On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
I wish I never discovered this websitewhen the fall semester started in september I was ecstatic to visit tokyo my dream since 5th gradeI now realize my dream is crushed because of just flyI made the first mess up of not buying the ticket directly from the airline, however the issue was that I forgot to add jr to my last name on the ticketso the customer support team over and over again puts me on hold for hours, saying to me their on the line with air china and are going to solve this for meevery time, it was sorry sir you have no option but to cancel- over letters? understandable, but the cancellation is the tricky partthey told me ill get back 500$ out of 780$ and now they are telling me the airline will take away 400$ so ill get back 300$ onlyand to top it off, I have to pay them 100$ to get the refundThey destroyed a college freshmans dreami want them shut down, as they do NOT know how to operate professionallyThey are thievesI asked for a supervisor and the lady that constantly told me to cancel , cutting me off over and over, she freaked out and told me theres no supervisor and no email, no name, number, nothingjust told me to call back in hoursLet this be a heads up for anyone reading thisIm going through it now and it sucksBut I keep my head up
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary
JustFly is one of the biggest scam businesses out thereAir fare can be difficult, but if you know where to look and when to buy, it generally turns out fineMy parents bought my fiance and I tickets to San Antonio to vacation as a giftHere we are a week out and my fiance just can't get off workAfter HOURS on the phone with JustFly and FOUR representatives later, I'm $poorer, and in the same place I would have bee had I just not shown up to our flightSo, rep one tells us that a cancellation fee is $per passenger and we are responsible for the price of the tickets we were cancelling as they are worth at that time...so we could be credited or owe the airlinesOur original flights were $totalThe new ones were $We had a lot of money to use towards a new flight it seemedA total credit of $Time to change flightsNot so simpleStill with rep one, I ask maybe three times if these tickets can be used to fly from Portland to Dallas instead of to San Antonio(We are going to Dallas now to visit family at a later date when we are both, assuredly, off)She says, very simply, yesJust wait hours for the cancellation to process and I can call back to change the destinationGood news it seemsFirst infraction is something that has happened to a lot of people with JustFlyThey double charged me for the cancellation fee$instead of $Second is that I notice under "Manage my booking" where I'm shown my new cancellation credit I can only apply said credit to a flight to San AntonioI immediately make a call, ask about the double charge, they apologize, and ensure me that they are processing a refundThis should take 2-business days(Still waiting for this)This second rep then assures me that, once I'm ready to make my purchase, I should call back and they can reroute the flight over the phone(Still hasn't been hours)Rep sheds some light on this suspicious situationI'm on and off hold for minutes and have accomplished nothing but been told the plane cannot, in fact, be rerouted from San Antonio to DallasIt has something to do with the policy of American Airlines, the outbound airline, apparentlyI ask to speak with managementThe supervisor is entirely unhelpful and like the rep before her, has me on and off hold for the next HOUR AND A HALFShe says she can indeed route us to Dallas and proceeds to bring up prices for an outbound flight through American Airlines and an inbound flight through Alaskan airlines--as, again, these must absolutely match what the cancelled tickets usedFinally, a grand total of $dollarsThat's with my applied credit of $For two passengers going to Dallas and back homeA domestic flight, keep in mindShe explains this is because there are nearly a $total of penalties amounting per passenger per airlineI immediately decline and insist that I could buy fresh tickets for $through Alaskan--a price I was tracking as we spokeSo, here I moved to ask for my cancellation fee backIt promised me a service that was only explained in pieces and omitted where convenientShe quite robotically repeated she could not refund a processed cancellation feeDead endSo I'm for a $refund that may or not come, given this business's crooked and manipulative practicesThe other $I disputed with my credit card carrierIf a merchant will not comply with a transaction refund you feel is warranted, and in this case, it very much seems to be, the proper forms are submitted and reviewedI hope that is the last step in cutting ties with this truly awful companyI implore any prospective flyer to avoid these people at all costs, absolutelyThey want no more than your money and will lie, omit, and simply be downright difficult to achieve that
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
I bought a RT ticket to Panama City 9/2/to visit family in December Unfortunately, I had to cancel the trip due to unexpected illness of my sister requiring critical care in Miami, Fl in late September I am a nurse, so I only have X amount of time I can be offI used my December days-off to care for my sister in Miami, so I cancelled my trip and explained whyI was informed by customer service that I would have to pay a cancellation fee of $which I did; the said I had one year to use my flight credit ($+ 150)I was not adviced that it had to be to the same destinationI called JustFly several times and was led to believe that I could use the credit within the year from time of purchaseI needed to fly to Tampa, Fl to visit my kids August for daysAfter keeping me on hold for over minutes, and having been told that "we are looking for flights for you", the customer rep comes back with "we are sorry, you cannot fly to Tampa...";we follow guidelin
JustFly*** refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl*** as well as other online sites, and the prices on justfl*** are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl*** had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
