Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
Purchased a ticket and had to cancel as my son found out he could not go to that university (long story)Justfly has a link for CSA travel insurance on the same page as ticket purchase, so I purchased CSA insurance at the cost of $per person and NOWHERE on the ticket or the Justfly Eticket did it say anything about cancellation fees of "$a person" or that the flight was "nonrefundable." The Justfly person just kept repeating " I understand" and that this was a "modification" that could be made (without customers' consent or knowledge)If I had known about $fees (more than the cost of the flight!!), I would not have made the reservation in the first placeI have been on hold for a total of minutes now as he said he is "waiting for his supervisor." OutrageousI thought there was such a thing as informed consent about fees and telling customers if something is nonrefundableI have looked over all my e-tickets and booking information and NOWHERE is anything about the tickets being nonrefundable, or a fee of $After a total of minutes of time on hold, I was informed by his supervisor that the fee for cancellation is $per personI have made many airline reservations in the past and both Justfly and CSA were very unclear about these penalties and limitationsWill NEVER be using Justfly againIn addition, the customer service (agent and supervisor) gave unclear and conflicting information, speaking in a condescending and arrogant tone, and even laughing at one point
On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name "***" now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
I tried to reuse a credit from an unused ticket that I had to cancel from beforeThe amount of the credit is to be used by August 22, Today I tried to reuse the creditI started calling at 8AM CST time and it is now 12AMCST and I finally spoke to a personI have made numerous phone calls and been on hold for over a total of hours today and when I did get to a person we got disconnected so I called back and asked to speak to a supervisorThis person informed me that the ticket cost of where I wanted to go would be an additional $dollars which is totally out of lineI had checked on line and the price was roughly give or takeI explained this to which I finally lost my patience and hung up to which they called back wanted to record the call so I said sure and said what part of I don't care what you have to say and went through all I had been through and the research I had done to rebook the ticket myself only to be told there is a $differenceHe said we
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
Customer service is repulsive - made many errors in my booking and refused to take responsibility giving no option but to cancel all my tickets which they then charged me a fee - this all within hrs of booking (of which spent on the phone making the original booking and trying to correct the problems they created)Prices are seductive but beware!
Maliciously Deceptive Fees in Website Booking Page The way Justfly's air travel booking web page is EXTREMELY deceptive and aims to sneak in seating fees onto your airfare and here's how it works: There is a section called "Would you like to select your seating preference?" The choices are "Whatever seat is available...", "Window seat..." , "Aisle Seat"If you choose ANY of the three buttons (which makes it seem awkward that you DON'T choose one so most people would probably choose "Whatever Seat is available"...), the section IMMEDIATELY CLOSES & HIDES ITSELF and tacks a $charge or MORE to your airfare that they HOPE you don't notice and simply finish bookingThey DO NOT state the fee when you select an option because the section automatically collapses and disappearsOnly if you re-open the section after you've selected it that you see it there at the bottom rightWhat's worse, is EVEN IF YOU NOTICE IT and go back to the section, re-expand it to try and do something ab
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
Purchased a ticket and had to cancel as my son found out he could not go to that university (long story)Justfly has a link for CSA travel insurance on the same page as ticket purchase, so I purchased CSA insurance at the cost of $per person and NOWHERE on the ticket or the Justfly Eticket did it say anything about cancellation fees of "$a person" or that the flight was "nonrefundable." The Justfly person just kept repeating " I understand" and that this was a "modification" that could be made (without customers' consent or knowledge)If I had known about $fees (more than the cost of the flight!!), I would not have made the reservation in the first placeI have been on hold for a total of minutes now as he said he is "waiting for his supervisor." OutrageousI thought there was such a thing as informed consent about fees and telling customers if something is nonrefundableI have looked over all my e-tickets and booking information and NOWHERE is anything about the tickets being nonrefundable, or a fee of $After a total of minutes of time on hold, I was informed by his supervisor that the fee for cancellation is $per personI have made many airline reservations in the past and both Justfly and CSA were very unclear about these penalties and limitationsWill NEVER be using Justfly againIn addition, the customer service (agent and supervisor) gave unclear and conflicting information, speaking in a condescending and arrogant tone, and even laughing at one point
On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name "***" now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
I tried to reuse a credit from an unused ticket that I had to cancel from beforeThe amount of the credit is to be used by August 22, Today I tried to reuse the creditI started calling at 8AM CST time and it is now 12AMCST and I finally spoke to a personI have made numerous phone calls and been on hold for over a total of hours today and when I did get to a person we got disconnected so I called back and asked to speak to a supervisorThis person informed me that the ticket cost of where I wanted to go would be an additional $dollars which is totally out of lineI had checked on line and the price was roughly give or takeI explained this to which I finally lost my patience and hung up to which they called back wanted to record the call so I said sure and said what part of I don't care what you have to say and went through all I had been through and the research I had done to rebook the ticket myself only to be told there is a $differenceHe said we
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you