STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
After reviewing Justfly*** prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
Purchased two tickets (7/21-8/3) asked for an e-ticket (printable) which on their website says they can give you upon request (I asked times) and all they keep providing me is a printable confirmationI do not want to chance going to the airport with just a "receipt" which their printable confirmation is
Bought an airline ticket in Junegot my credit card bill, and it showed a service charge of $which did not show on my invoiceWhat's more, I was charged twice for the same ticket! Contacted my credit card company & it was resolved with justfly***I now get my credit card bill for July & there was a bill for $for justfly***I called them today and demanded an explanation for thatThey said that it will be refunded back to my credit cardBut they also told me that the plane ticket that I bought in June was cancelled! I never received an e-mail from the airline that this flight was cancelledI am still on hold as of right now with justfly***, because I am demanding an explanation why this booking was cancelled and why I was not notified!
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
After reviewing Justfly*** prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*