I wish I never discovered this websitewhen the fall semester started in september I was ecstatic to visit tokyo my dream since 5th gradeI now realize my dream is crushed because of just flyI made the first mess up of not buying the ticket directly from the airline, however the issue was that I forgot to add jr to my last name on the ticketso the customer support team over and over again puts me on hold for hours, saying to me their on the line with air china and are going to solve this for meevery time, it was sorry sir you have no option but to cancel- over letters? understandable, but the cancellation is the tricky partthey told me ill get back 500$ out of 780$ and now they are telling me the airline will take away 400$ so ill get back 300$ onlyand to top it off, I have to pay them 100$ to get the refundThey destroyed a college freshmans dreami want them shut down, as they do NOT know how to operate professionallyThey are thievesI asked for a supervisor and the lady that constantly told me to cancel , cutting me off over and over, she freaked out and told me theres no supervisor and no email, no name, number, nothingjust told me to call back in hoursLet this be a heads up for anyone reading thisIm going through it now and it sucksBut I keep my head up
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
I purchased an air ticket on justfly***At the airport I was told that my flight was canceled due to weather conditionsThe airline company told me that I should contact the agent (justfly***) for a full refundThe airline company told me that justfly*** should already have the flight cancellation information in their data baseHowever, Justfly*** agents claimed that they didn't know why I wasn't able to take the flightThey placed me repeatedly on hold for many hours each time I calledEach time they found an excuse to ask me to call another day, always pretending not knowing what happened with the flightOn my third call, I insisted to talk to a managerShe told me that she will send an email request to the airline about thisI should call in hours to find their responseWhen I called, after days, the agent told me that when I talked to his supervisor last time, I said that I missed the flight because I was late! Astonished by this outlandish lie, I asked for evide
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary
JustFly is one of the biggest scam businesses out thereAir fare can be difficult, but if you know where to look and when to buy, it generally turns out fineMy parents bought my fiance and I tickets to San Antonio to vacation as a giftHere we are a week out and my fiance just can't get off workAfter HOURS on the phone with JustFly and FOUR representatives later, I'm $poorer, and in the same place I would have bee had I just not shown up to our flightSo, rep one tells us that a cancellation fee is $per passenger and we are responsible for the price of the tickets we were cancelling as they are worth at that time...so we could be credited or owe the airlinesOur original flights were $totalThe new ones were $We had a lot of money to use towards a new flight it seemedA total credit of $Time to change flightsNot so simpleStill with rep one, I ask maybe three times if these tickets can be used to fly from Portland to Dallas instead of to San Antonio(We are going to Dallas now to visit family at a later date when we are both, assuredly, off)She says, very simply, yesJust wait hours for the cancellation to process and I can call back to change the destinationGood news it seemsFirst infraction is something that has happened to a lot of people with JustFlyThey double charged me for the cancellation fee$instead of $Second is that I notice under "Manage my booking" where I'm shown my new cancellation credit I can only apply said credit to a flight to San AntonioI immediately make a call, ask about the double charge, they apologize, and ensure me that they are processing a refundThis should take 2-business days(Still waiting for this)This second rep then assures me that, once I'm ready to make my purchase, I should call back and they can reroute the flight over the phone(Still hasn't been hours)Rep sheds some light on this suspicious situationI'm on and off hold for minutes and have accomplished nothing but been told the plane cannot, in fact, be rerouted from San Antonio to DallasIt has something to do with the policy of American Airlines, the outbound airline, apparentlyI ask to speak with managementThe supervisor is entirely unhelpful and like the rep before her, has me on and off hold for the next HOUR AND A HALFShe says she can indeed route us to Dallas and proceeds to bring up prices for an outbound flight through American Airlines and an inbound flight through Alaskan airlines--as, again, these must absolutely match what the cancelled tickets usedFinally, a grand total of $dollarsThat's with my applied credit of $For two passengers going to Dallas and back homeA domestic flight, keep in mindShe explains this is because there are nearly a $total of penalties amounting per passenger per airlineI immediately decline and insist that I could buy fresh tickets for $through Alaskan--a price I was tracking as we spokeSo, here I moved to ask for my cancellation fee backIt promised me a service that was only explained in pieces and omitted where convenientShe quite robotically repeated she could not refund a processed cancellation feeDead endSo I'm for a $refund that may or not come, given this business's crooked and manipulative practicesThe other $I disputed with my credit card carrierIf a merchant will not comply with a transaction refund you feel is warranted, and in this case, it very much seems to be, the proper forms are submitted and reviewedI hope that is the last step in cutting ties with this truly awful companyI implore any prospective flyer to avoid these people at all costs, absolutelyThey want no more than your money and will lie, omit, and simply be downright difficult to achieve that
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
I bought a RT ticket to Panama City 9/2/to visit family in December Unfortunately, I had to cancel the trip due to unexpected illness of my sister requiring critical care in Miami, Fl in late September I am a nurse, so I only have X amount of time I can be offI used my December days-off to care for my sister in Miami, so I cancelled my trip and explained whyI was informed by customer service that I would have to pay a cancellation fee of $which I did; the said I had one year to use my flight credit ($+ 150)I was not adviced that it had to be to the same destinationI called JustFly several times and was led to believe that I could use the credit within the year from time of purchaseI needed to fly to Tampa, Fl to visit my kids August for daysAfter keeping me on hold for over minutes, and having been told that "we are looking for flights for you", the customer rep comes back with "we are sorry, you cannot fly to Tampa...";we follow guidelin
JustFly*** refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request