On 3/29/I made a flight purchase through Justfly.comThe trip was to be a one day business trip leaving June the 17th and returning June the 18thI made the purchase and all was wellI did not immediately check my confirmation email, as all of the details were outlined on my computer screen at the time of purchaseThis morning, 6/6/2017, I pulled up the email and noticed that the flight dates were not what I had booked, but instead the dates were June 18th-20thI immediately called and was told that I would need to pay fees to either cancel or rescheduleI refused to pay the fees, as this was NOT my errorIn addition to all other issues the fees that they proposed are over and beyond the airline fees to cancel/rescheduleI then began pulling up reviews for the vendor and found that there have been several people that have encountered the same problemI called back and asked to speak to a supervisor, and when I did they left me on hold for minutes and then hung up
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for
1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
I purchased two ticket from JustF* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
On 3/29/I made a flight purchase through Justfly.comThe trip was to be a one day business trip leaving June the 17th and returning June the 18thI made the purchase and all was wellI did not immediately check my confirmation email, as all of the details were outlined on my computer screen at the time of purchaseThis morning, 6/6/2017, I pulled up the email and noticed that the flight dates were not what I had booked, but instead the dates were June 18th-20thI immediately called and was told that I would need to pay fees to either cancel or rescheduleI refused to pay the fees, as this was NOT my errorIn addition to all other issues the fees that they proposed are over and beyond the airline fees to cancel/rescheduleI then began pulling up reviews for the vendor and found that there have been several people that have encountered the same problemI called back and asked to speak to a supervisor, and when I did they left me on hold for minutes and then hung up
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
I paid for round trip tickets from LAX to BOS in March, for flights on March 26, and return on March 27, I cancelled the trip a few days later, I called Justfly.com and confirmed that I have a credit in my account, but they would not give me a refundI was verbally assured that I can use this credit for future airline reservation under the same airlineI have year to use this creditToday I called them at the*** number, I was passed from customer service, to sales, to customer service, to customer support, total people, finally this last person I talked to, at the customer support team, her name is Mia, confirmed that I indeed have credit in the account, and she asked for the new flight I wanted to take, I provided the preferred flight for Feb 3rd from LAX to BOS, return on Feb 5thShe told me the 7:05AM Virgin America flight is not available, but the 9AM flight is, so I asked for the cost difference, she told me she could not pull up the costI asked for
1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
I purchased two ticket from JustF
* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
minutes after booking a flight for business travel I recognized that I could take an earlier flight backWhile booking my flight I had multiple options for earlier flights and all at the same rate I bookedI called customer service and explained that I wanted to shift my return flight to an earlier flight while keeping my original rateTheir customer service is definitely not USThey told me no problem and that what they would need to do is cancel my flight and place a new oneI re-stated that I only wanted to change my return flight and I didn't want my price to changeShe said that wouldn't be a problemShe cancelled my flight and transferred me to someone else who tells me my original flight is now only available for $more! This is about minutes after I just booked it and minutes after this company cancelled my booking!
In the end, I now have a 3+ hour layover on my first leg and am paying $more than I was minutes earlierThe guy tried to charge me $more!
Their customer service is not helpful and gave bad informationI asked for a manager, was promised a call back and am still waitingMy flight is on 4/I would like my original flight back and I would like $credited back to my credit card
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine