I rented a car through JustFly***, which created a contract with Green Motion, for the amount of Green Motion claimed they canceled the rental, but JustFly.com still charged me the unauthorized amountI called them, my children have called them, and my husband has called themOne of my sons requested for them to transfer his call to the USA and they refused to do soThey also allowed Green Motion to keep money that doesn't belong to them, especially after two calls, along with Green Motion promising that it cancelled the rental
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are ***Supervised *** *** insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
this was a nightmare to deal with I went to thailand and my flight was changed a few times including while overseas it was hard to get in touch and the first customer service people who pick up the phone only repeat things you say back to you without actually helping Also, they booked a weird ticket involving a bus in china between flights this bus was not at the airport, but miles away Nobody spoke english, I had no money and had to get the only (barely) english speaking woman for the airline to help me explain to the cab where to go It's a wonder I made my flight and got home!
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl*** had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl*** for any services at all
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
Most airlines allow refunds within 24-hours of a bookingMy flight was refundable for the full amount but JustFly*** which is the third-party charges $for facilitating the refundJustFly*** will refund your ticket transaction in full BUT then charge a secondary transaction for refundsSo they get to say flight refunds are paid in full while charging for them after the factIt's ridiculousJustFly*** is simply robbing people from their airline refund and covering it up like they are doing you a favor by negotiating the refund you were going to get anywayJustFly*** is crooked
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
I rented a car through JustFly***, which created a contract with Green Motion, for the amount of Green Motion claimed they canceled the rental, but JustFly.com still charged me the unauthorized amountI called them, my children have called them, and my husband has called themOne of my sons requested for them to transfer his call to the USA and they refused to do soThey also allowed Green Motion to keep money that doesn't belong to them, especially after two calls, along with Green Motion promising that it cancelled the rental
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are ***Supervised *** *** insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
this was a nightmare to deal with I went to thailand and my flight was changed a few times including while overseas it was hard to get in touch and the first customer service people who pick up the phone only repeat things you say back to you without actually helping Also, they booked a weird ticket involving a bus in china between flights this bus was not at the airport, but miles away Nobody spoke english, I had no money and had to get the only (barely) english speaking woman for the airline to help me explain to the cab where to go It's a wonder I made my flight and got home!
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl*** had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl*** for any services at all
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
Most airlines allow refunds within 24-hours of a bookingMy flight was refundable for the full amount but JustFly*** which is the third-party charges $for facilitating the refundJustFly*** will refund your ticket transaction in full BUT then charge a secondary transaction for refundsSo they get to say flight refunds are paid in full while charging for them after the factIt's ridiculousJustFly*** is simply robbing people from their airline refund and covering it up like they are doing you a favor by negotiating the refund you were going to get anywayJustFly*** is crooked
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money