I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I called the company on 01/30/and stated to them my husband and son were unable to make their flights due to my husband being under medical care from an injury at workI asked what should I do because the flight was the next day, the lady I spoke with then stated I needed to cancel the flightI then did what I was instructed to do as I spoke with the ladyOnce submitted I noticed a chargeThus I called this morning and was told they can’t refund my money because I canceledI told them that is what I was instructed to doThey said to bad! And to call American AirlinesDid that and American Airlines stayed they can’t do anything because it is through justfly***I sent via email the information from dr showing he could not go due to injury from workThey said nope still can’t do anything!
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly*** and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
I purchased international tickets per phone call to *** Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
We have been using justfly for long time and usually spend 1000+ dollars every yearRecently we could not use return flight Reference Number: *** due to the death of our family memberWe understand the flight was non refundable, but this type of cancellation is covered by our credit card benefits and they asked us to get a letter from justfly mentioning the monetary value of return flight that we were unable to travelMy husband has been following up with them for many many days and they have completely ignored our request nowWe are almost close to losing the benefits of card services as we might not be able to meet the deadline set by themThey also charged fee for seat reservation, but we did not get the seat we reserved, which is a SCAM!! We will file a dispute against them and file a report to *** *ffairsAvoid this site as much as you can!!
Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I was online at *** *** website buying a family vacationI was having a hard time registering on their siteSomehow it asked for my credit card information so I thought it was *** *** and I gave my payment informationIt turns out *** stole my payment for a ticket for one personI wasn't even trying to buy this productI believe I was fished or they used a virus to change my Web page to take my moneyI called them to complain and they never pickedBut they pick up right away if you say you want to book a reservationAnd there is no refunds
I booked a round trip plane trip on Turkish Airlines through JustFly*** with a return from EDI>IST>ATL on July 2-My first contact with JustFly*** customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
Booking a return plane ticket from MSN( Madison WI) to PHF (Newport News, VA) for the flight dates FEB through Fed with Justfly*** has been quite an ordeal this evening-starting close to midnight Jan ending Feb During my first attempt at booking a ticket, I got completely to the end of my billing info and the price was $more than what was listed (over and beyond the additional cost of flight insurance I has also chosen)I was about to hit the submit button when I caught the additional costI went back and started the process over again to see if the price of the ticket had increased in the short amount of time it took me to fill in my name address and billing infoIt had notThe price was listed as I had originally seen it and I started the process a second timeMy personal info was still listed on the page when I made this second attempt During this second attempt, I was about to hit the submit button when a window popped up saying the price of the ticket had no
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
I purchased a ticket for my sister using my credit cardI imputed all the right information using my sisters passport data pageJust fly sent me a ticket with my name and my sister date of birth and sexI contacted them to fix this problem but they refusedI was made to buy another ticket for a problem I did not cause
I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I called the company on 01/30/and stated to them my husband and son were unable to make their flights due to my husband being under medical care from an injury at workI asked what should I do because the flight was the next day, the lady I spoke with then stated I needed to cancel the flightI then did what I was instructed to do as I spoke with the ladyOnce submitted I noticed a chargeThus I called this morning and was told they can’t refund my money because I canceledI told them that is what I was instructed to doThey said to bad! And to call American AirlinesDid that and American Airlines stayed they can’t do anything because it is through justfly***I sent via email the information from dr showing he could not go due to injury from workThey said nope still can’t do anything!
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly*** and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
I purchased international tickets per phone call to *** Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
We have been using justfly for long time and usually spend 1000+ dollars every yearRecently we could not use return flight Reference Number: *** due to the death of our family memberWe understand the flight was non refundable, but this type of cancellation is covered by our credit card benefits and they asked us to get a letter from justfly mentioning the monetary value of return flight that we were unable to travelMy husband has been following up with them for many many days and they have completely ignored our request nowWe are almost close to losing the benefits of card services as we might not be able to meet the deadline set by themThey also charged fee for seat reservation, but we did not get the seat we reserved, which is a SCAM!! We will file a dispute against them and file a report to *** *ffairsAvoid this site as much as you can!!
Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I was online at *** *** website buying a family vacationI was having a hard time registering on their siteSomehow it asked for my credit card information so I thought it was *** *** and I gave my payment informationIt turns out *** stole my payment for a ticket for one personI wasn't even trying to buy this productI believe I was fished or they used a virus to change my Web page to take my moneyI called them to complain and they never pickedBut they pick up right away if you say you want to book a reservationAnd there is no refunds
I booked a round trip plane trip on Turkish Airlines through JustFly*** with a return from EDI>IST>ATL on July 2-My first contact with JustFly*** customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in IstanbulI was advised that my options were to (A) change flight times, but I had to stay with Turkish Airlines (which meant a long layover in Istanbul), or (B) get a partial refund and book myself a flight with another airlineThe agent did not know how much the refund would be, and asked for contact information so she could quote me a specific dollar value on the refundOn June 30, I received an email from JustFly stating that action was required and to call their customer service team about my reservationAt that time I was told that they could refund approximately $of the ticket price for the unuse
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
Booking a return plane ticket from MSN( Madison WI) to PHF (Newport News, VA) for the flight dates FEB through Fed with Justfly*** has been quite an ordeal this evening-starting close to midnight Jan ending Feb During my first attempt at booking a ticket, I got completely to the end of my billing info and the price was $more than what was listed (over and beyond the additional cost of flight insurance I has also chosen)I was about to hit the submit button when I caught the additional costI went back and started the process over again to see if the price of the ticket had increased in the short amount of time it took me to fill in my name address and billing infoIt had notThe price was listed as I had originally seen it and I started the process a second timeMy personal info was still listed on the page when I made this second attempt During this second attempt, I was about to hit the submit button when a window popped up saying the price of the ticket had no
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
I purchased a ticket for my sister using my credit cardI imputed all the right information using my sisters passport data pageJust fly sent me a ticket with my name and my sister date of birth and sexI contacted them to fix this problem but they refusedI was made to buy another ticket for a problem I did not cause