My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
Spoke to a representative (supervisor) for Just Fly on Nov3, and Just Fly was suppose to refund us a check in the amount of $($plus $75.00)They said we would receive the check 3- weeksThis refund was for a rebooking during Hurricane MatthewThese fees should have been waived per all airlinesMy son (college student) had to be evacuated from Charleston few days earlier because of the hurricaneToday is December 28th, and we still have not received a refund check that we were promisedWe called again and was on hold for hr and minutes and they said they can't refund usThey lie they lie!!!!!!!!The last phone call on Novthe refund was approved per supervisorJustfly*** is a scamThey keep putting you on hold 3-minutesIt is the same scam everytime you callThey NEVER sent the check and they NEVER have a reference number when you call or anything is documentedYou have to tell them the information everytime you call back
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly*** less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly*** has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
On December 25th, I cancelled my flight to London from SeattleI paid $in order to be able to use my ticket at a later date within one year of cancellationI have tried to rebook using my credit but have had no successJustfly says there are no available flightsI have spent hours trying to use the credit but without availJustfly refuses to refund the $that is sitting there in creditThey say that the airline, Norwegian air, will not honor the return flight so they cannot rebook my flightI do not believe they had actual correspondence with Norwegian airSo far, I've paid them close to $for zero services
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
Spoke to a representative (supervisor) for Just Fly on Nov3, and Just Fly was suppose to refund us a check in the amount of $($plus $75.00)They said we would receive the check 3- weeksThis refund was for a rebooking during Hurricane MatthewThese fees should have been waived per all airlinesMy son (college student) had to be evacuated from Charleston few days earlier because of the hurricaneToday is December 28th, and we still have not received a refund check that we were promisedWe called again and was on hold for hr and minutes and they said they can't refund usThey lie they lie!!!!!!!!The last phone call on Novthe refund was approved per supervisorJustfly*** is a scamThey keep putting you on hold 3-minutesIt is the same scam everytime you callThey NEVER sent the check and they NEVER have a reference number when you call or anything is documentedYou have to tell them the information everytime you call back
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
I purchased a ticket from Waahington DC to Cali Colombia Dec on line, as soon as clicked to buy I realized I had bought it with wrong date so I inmeadetly called Just Fly to correct the dates but the agent told me that it was better to cancel and purchase I new oneFallowing the advice of agent I cancelled the wrong ticket and purchased a new oneI asked the agent about the refund for the cancelled ticket and he said it will take to days and I said I needed my money quicker so I can pay the new ticketI got via email a ticket with the dates I wanted and I used itI retuned Dec and I checked my credit card stamens and I noticed the two chargesI have called Jus Fly January 2, and more than one time a day to ask for my refundThey stated that I will not get it because I did not agreed to get the money back between to In the conversation I just said I wanted my money back quicker, they never said that they were not cancelling the ticket, on the other hand I did no
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
I am writing a review on JustFl*** simply because I am so dumbfounded by the way their customer service department handled a pretty simple situationMy issues with this website stem back to August when I first booked flights to Cololmbia and Peru Somehow, I was double charged for my flights, and after many phone calls and emails, I had to submit a dispute with my credit card in order to get the double charge refunded You would expect that a customer service rep would be able to check transactions and provide a refundThis was not the caseInstead, I kept getting pushed around with not much helpOver the weekend, I found out from a friend traveling with me that our flight which was set to leave on 10/(week) was canceled by Avianca AirlinesRight away, I called JustFl*** to see if they could rebook me somewhere else It took three phone calls before someone believed me that the flight was canceled Instead of investigating the issue, their reps kept instructing ME to call the airline and check on this issue JustFl*** was the merchant who charged me for booking fees as well as the flight, so I was not understanding why I should have been doing the workThe next day, I called back, and the rep instructed me that I could cancel and get reimbursed, but that it would take 6-weeks This seemed rather long, and any time I asked to see if they could get in touch with the airline to try and expedite this, they simply refused and gave me the run aroundThis is just BAD BUSINESS I was canceled on week prior to my flight, so why should I have to wait weeks to receive a refund? The rep on the phone let me know she would call the airline to see if they could get the refund