This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from *** while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
JustFly*** scheduled us on the wrong flightWe are supposed to leave Boston in the early am change planes in NJ and then land in Miami at just after noonThey put us on the wrong flight and now have us sitting in NJ for about hours and then landing in Miami after pmThis is NOT the flight I booked with them nor was it changed by the airlineJustFly just screwed up the reservation and refuses to fix itI want them to change the flight and get us to Miami by noon like I originally scheduled usI have already looked while I was on hold with JustFly and there are plenty of other seats on the flights that would have us in Miami at noonI have called a few times and they just read the current itinerary back to me and say OKNO, it's NOT okay
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
To whom it may concern: My husband wanted to buy a round trip ticket to Europe(Miami Madrid)He saw an opportunity in Just Fly, because it seemed it was a good price , so he put all the information with the idea of buying the ticket but realized it was only one way so he didn't go through with the purchase..This was April a Friday, before midday we checked just in case in the Bk account and nothing was pending weekend nor FridayOn Monday we were about to buy and our card was declined we knew we had money when we check they had charged the ticketWe were calm because in their website it says FREE CANCELLATION doesn't specify whenWe called that same Monday April 18th and they said their was a cancelling fee of dollarsWe complained because 1) In their advertisement it said FREE CANCELLATION 2)Had no idea it had been charged 3)No email confirmation So we decided to fight it back with the bank,We had no luckYesterday May we decided to cancel the ticket even if we lost
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from *** while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
On Nov 20, I booked on JUSTFLY website two round trip flights from DCA (Reagan airport) to MCO (Orlando Intl airport) departing Dec and returning Dec I received confirmation on JUSTFLY websiteFollowing day Nov 24, I went to print out my flights on JUSTFLY site and to my SHOCKING SURPRISE I saw that both booked flights dates have been changed to DEPART and RETURN on the same day Decinstead of departing on Dec and returning Dec as originally bookedI quickly contacted JUSTFLY was told I have booked both flights to depart and return on the same day for Dec 26! And, that they could easily CANCEL both flights and I can make a new reservation for departing on Dec and returning Dec Shocked and confused I reluctantly agreed and told that I will be charged $for each ticket and other fees associated with changing the flight and to wait hrs to rebook my flights againOn NovI went onto JUSTFLY website to re-book my flights again to depart on Dec and return on Dec This time after booking the two flights I remained online on JUSTFLY website and then checked for JUSTFLY confirmation emailWithin a minutes I received JUSTFLY confirmation email and opened it (while still logged into JUSTFLY's website) and to my SHOCK the JUSTFLY confirmation email had both my departing and returning flights on Dec AGAIN !!
With my newly booked confirmed flights on JUSTFLY online opened and receiving JUSTFLY's confirmation email received a minute later showing that the dates were changed in the later JUSTFLY email I knew that the flights were CHANGED by JUSTFLYI immediately called JUSTFLY and after almost hours (with JUSTFLY dropping the call and I having to call them again) waiting for their explanation as to how can they have my originally booked flights were CHANGED from departing Dec and returning Dec to both departing and returning ON THE SAME DAY AGAIN !!! I told JUSTFLY Customer Service that I had both my JUSTFLY confirmation with the right Departure/Returning dates online and also looking at JUSTFLY confirmation email just received showing that I have booked the flights depart/returning on the same day Dec !!! and even told them I can forward their email to them so that they can see what has happenedAfter additional minutes of discussion JUSTFLY indicated that they can see the differences from their side with my booked flight and their JUSTFLY confirmation email that had the both depart/return flights on the same dayTo add insult to injury, JUSTFLY said that they can re-send the email to show that my flights will depart on Dec and return on Dec instead of their previous one that showed depart/return dates on the same day Dec Absolute FRAUD caught in the act of manipulating and changing originally correct flights so that they tell the customer that they can cancel the booking for a $per ticket fee plus other cost and to rebook the flight againTHIS TIME I CAUGHT THEM IN THE ACT which responded by saying "we will escalate this to issue and request from their management for a refund however that they cannot ensure that they will provide a refund and this will take a few days to processNow, instead of paying approx $for tickets as originally booked I am paying approx $which includes all possible JUSTFLY's fee for having to rebook my flights due to JUSTFLY FRAUDULENTLY CHANGING DATES ON ORIGINALLY BOOKED FLIGHTS !!!!!!!!!!!!
JustFly*** scheduled us on the wrong flightWe are supposed to leave Boston in the early am change planes in NJ and then land in Miami at just after noonThey put us on the wrong flight and now have us sitting in NJ for about hours and then landing in Miami after pmThis is NOT the flight I booked with them nor was it changed by the airlineJustFly just screwed up the reservation and refuses to fix itI want them to change the flight and get us to Miami by noon like I originally scheduled usI have already looked while I was on hold with JustFly and there are plenty of other seats on the flights that would have us in Miami at noonI have called a few times and they just read the current itinerary back to me and say OKNO, it's NOT okay
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
My mother, son, and I were traveling to Ko Samui, Thailand on April 3rdOnce we were unable to depart due my mother's middle name not being on her passport we assumed to get our ticket purchase price back through our insurance we had purchasedJustfly*** was unable and unwilling to help us with the issue and refused to get another flight that day, the next, or everWe are now being told that our monies are not refundable and we face dollars in more fines, etcWe lost our housing accommodations in Thailand and the once in a lifetime wedding
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl*** did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl*** links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl*** advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl*** as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl*** website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl*** almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
To whom it may concern: My husband wanted to buy a round trip ticket to Europe(Miami Madrid)He saw an opportunity in Just Fly, because it seemed it was a good price , so he put all the information with the idea of buying the ticket but realized it was only one way so he didn't go through with the purchase..This was April a Friday, before midday we checked just in case in the Bk account and nothing was pending weekend nor FridayOn Monday we were about to buy and our card was declined we knew we had money when we check they had charged the ticketWe were calm because in their website it says FREE CANCELLATION doesn't specify whenWe called that same Monday April 18th and they said their was a cancelling fee of dollarsWe complained because 1) In their advertisement it said FREE CANCELLATION 2)Had no idea it had been charged 3)No email confirmation So we decided to fight it back with the bank,We had no luckYesterday May we decided to cancel the ticket even if we lost
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
I originally booked a flight through justfly*** at the quoted price they providedI later received an email stating that the price had changed at that I would be required to furnish the differenceI called several times, facing extremely long hold times, only to be told that there was nothing they could do for me and that I would have to pay their newly quoted priceThis complaint's purpose is to shed light on what I consider to be an extremely shady practice of roping in a customer with a low price, have them input credit card information, only to raise the price at a later time and withhold my ticket