I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
I, Sherlly Boisrond bought two tickets from just fly one on September 2017, second one from October for me and my boyfriend we supposed to travel to Port-au-prince from New-York we wasn't able to travel cause family issue I personally called to cancel they made me payed one hundred and fifty dollars for both tickets they told me it's better to cancel than prosponed they will give me credit have been calling them when the time comes to travel they refused to used the credit they want me to buy a new ticket I would help please for them to give me my money back
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchased a ticket on the website Just Fly at *** as well as an extended policy at CSA which is listed on their website for $On the homepage, the airline stated that there is a no hassle cancellation within hoursI called back five times only to be left on hold for more than thirty minutes each timeI finally reached a representative after I pressed the telephone option to make a new reservation who transferred me to Customer ServiceI told the representative I wanted to cancel my flight, but she told me I could not because I made changes to the flightThe site does not specify that at allI was still within my twenty-foursAfter going back and forth with the Customer Service, she told me that part of my flight was eligible for a refundShe was willing to grant me a refund for $for the outbound flight within two to ten daysThe inbound flight was eligible for a flight credit of $only on AmericanI told her since I could not get my money b
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
I, Sherlly Boisrond bought two tickets from just fly one on September 2017, second one from October for me and my boyfriend we supposed to travel to Port-au-prince from New-York we wasn't able to travel cause family issue I personally called to cancel they made me payed one hundred and fifty dollars for both tickets they told me it's better to cancel than prosponed they will give me credit have been calling them when the time comes to travel they refused to used the credit they want me to buy a new ticket I would help please for them to give me my money back
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I had a death in the family and had to cancel my flightThis was September of It is now April and Justfly has not done anything to help refund the cost of the flightmy phone calls and emails go ignored or a simple response that they are working on itThis is after several calls with the airline directly which everything on their end seems to be resolved but since I purchased the actual ticket through justfly.com I have to wait for their responseI have a feeling they are pocketing the refund and ignoring me
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchased a ticket on the website Just Fly at *** as well as an extended policy at CSA which is listed on their website for $On the homepage, the airline stated that there is a no hassle cancellation within hoursI called back five times only to be left on hold for more than thirty minutes each timeI finally reached a representative after I pressed the telephone option to make a new reservation who transferred me to Customer ServiceI told the representative I wanted to cancel my flight, but she told me I could not because I made changes to the flightThe site does not specify that at allI was still within my twenty-foursAfter going back and forth with the Customer Service, she told me that part of my flight was eligible for a refundShe was willing to grant me a refund for $for the outbound flight within two to ten daysThe inbound flight was eligible for a flight credit of $only on AmericanI told her since I could not get my money b
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful