JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt