online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
The company has the most poorest customer service department everThey post on here website one price for services and a few hours later you get charged moreThen when you try to resolve this within less that hours they want you to pay more moneyThere is no care or tack when dealing with this companyThis is the 2md time I have ised th and it’s not a great experienceSo beware with this website
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
I booked my flight on JUSTFLY on May 7, for myself and my granddaughter to go surprise visit her mom (which is my daughter)I purchased travel insurance and the extended cancelation policyOn May 10, my daughter informed me that she was pregnant with twinsHer husband is in the Navy and per policy and also because it is a high-risk pregnancy for my daughter she cannot delivery twins in GuamThe Navy is making arrangements to send her stateside within the next to weeksI called JUSTFLY to cancel my flight because there is no reason now for me to go to GuamI was informed that I could cancel but it would cost me an additional $and I would only receive travel credit and could only use that for tickets to GuamI explained to the representative that I was very unpleased and that I wanted to talk to someone higher up, she informed me that I didn't need to do that and that she would contact United and discuss with themShe told me that she talked to someone named
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
The company has the most poorest customer service department everThey post on here website one price for services and a few hours later you get charged moreThen when you try to resolve this within less that hours they want you to pay more moneyThere is no care or tack when dealing with this companyThis is the 2md time I have ised th and it’s not a great experienceSo beware with this website
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
I booked my flight on JUSTFLY on May 7, for myself and my granddaughter to go surprise visit her mom (which is my daughter)I purchased travel insurance and the extended cancelation policyOn May 10, my daughter informed me that she was pregnant with twinsHer husband is in the Navy and per policy and also because it is a high-risk pregnancy for my daughter she cannot delivery twins in GuamThe Navy is making arrangements to send her stateside within the next to weeksI called JUSTFLY to cancel my flight because there is no reason now for me to go to GuamI was informed that I could cancel but it would cost me an additional $and I would only receive travel credit and could only use that for tickets to GuamI explained to the representative that I was very unpleased and that I wanted to talk to someone higher up, she informed me that I didn't need to do that and that she would contact United and discuss with themShe told me that she talked to someone named
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in