Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
Holy crap! What a scam site! I spent HOURS trying to correct an unauthorized cancellation of a flight I spoke with multiple agents, none of whom had the same answers for my issues Apparently their computer system doesn't give the same answers to all of their agents Don't get sucked in by the apparently cheap airfares They are NOT worth the time and effort you will waste trying to deal with their screw-ups I will NEVER use this website again
They flat out lie on their posted terms and conditions, at least in terms of change fees Their T&Cs clearly state they charge $for an international flight, but the rep on the phone wanted over twice that amount, plus third party fees
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
I bought an airline ticket with preferences seat at a cost of each seat for additional comfortThey are charging me times and we are only passengerI called and wrote trying to get reimburse and just get a run around but no answersI just want them to reimburse to my credit card the overcharge
On July 12th of I purchase three flights to Raleigh-Durham North Carolina via the just fly website while I was on the phone with a just fly booking agentThe booking agent was trying to find a flight at a low rate for me, while I also looked for a flight on my tabletI found the flights and I made the booking agent aware of my purchaseShe remained on the phone with me as I completed the purchaseUpon completion of my purchase, I received a confirmation emailI then noticed that the dates were incorrect for travelWhich were August 21st through August 23rd The correct travel dates were July 21st through July 23rd At that moment I made the booking agent aware that the travel dates were incorrectI would not have been able to travel during the dates of August 21st to August 23rd, I was on vacation from August 17th to August 28th New Orleans and then on a cruiseShe informed me that she did not have the authority to change the datesShe said she will transfer me
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
Justfly*** advertises every itinerary as "the cheapest flight possible" but the reality is you can look up two different itineraries (actually the same itinerary, same flights, times, etc.) and they will charge you much more for oneWhen linking through Kayak I bought an itinerary and assumed it was the cheapest as their site said "congratulations, you got our cheapest price possible!" Only after booking did I realize that their website actually had a cheaper advertised price, assuming I had hours to re-book I went on my way as I had meetings that nightYet in the fine print they specify you only have hours to re-book, yet still you could find the two prices both advertised as "the cheapest price." While I hold myself at fault for failing to re-book within four hours, I hold them responsible for poor business tactics and believe their failure to advertise "the cheapest price" fairly led to the situation, rather than my ignorance of the hour window
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
I purchased airline tickets through Justfly*** on October 24th, at approximately 7PM (EST)The purchase was initiated on Kayak***, and noted a free cancel period, and for travel to begin on October 26th to Belgium to attend the funeral of a close friendTotal fare was $During the purchase transaction, no mention of non-refundability or cancellation fees were mentioned, or documentedFurther, both the purchase conformation and receipt lack any mention of either as wellDue to a sudden illness, my wife and I decided to cancel our trip on October 26th, at around 4AM (EST), well within our hour periodIn order to complete the online cancel, Justfly requires the customer to acknowledge a cancel fee (post purchase) or the trip cannot be cancelledI did so, but only under duress (and illness)We were charged a $cancel feel, and have a travel credit with them (which we will never be able to use, much less desire to do so at this point.) A subsequent call to the cust
On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
Holy crap! What a scam site! I spent HOURS trying to correct an unauthorized cancellation of a flight I spoke with multiple agents, none of whom had the same answers for my issues Apparently their computer system doesn't give the same answers to all of their agents Don't get sucked in by the apparently cheap airfares They are NOT worth the time and effort you will waste trying to deal with their screw-ups I will NEVER use this website again
They flat out lie on their posted terms and conditions, at least in terms of change fees Their T&Cs clearly state they charge $for an international flight, but the rep on the phone wanted over twice that amount, plus third party fees
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
I purchased round trip tickets from LA to ShanghaiI had two complaints1) Both trips were delayed, one was delayed hrs and one was hrsI called service rep to ask for assistance, no help was provided2) I was charged extra to select seats on the airplaneWhen we got on the plane, our seats were sold to someone else
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
I had the final leg of my flight itinerary change (a flight was moved to spoil a connection) I was trying to get a new last legAlthough the "call wait time is at least minutes", it took almost an hour and a halfWhen I finally reached someone, I was told the only option for my flight from Denver to Chicago was to fly from Chicago to HEATHROW (in London) then to DenverThere were no other optionsEventually I was told I could cancel the entire itinerary (which I could re-book, nearly the exact same for double the price) or take the Heathrow connectionInstead, I am going to take none of the above, miss the leg that I cannot make, and book a separate ticket, through a reasonable agencyJustFl*** is absolutely clueless
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
I bought an airline ticket with preferences seat at a cost of each seat for additional comfortThey are charging me times and we are only passengerI called and wrote trying to get reimburse and just get a run around but no answersI just want them to reimburse to my credit card the overcharge
On July 12th of I purchase three flights to Raleigh-Durham North Carolina via the just fly website while I was on the phone with a just fly booking agentThe booking agent was trying to find a flight at a low rate for me, while I also looked for a flight on my tabletI found the flights and I made the booking agent aware of my purchaseShe remained on the phone with me as I completed the purchaseUpon completion of my purchase, I received a confirmation emailI then noticed that the dates were incorrect for travelWhich were August 21st through August 23rd The correct travel dates were July 21st through July 23rd At that moment I made the booking agent aware that the travel dates were incorrectI would not have been able to travel during the dates of August 21st to August 23rd, I was on vacation from August 17th to August 28th New Orleans and then on a cruiseShe informed me that she did not have the authority to change the datesShe said she will transfer me
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for