Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
To whom it may concern: My husband wanted to buy a round trip ticket to Europe(Miami Madrid)He saw an opportunity in Just Fly, because it seemed it was a good price , so he put all the information with the idea of buying the ticket but realized it was only one way so he didn't go through with the purchase..This was April a Friday, before midday we checked just in case in the Bk account and nothing was pending weekend nor FridayOn Monday we were about to buy and our card was declined we knew we had money when we check they had charged the ticketWe were calm because in their website it says FREE CANCELLATION doesn't specify whenWe called that same Monday April 18th and they said their was a cancelling fee of dollarsWe complained because 1) In their advertisement it said FREE CANCELLATION 2)Had no idea it had been charged 3)No email confirmation So we decided to fight it back with the bank,We had no luckYesterday May we decided to cancel the ticket even if we lost
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
To whom it may concern: My husband wanted to buy a round trip ticket to Europe(Miami Madrid)He saw an opportunity in Just Fly, because it seemed it was a good price , so he put all the information with the idea of buying the ticket but realized it was only one way so he didn't go through with the purchase..This was April a Friday, before midday we checked just in case in the Bk account and nothing was pending weekend nor FridayOn Monday we were about to buy and our card was declined we knew we had money when we check they had charged the ticketWe were calm because in their website it says FREE CANCELLATION doesn't specify whenWe called that same Monday April 18th and they said their was a cancelling fee of dollarsWe complained because 1) In their advertisement it said FREE CANCELLATION 2)Had no idea it had been charged 3)No email confirmation So we decided to fight it back with the bank,We had no luckYesterday May we decided to cancel the ticket even if we lost
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
I booked a ticket thru Jusfly*** from ORD to BOM via Turkish Airlines for $(non-refundable ticket) on 10/20/Return ticket from 01/28/- 02/05/JustFly booking reference ** *** Booking status on Justfly***: Booking confirmedNo need to reconfirm On 01/03/2017, I called to rescedule the trip to 01/26/- 02/05/I was charged $for the modification and allocated a new Airline PNR Booking Status on Justfly***: Booking confirmedNo need to reconfirm On 01/04/2017, I got a call from Justfly*** asking for my credit card details again, which I gave themBooking Status on Justfly***: Booking confirmedNo need to reconfirm(with new dates) On 01/05/2017, I checked Turkish airlines with my new Airline PNR, but the bookind status is cancelledJustfly*** Booking Status is still: Booking confirmedNo need to reconfirm(with new dates) I finally realize that they have lost my booking and the original ticket was lost as wellThey agreed to refund t