Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
Booked a flight with Justfly and it was confirmed They sent an email to say that there were changes I Needed to change back to the orig flight I paid for and they say it was my mistakeI booked one flight and they changed itThey will not take any responsibility to amend thisBut would charge me $to book a new flight thoughSpent hours talking to their reps getting no where They lie, its never their mistake Badcompany to deal with
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
Due to being extremely sick I missed my flight and the company is refusing to issue a refund for full or partial amount
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
Booked a flight with Justfly and it was confirmed They sent an email to say that there were changes I Needed to change back to the orig flight I paid for and they say it was my mistakeI booked one flight and they changed itThey will not take any responsibility to amend thisBut would charge me $to book a new flight thoughSpent hours talking to their reps getting no where They lie, its never their mistake Badcompany to deal with
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab