*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ***
Dear Revdex.com,
To keep the complaint records updated, enclosed I'm sending you my response to an email received from customer service department of the business I complained about
Kind regards,
*** * *** *** *** *** *** *** *** *** *** *** *** ***LinkedIn: ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hello,
Considering the fact that JustFly didn't resolve the problem they caused, trying to find my way back home at the lowest cost possible while handling this issue, and in order to be able to return to the US as soon as possible, I've contacted the airline (***) directly on Feb 13, 2018 and I rescheduled my returning flight paying another $penalty plus the fare difference
As you can verify on your recordings from Dec 12, and Dec 13, 2017, I originally postponed my returning flight due to unexpected medical reasons, now with all this situation I'm incurring in a lot more expenses in every step of the way, just because JustFly is unwilling to fix/resolve a simple mistake their agents made
Regards,
*** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
I purchased an airline ticket to fly from Florida to NJ on Thanksgiving, however my father unexpectedly passed away week prior to my tripWhen I called Justfly, I basically got we are sorry for your loss, but your trip is non refundable and if you'd like to cancel this trip it will cost you $This response is reprehensible! My trip and my life were changed in a way that is unimaginable and the response that I received from the customer service department and their supervisors on Tuesday, November 23, was in essence, tough luck! In no way were they willing to help me in a situation that was completely out of my hands and that I obviously had no choice in the matterThe response and the way in which this was mishandled is utterly disgustingIn a moment of pain and grief this company explicitly told me and demonstrated that they were truly not sorry for my loss, because they thought it best to compound my pain by not helping me in a moment that was beyond human control
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
We purchased tickets through JustFly back in February before the latest terrorist attacks and the attempted coup in TurkeyThe state department has issued travel advisories for Turkey and our flight is from Jacksonville, FL to Bucharest, Romania through JFK and IstanbulOur concern is for our safety while traveling through Istanbul given the nature of the activities in Turkey and the targeting of AmericansWe would like to have the cancellation fee waived and our money refunded so that we may seek transportation to Bucharest on an airline that does not travel through TurkeyOur preference would be to take American Airlines through Charlotte, NC and London, England (Heathrow) for the same dates even if the ticket cost is higherWe are just seriously concerned for our safety and would feel much better about our trip if we could switch airlines and stopovers
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with *** and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with *** supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with *** the supervisor and they was unable to resolve my issue they told me that the airline cam
I bought airticket for a friend *** *** *** with my debit card from justfly*** but Jfk from New York not from New Jersey I cancelled after I spoke with *** that it must be from New YorkI spoke with *** customer service representative for Justfly***She wanted to speak with *** *** for her authorization for me to speak on her behalfI called *** and with*** representing justfly*** and we spoke in a conference call.*** said the will refund my money within to daysThat the will take dollars from the $dollarsI said no is within hours and less than hours that I need to be refunded percentToday 10/18/I called Justfly customer service and spoke with *** about 3.10pm eastern time that am yet to get my refundShe said she has to speak with *** * *** the Justfly representative that *** already spoken to her on 10/6/that I bought the ticket,is more than days she sai
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** ***
Dear Revdex.com,
To keep the complaint records updated, enclosed I'm sending you my response to an email received from customer service department of the business I complained about
Kind regards,
*** * *** *** *** *** *** *** *** *** *** *** *** ***LinkedIn: ***
*** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hello,
Considering the fact that JustFly didn't resolve the problem they caused, trying to find my way back home at the lowest cost possible while handling this issue, and in order to be able to return to the US as soon as possible, I've contacted the airline (***) directly on Feb 13, 2018 and I rescheduled my returning flight paying another $penalty plus the fare difference
As you can verify on your recordings from Dec 12, and Dec 13, 2017, I originally postponed my returning flight due to unexpected medical reasons, now with all this situation I'm incurring in a lot more expenses in every step of the way, just because JustFly is unwilling to fix/resolve a simple mistake their agents made
Regards,