approved quicker, and that she would call me back I never received a phone call, so hours later, I called back to check in on thingsOn the third day of calling their team, the rep who helped me refused to call the airline She refused to help me any further, and let me know that if I wanted my refund quicker, I would need to dispute it with my bank At that point, all I wanted was proof that they canceled my flightI never received a notification confirming that my reservation was canceled, and wanted to proof just in case my bank needed it This seems like pretty request! After she refused to help me obtain a confirmation email, I asked to speak with her supervisor The rep hung up on me, but luckily, her supervisor called me back about minutes later When I spoke to her supervisor, she also refused to provide me a confirmation email! She then told me that I would need to file a dispute, and that a confirmation email was not forthcoming From there, she immediately hung up the phone in the middle of my sentence My jaw dropped! This part of my experience with JustFl*** is what motivated me to write this reviewThis business is very questionable Their customer service team needs a lot of training that I hope they receive I would not recommend this website to anyone else I hope for their sake that they make some major improvements
In mid-June, I purchased tickets for a flight taking place in late December from Caracas, Venezuela to FtLauderdale, FL and back using JustFly***In early July I was made aware by the airline that this particular route had been cancelled effective Augand as such I would be required to request a refund from the booking agency for my December flightI called the company during the first week of July and to this date (11-7-2016) the issue has not been entirely resolvedI have spoken to rude customer service agents after waiting for over hrson hold, just to be told that the airline is responsible for issuing a refund code and that I need to call back in 3-business days once the code arrives to be processed a refundI have been on this cycle for a few months now each time having to wait between minutes -2hrs on hold just to get the same run around, and on occasion to be hung up on when they realize you want more information than the same line over and overFinally, I was able to get management at the airline to bypass the booking agency to refund the flight, however the booking agency continues to give me ambiguous information about the remaining taxes and fees that were charged by themOn my most recent interaction, I was told that they needed to truly confirm with the airline if the route had been cancelled (How do they not know by now if they were truly working on my claim all these months), then get a refund code from the airline (I don't know for what since the airline already refunded their portion), and then submit it to their online department for them to make a decision whether they will refund or not (mind you this is a service I'll never get since the route was cancelled)However, I need to follow up in days to see the decision, and if they grant the refund it can be anywhere from 6-weeks until the money is refundedJust add insult to injury, when I asked the agent to make a note detailing our conversation today so that I will no longer have to explain everything each time I call, I was thanked for calling wished a good day and hung up on, before asking if my issue had been resolved or if I needed any additional helpI have booked flights, and vacations with many online booking***panies and I have never experienced this level of i***petence, disrespect and outright rudenessI have since disputed the transaction with bank which has started an investigation, however I think it is important for buyers to beware that this company conducts their business in a shady manner and their customer service is horrendousHad I not been informed of the airlines changes via the airline when I called to select my seats, my father would be preparing for a trip in Decthat was never going to take place, and JustFly*** couldn't be bother to let us knowIt was not until after my 4th call to their system that they even issued a notification saying that some itinerary changes had occurred, and after the 6th call I was sent a follemail saying to disregard the previous alert, which makes no sense because my issue was still ongoing and the flight was still cancelledOverall, the experience with JustFly*** has been terrible and I discourage anyone from using this service until they improve their customer service department and learn how to notify customers of changes that can affect travel plans costing them hundreds of dollars
I bought a ticket and it's insurance option from Justfly***I put in the schedule that I needed and they somehow registered it incorrectly, immediately afterwards I called to see if it could be re-scheduledThey said no but because I had bought the insurance they can give me a refund and that I should just buy another ticket while that processesAfter I bought the second ticket they called me that they could not give me my money back, rather only receive it back in credit within my account but in the end they failed to even do that and registered the ticket as if it was usedI called multiple times trying attempting to get this figured out but in the end they just ended up taking both the ticket money and the insurance money
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***