! One letter missing in my last name which mind was spelled a second, third and fourth time for my accompanying passengers and a fifth time on my credit card authorizing the original charge for the travels plans In addition to this stupidity, I waited on hold for also minutesI have never seen such lax customer service in my life...what ever happened to treating your customers like gold and building trust and loyalty?
I was on the phone for hours!!!! I have been disconnected timesWe had booked a flight back in March but was not sure we could go due to lack of work so I took all the insuranceThe insurance is a joke you basically have to be dead to get the insurance so I took the credit which has to be used in a yearI paid $extra to get that which left us a creditLooking at THIER website found a flight in the states that we want for $600/ticket and now they are telling me they need $MORE ( on top of the $credit, to get this flight Ask to speak to a supervisor walking her through the flights as she tried telling me there is no flightsI just hung up as they want $extra for the flight that is $eachI do not understand how they can take $plus extra $to "rebook" flights that are only $each
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I try to change my return Day with the Airline but since I bought the ticket with Justfly , they state they can't help me I have all the information all the calls and the emailsmy Booking number ***My name is *** *** ***I need to change my return day but they make everything impossible and I don't want to pay a lot of money because is done at the last minute.Very unprofessional
I booked flights for a holiday vacation on Justfly*** A week before my departure they tell me the airline (***) has cancelled the flight and they have to give a refund The refund will take 6-weeks After I hung up I called Jet Blue and they said all the flight were still going and they didn't understand why I would cancel I didn't-it was all the sham website that cancelled the flights Now I have to shorten my vacation due to lack seats on outbound flights and my need to get home TOTAL SCAM, STAY AWAY
Due to being extremely sick I missed my flight and the company is refusing to issue a refund for full or partial amount
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
Do not book with Justfly specially going to AfricaThey will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longerThen you call customer service and get the same lady who talks to you like you dont know what you want and keep saying that it is the flight you bookedI have both emails and both trips so I know what I paid forThen you asked for a refund and they say to weeks so you can't go anywhere elseThat lady Whatever her name was is not nice at allAnd she lies on top of that stating that I booked the flight this wayThis just fly company is a rip offHow can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere elseAnd I am pregnant and Togo is not secured at all with the fight they had