I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
I purchased two flights through JustFly.com (via Kayak.com) on NovThe flight was to Denpasar, Indonesia on Philippine Airlines, departing Decand returning JanThe total amount paid for the two tickets was $2,On Dec25, I received a phone call from Philippine Airlines letting me know that my flight was cancelled due to a hurricaneThe next available flight would not be for another daysMy travel was time sensitive, so I opted to cancel the flight through Philippine AirlinesI did and they told me that the refund would have to be handled by and processed through JustFlyI called JustFly right away and upon requesting a cancellation was told that I would be charged $($per passenger) to cancel by Philippine Airlines and an additional $($per person) from JustFlyI disputed the charge with the customer service agent and asked to speak to a manager but the agent refusedSince my only option was to incur the fee, I went ahead with the $loss
Last week I called justfly.*** to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of *** or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly.*** again due to their poor customer service
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
Re: booking ref No***, and BA booking ref*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
I purchased two flights through JustFly.com (via Kayak.com) on NovThe flight was to Denpasar, Indonesia on Philippine Airlines, departing Decand returning JanThe total amount paid for the two tickets was $2,On Dec25, I received a phone call from Philippine Airlines letting me know that my flight was cancelled due to a hurricaneThe next available flight would not be for another daysMy travel was time sensitive, so I opted to cancel the flight through Philippine AirlinesI did and they told me that the refund would have to be handled by and processed through JustFlyI called JustFly right away and upon requesting a cancellation was told that I would be charged $($per passenger) to cancel by Philippine Airlines and an additional $($per person) from JustFlyI disputed the charge with the customer service agent and asked to speak to a manager but the agent refusedSince my only option was to incur the fee, I went ahead with the $loss
Last week I called justfly.*** to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of *** or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly.*** again due to their poor customer service
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
Re: booking ref No***, and BA booking ref
*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right