*** * *** *** *** *** *** *** *** *** *** *** *** *** *** ***
On February I ordered a flight reservation online at ***"The flight was advertised in large bold font as $In small inconspicuous font (that I did not notice) on the confirmation page, the price increased to $I didn't notice this until I had checked out and received a confirmation emailI contacted customer support at ***; the company representative initially wanted a $fee to cancel, but the cancellation fee was decreased to $after talking to a supervisorThe supervisor argued that I had agreed to the price on the confirmation pageI agreed over the telephone to the $cancellation fee only because that was the only way they would cancel the reservationI told the supervisor that I am contesting the cancellation feeThis bait and switch was clearly done deliberately, and was not an errorI selected the same flight a second time and the fee was again increased (in small inconspicuous type) on the confirmation pageThis was not due to
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
We booked the flight tickets for the whole family in Dec One of the family members has to cancel the ticket as there was a problem with travel documentsSo we called them to keep the credit so we can use them laterFor that they charged another $to keep the creditAfter my spouse got the Travel documents, we called to book the ticket using the credit we haveThey never take the call and keep us on hold for hrs still no luckSo we lost a total of $for the ticket and $for the change feeI know the ticket is non refundable but they need to let us use the credit when we need to book another ticketIf they can refund atleast the amount I paid, if they cannot book a ticket
I purchased an airline ticket to fly from Florida to NJ on Thanksgiving, however my father unexpectedly passed away week prior to my tripWhen I called Justfly, I basically got we are sorry for your loss, but your trip is non refundable and if you'd like to cancel this trip it will cost you $This response is reprehensible! My trip and my life were changed in a way that is unimaginable and the response that I received from the customer service department and their supervisors on Tuesday, November 23, was in essence, tough luck! In no way were they willing to help me in a situation that was completely out of my hands and that I obviously had no choice in the matterThe response and the way in which this was mishandled is utterly disgustingIn a moment of pain and grief this company explicitly told me and demonstrated that they were truly not sorry for my loss, because they thought it best to compound my pain by not helping me in a moment that was beyond human control
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
We purchased tickets through JustFly back in February before the latest terrorist attacks and the attempted coup in TurkeyThe state department has issued travel advisories for Turkey and our flight is from Jacksonville, FL to Bucharest, Romania through JFK and IstanbulOur concern is for our safety while traveling through Istanbul given the nature of the activities in Turkey and the targeting of AmericansWe would like to have the cancellation fee waived and our money refunded so that we may seek transportation to Bucharest on an airline that does not travel through TurkeyOur preference would be to take American Airlines through Charlotte, NC and London, England (Heathrow) for the same dates even if the ticket cost is higherWe are just seriously concerned for our safety and would feel much better about our trip if we could switch airlines and stopovers
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
After I had missed my flight I contacted just fly to tell him my situation the first customer representative was very nasty loud and and disrespectful to me then my call was interrupted The second time I cool the agent was very respectful and actually try to help me but the wait was entirely too long to get to the agent and my call was dropped once again The third time I called and I spoke with *** and he was talking to the ticket agent at the airlines and she refused to speak with him so he told me to call her stupid than he wanted to speak with her supervisor and then when the supervisor refused he wanted me to call her a stupid lady I had asked to speak with *** supervisor or manager he kept on insisting I did not need to speak with a supervisor we was going back-and-forth for at least minutes then he finally put me on hold for a supervisor it's two hours and minutes to speak with *** the supervisor and they was unable to resolve my issue they told me that the airline cam
I bought airticket for a friend *** *** *** with my debit card from justfly*** but Jfk from New York not from New Jersey I cancelled after I spoke with *** that it must be from New YorkI spoke with *** customer service representative for Justfly***She wanted to speak with *** *** for her authorization for me to speak on her behalfI called *** and with*** representing justfly*** and we spoke in a conference call.*** said the will refund my money within to daysThat the will take dollars from the $dollarsI said no is within hours and less than hours that I need to be refunded percentToday 10/18/I called Justfly customer service and spoke with *** about 3.10pm eastern time that am yet to get my refundShe said she has to speak with *** * *** the Justfly representative that *** already spoken to her on 10/6/that I bought the ticket,is more than days she sai
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
The company refuses to issue me a refundIt promised me a two-week wait to issue a check in the amount of my canceled reservation and I have now been having to call this business periodically for a month nowDO NOT BOOK WITH THEMWORST COMPANY I'VE EVER HAD TO DEAL WITH
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising