I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
They advertise a price that doesn’t exist Found a ticket for myself and daughter, when passenger info was plugged in, there was over a $discrepancyI spoke to a supervisor who had zero interest in speaking and couldn’t explain why I was seeing a price that didn’t exist
Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their st togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly*** at (***My first contact with them was at approximately 702pm with an agent who identified himself as ***?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
Purchased a ticket and had to cancel as my son found out he could not go to that university (long story)Justfly has a link for CSA travel insurance on the same page as ticket purchase, so I purchased CSA insurance at the cost of $per person and NOWHERE on the ticket or the Justfly Eticket did it say anything about cancellation fees of "$a person" or that the flight was "nonrefundable." The Justfly person just kept repeating " I understand" and that this was a "modification" that could be made (without customers' consent or knowledge)If I had known about $fees (more than the cost of the flight!!), I would not have made the reservation in the first placeI have been on hold for a total of minutes now as he said he is "waiting for his supervisor." OutrageousI thought there was such a thing as informed consent about fees and telling customers if something is nonrefundableI have looked over all my e-tickets and booking information and NOWHERE is anything about the tickets being nonrefundable, or a fee of $After a total of minutes of time on hold, I was informed by his supervisor that the fee for cancellation is $per personI have made many airline reservations in the past and both Justfly and CSA were very unclear about these penalties and limitationsWill NEVER be using Justfly againIn addition, the customer service (agent and supervisor) gave unclear and conflicting information, speaking in a condescending and arrogant tone, and even laughing at one point
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
I went on line and booked a flight to leave on June and to come back on June 29th, I tipple checked it, as I always do before bookingI printed it all out and gave the copy to my maintenance tech since he was the one that I booked it forA few hours later his wife brought to my attention that the booking was for June through July I thought that she was joking since I knew that was not what I booked it for, I pulled out the copy of the booking and sure enough it said June through July 27thI called Justfly to change the dates and they told me that the only way to correct it was to cancel it and re-book it and by the way I would have to pay a cancellation fee of I explained that I know what dates I booked and I did not book this date, they told me that the only way to fix it was to cancel and to pay the fee
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
They advertise a price that doesn’t exist Found a ticket for myself and daughter, when passenger info was plugged in, there was over a $discrepancyI spoke to a supervisor who had zero interest in speaking and couldn’t explain why I was seeing a price that didn’t exist
Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their s
t togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly*** at (***My first contact with them was at approximately 702pm with an agent who identified himself as ***?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
Purchased a ticket and had to cancel as my son found out he could not go to that university (long story)Justfly has a link for CSA travel insurance on the same page as ticket purchase, so I purchased CSA insurance at the cost of $per person and NOWHERE on the ticket or the Justfly Eticket did it say anything about cancellation fees of "$a person" or that the flight was "nonrefundable." The Justfly person just kept repeating " I understand" and that this was a "modification" that could be made (without customers' consent or knowledge)If I had known about $fees (more than the cost of the flight!!), I would not have made the reservation in the first placeI have been on hold for a total of minutes now as he said he is "waiting for his supervisor." OutrageousI thought there was such a thing as informed consent about fees and telling customers if something is nonrefundableI have looked over all my e-tickets and booking information and NOWHERE is anything about the tickets being nonrefundable, or a fee of $After a total of minutes of time on hold, I was informed by his supervisor that the fee for cancellation is $per personI have made many airline reservations in the past and both Justfly and CSA were very unclear about these penalties and limitationsWill NEVER be using Justfly againIn addition, the customer service (agent and supervisor) gave unclear and conflicting information, speaking in a condescending and arrogant tone, and even laughing at one point
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
I went on line and booked a flight to leave on June and to come back on June 29th, I tipple checked it, as I always do before bookingI printed it all out and gave the copy to my maintenance tech since he was the one that I booked it forA few hours later his wife brought to my attention that the booking was for June through July I thought that she was joking since I knew that was not what I booked it for, I pulled out the copy of the booking and sure enough it said June through July 27thI called Justfly to change the dates and they told me that the only way to correct it was to cancel it and re-book it and by the way I would have to pay a cancellation fee of I explained that I know what dates I booked and I did not book this date, they told me that the only way to fix it was to cancel and to pay the fee
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering