Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
If you had a Zero rating, that is what I would give JustFly I originally booked my flights for a European vacation on March 17th I finally had my confirmed itinerary on June 30th I began my trip on June 18th On May 15th I received an email that there was a problem with my return booking From that point on it was a nightmare I exchanged many emails with JustFly, had multiple phone calls where I was on hold for up to hours (with no resolve to the issue), promises from JustFly to resolve and get back to me within hours, never receiving a call back
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly***)However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then
I booked a flight using there web site and paid for insurance to be able to cancel my flightWhen I went to cancelThey wanted to charge me an additional $to cancel even though I paid two separate charges at time of booking to be able to cancel the flightOne charge was for $and a second charge for $When I told them I had paid these fees to be able to cancel my flightThe agent than said yes but on top of that I had to pay them another $This amount on top of not refunding me the original $they refused to refundThis web site is very fraudulent in the guarantees they offer insurance to cancel flightsWith no mention of additional charges to cancelI spoke to American Airlines regarding what they did and American said they booked my flight as two separate flights instead of as a round trip ticket so that they could not cancel and at least give me a Credit towards another flightThe agent said they actually booked this round trip ticket as two separ
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
Justfly*** (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly*** (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b*** frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
I initially bought a ticket for my oldest daughter to fly from Cleveland, Ohio to Orlando, Florida to visit me on spring break After discovering my youngest daughter had the same spring break time, we decided to cancel the flight Initially justfly notified us that the refund amount, after penalties (expected) would be refunded to the debit card used for the purchase We then got a separate notification that airline credit would be applied I recently tried to use this airline credit through their website The website would never load flights available to book using the credit as I let it try to load results for hours and I used several different computers and internet sources It is not available for you to search for flights the conventional way on their website and enter the information needed to use the credit So I proceeded to call customer service where I was put on hold for over hour and minutes They told me that I could only use the credit for the traveler that it was used for initially and that I had to use the same airline I was initially fine with that The lady found me a flight, said that I had to book me and my youngest daughter separately and that in addition to the $travel credit that I had, I would need to pay another $ So your telling me that one way for one person in coach is $dollar? On deltas website specifically the cost was not even $so how is justfly saying it’s over $450? I’ll never use that website again, they’re a scam and a fraud
On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p
I am very disappointed with their terms and conditions and the way they conduct their business; while booking tickets no where they had mentioned that ticket is non - refundableEven after receiving E ticket there was no information about tickets being non-refundableAlso, I had called to know information about CSA insurance and they had added the same without askingIt is better to book tickets from airline websites directly; in my case airline is charging $for rescheduling but Justfly is charging $as additional processing fees for no reasonThis is very unfair and fraud web siteKindly Avoid it
I called JustFly in August to let them know that my mother*** ***) and sister (*** ***) would not be able to fly with me due to illnessThe person I talked to encouraged me to cancel the tickets so that I would receive airline credit ($1,466.32) that would be good for another yearAt that time, I gave them my credit card and they charged $to itI asked for an email to be sent to me with information about the credit, but I did not receive it despite several requests by phoneI just called to rebook the flights for March and was informed that the credit expires in January and that I would have to pay $per ticket to rebook the flightsI feel like I have been scammedI would never have paid $to cancel the tickets if I knew that it would cost $to rebook the flightsI respectfully request that Just Fly refund me $
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called *** and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
Please do not use this agency to book tickets with, the use tactics like excessive hold times to discourage you from resolving issues, agents will lie to you about the service being provided and mislead you in attempts to charge more for others services not needed or delivered
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours
Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
If you had a Zero rating, that is what I would give JustFly I originally booked my flights for a European vacation on March 17th I finally had my confirmed itinerary on June 30th I began my trip on June 18th On May 15th I received an email that there was a problem with my return booking From that point on it was a nightmare I exchanged many emails with JustFly, had multiple phone calls where I was on hold for up to hours (with no resolve to the issue), promises from JustFly to resolve and get back to me within hours, never receiving a call back
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly***)However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then
I booked a flight using there web site and paid for insurance to be able to cancel my flightWhen I went to cancelThey wanted to charge me an additional $to cancel even though I paid two separate charges at time of booking to be able to cancel the flightOne charge was for $and a second charge for $When I told them I had paid these fees to be able to cancel my flightThe agent than said yes but on top of that I had to pay them another $This amount on top of not refunding me the original $they refused to refundThis web site is very fraudulent in the guarantees they offer insurance to cancel flightsWith no mention of additional charges to cancelI spoke to American Airlines regarding what they did and American said they booked my flight as two separate flights instead of as a round trip ticket so that they could not cancel and at least give me a Credit towards another flightThe agent said they actually booked this round trip ticket as two separ
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
Justfly*** (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly*** (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b*** frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
I initially bought a ticket for my oldest daughter to fly from Cleveland, Ohio to Orlando, Florida to visit me on spring break After discovering my youngest daughter had the same spring break time, we decided to cancel the flight Initially justfly notified us that the refund amount, after penalties (expected) would be refunded to the debit card used for the purchase We then got a separate notification that airline credit would be applied I recently tried to use this airline credit through their website The website would never load flights available to book using the credit as I let it try to load results for hours and I used several different computers and internet sources It is not available for you to search for flights the conventional way on their website and enter the information needed to use the credit So I proceeded to call customer service where I was put on hold for over hour and minutes They told me that I could only use the credit for the traveler that it was used for initially and that I had to use the same airline I was initially fine with that The lady found me a flight, said that I had to book me and my youngest daughter separately and that in addition to the $travel credit that I had, I would need to pay another $ So your telling me that one way for one person in coach is $dollar? On deltas website specifically the cost was not even $so how is justfly saying it’s over $450? I’ll never use that website again, they’re a scam and a fraud
On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p
I am very disappointed with their terms and conditions and the way they conduct their business; while booking tickets no where they had mentioned that ticket is non - refundableEven after receiving E ticket there was no information about tickets being non-refundableAlso, I had called to know information about CSA insurance and they had added the same without askingIt is better to book tickets from airline websites directly; in my case airline is charging $for rescheduling but Justfly is charging $as additional processing fees for no reasonThis is very unfair and fraud web siteKindly Avoid it
I called JustFly in August to let them know that my mother*** ***) and sister (*** ***) would not be able to fly with me due to illnessThe person I talked to encouraged me to cancel the tickets so that I would receive airline credit ($1,466.32) that would be good for another yearAt that time, I gave them my credit card and they charged $to itI asked for an email to be sent to me with information about the credit, but I did not receive it despite several requests by phoneI just called to rebook the flights for March and was informed that the credit expires in January and that I would have to pay $per ticket to rebook the flightsI feel like I have been scammedI would never have paid $to cancel the tickets if I knew that it would cost $to rebook the flightsI respectfully request that Just Fly refund me $
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called *** and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
Please do not use this agency to book tickets with, the use tactics like excessive hold times to discourage you from resolving issues, agents will lie to you about the service being provided and mislead you in attempts to charge more for others services not needed or delivered
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours