I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
Re: booking ref No***, and BA booking ref*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
Purchased round-trip ticket from STL to SLCListed price on website was $(I have documented photo evidence)The company then billed my credit card $I emailed them immediately and received a response to call their customer service lineWhen I called the customer service line they stated that the price of the ticket went up and it is now listed as $on their websiteThey stated that if I wanted to cancel the ticket it would cost $I then asked to speak with the manager regarding the photo documented discrepancy and they stated that their manager was not currently answering callsComplaints will be filed with my bank account, the Revdex.com, and the CFPB
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
Re: booking ref No***, and BA booking ref
*, dates 15-September, 2017, ***, Premium Economy class, Prof Shlomo Noy.*** is an authorized BA agent and as such you are expected to treat customers honestly and fairlyJustfly sold me a Premium Economy ticket on 27th July and charged me $1,They have provided me with an E-Ticket that confirmed my travel details, including class of service purchased Doesn't an E-TKT reflect automatically what I bought? To my surprise, the airline carrier B.Ashow that I am booked in an economy class !! I have had numerous conversations with Justfly*** staff in the last two weeks including supervisors - but no solution was offered to me although they admit that I have a confirmed premium economy class ticket issued by them according to my reservationI expect to be travelling in Premium Economy, and this is the class that I was purchasingI will be happy to provide any further information required -having all documenta
WORST customer service and do not assist if anything goes wrong with your scheduled flightsUpon missing a flight to Paris, we were on hold for nearly hours trying to rebook and they still couldn't get us rebookedTheir response is always to contact the airlineTheir customer service seems lostAfter calling times over a period of weeks and sending multiple emails, I finally reached a supervisor, but I was told they would not be able to call me back with a resolution so I had to hold for another hourTheir only resolution: contact the airline directly, we can't do anything for you
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I purchased airline tickets through Justfly in August of this yearI was needing to make changes to the reservation and called twice to see what the best option was yo change the date or cancel the flight and rebookI was advise to cancel the flight because I would receive credit less $which was the cancellation feeI asked numerous times what it would end up costing me for canceling the flight I was advised I would have to pay the difference in the cost of the flight if there was a differenceWhole on the line I pulled up the justfly website and processed a new reservation to see what the difference I fare was before canceling and asked again the only amount I would have to pay was the difference and I was told yesI was told I had to wait 2r hours to rebook the flight which would be 6:central time for meI went o to the website as a new purchase and received a price of then I realized I couldn't access my travel credit so I logged in under the canceled fligh
I purchased a flight ticket with themHowever I need to cancel it within a few hoursAs I know US DOT has a hold policy, meaning I can cancel a flight ticket within hours and in a time frame of days before departureHowever, I was charged $for cancellation because it's against their company policy and I don't feel this is right
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
On Friday July 14, I booked a flight through *** that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline (***) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said *** told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge*** THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more*** then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
Purchased a round trip airline ticket from Justfly.com from Miami to ParisI have been subjected to a bait and trick scam, horrible and misleading customer service, lying and delay tactics by supervisorsSuspicious behavior regarding refundUpon coming back to Miami I was refused boarding on my flight due to a canceled reservation by justfly.comI was never notified of this cancelation and initially justfly.com's customer service was extremely aggressive and rude, refusing to accept blame and trying to re-direct blame towards the airline, effectively leaving me stranded in ParisAfter confirming the cancelation with the airline and providing proof, Justfly admitted fault in not notifying me of the canceled reservation, but used delay tactics of putting me on hold for upwards of hours on the customer support, layers scheme and saying that a new ticket could not be purchased in the next hours and I need to call back thendays go by on my wallet until I was promised that if I
Purchased round-trip ticket from STL to SLCListed price on website was $(I have documented photo evidence)The company then billed my credit card $I emailed them immediately and received a response to call their customer service lineWhen I called the customer service line they stated that the price of the ticket went up and it is now listed as $on their websiteThey stated that if I wanted to cancel the ticket it would cost $I then asked to speak with the manager regarding the photo documented discrepancy and they stated that their manager was not currently answering callsComplaints will be filed with my bank account, the Revdex.com, and the CFPB
hi I bought ticket memphis to toronto they carged me extra $i called them for refund and they refunded and told me I will get refund in 5-days I never get refund I keep calling them they say already issued the refund after days I still not received they told me to call my bank for enquirer bank told me they have no control on refund it come automatically I think they never made any refund they just scamming me
I accessed kayak*** to locate a multi-city flight reservation with my dates, this company offered the lowest fareI clicked on thembut when I received my confirmation and looked a couple days later the travel dates were incorrect, so I canceled and rebookedI wasn't offered a refund because I had passed the refund dateI was only offered a creditI paid a cancellation fee of $then had to pay an additional fee of $to rebook and use the creditWhen I received my confirmation again, I noticed that the travel days were incorrect againCalled and spoke to a supervisor, ***, who refused to provide with any type of refund even though I know the travel dates that I had originally booked before I cancelled and rebooked
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again