I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchased a ticket on the website Just Fly at *** as well as an extended policy at CSA which is listed on their website for $On the homepage, the airline stated that there is a no hassle cancellation within hoursI called back five times only to be left on hold for more than thirty minutes each timeI finally reached a representative after I pressed the telephone option to make a new reservation who transferred me to Customer ServiceI told the representative I wanted to cancel my flight, but she told me I could not because I made changes to the flightThe site does not specify that at allI was still within my twenty-foursAfter going back and forth with the Customer Service, she told me that part of my flight was eligible for a refundShe was willing to grant me a refund for $for the outbound flight within two to ten daysThe inbound flight was eligible for a flight credit of $only on AmericanI told her since I could not get my money b
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly*** and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
This company has without question the worst customer service that I have ever experiencedI booked a flight through them that I had to reschedule and they made me go through hell and back in order to change my datesThey continuously told me that I could not look at their website for different flight dates/times because it was for "new customers only"Every date I asked them about resulted in the same answer of, "that date is not available"They constantly put me on hold for long periods of time, only to come back and give me the exact same answer as beforeThis company is a disaster and I will never do business with them ever again, and I will tell everyone I know the exact same thing
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
I purchased a flight ticket through justfly*** over the phoneWhile speaking with the customer service representative, I spelled out my name in detail, including say "b as in boy; b as in baby, etc." Upon receiving my confirmation email, I noticed that my named was misspelled with VI called the company immediately to make the changeThe customer service representative told me that the change would be made and that I would receive a confirmation email with the correction within hoursI did not receive said emailI called back three days later to inquire about the corrected spelling of my name and the confirmation emailI was told that I would have to pay an extra correction fee with the company and possibly with the airline because they claimed that I called after the hour time limit in order to make the correction, disregarding my first call within minutes of receiving the original confirmation emailI have been in contact with the company, but they continue insisting
I booked a flight with *** *** and Purchased the extended cancellation and when I tried to cancel my flight to change the dates it said I did not qualifyThen when I tried to change the dates they tried to charge me $and the original ticket was $So I called customer service and held on for Over 2hoursNever got an answer
I purchased a ticket on the website Just Fly at *** as well as an extended policy at CSA which is listed on their website for $On the homepage, the airline stated that there is a no hassle cancellation within hoursI called back five times only to be left on hold for more than thirty minutes each timeI finally reached a representative after I pressed the telephone option to make a new reservation who transferred me to Customer ServiceI told the representative I wanted to cancel my flight, but she told me I could not because I made changes to the flightThe site does not specify that at allI was still within my twenty-foursAfter going back and forth with the Customer Service, she told me that part of my flight was eligible for a refundShe was willing to grant me a refund for $for the outbound flight within two to ten daysThe inbound flight was eligible for a flight credit of $only on AmericanI told her since I could not get my money b
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly*** and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
This company has without question the worst customer service that I have ever experiencedI booked a flight through them that I had to reschedule and they made me go through hell and back in order to change my datesThey continuously told me that I could not look at their website for different flight dates/times because it was for "new customers only"Every date I asked them about resulted in the same answer of, "that date is not available"They constantly put me on hold for long periods of time, only to come back and give me the exact same answer as beforeThis company is a disaster and I will never do business with them ever again, and I will tell everyone I know the exact same thing
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
I bought tickets on Jun 7, for my family travelling from Seattle to Kathmandu with my Justfly (Booking: ***)My itinerary was: June - Seattle to Vancouver via Alaska Airlines Flight Airline confirmation *** 10:55am 11:amJune 29-- Vancouver to Guangzhou China Southern Airlines Flight Airline confirmation *** 1:10pm-5:pm June - Guangzhou to Kathmandu China Southern Airlines Flight Airline confirmation *** 7:pm to 10:pmMy return flight was the same route on July with arrival to Seattle on July At the time of boarding Alaska Airlines in Seattle on June 29, we were informed that China Southern Airlines delayed their flight from Vancouver, BC to Guangzhou which would lead to missing our flight from Guangzhou to KathmanduAnd since the travel agent ( Justfly***) did not transfer our booking to the next available flight from Guzhou to Kathmandu, Alaska Airlines did not allow us to board the flight from Seatt
On 9/25/I called Justfly and told the agent that we had a vehicle break in and that the passport along with other important documents/cash were stolen so I have to cancel and then file a claim with the insurance since we won't be able to replace the passport in daysThe flight is on 9/The agent made a mistake of refunding me the amount of the insurance which I quickly brought to his attentionHe said I won't be able to file anyway since the lost passport is not covered by the insuranceI told him that is up to the insurance to decide but I bought the insurance for events like thisI was put on hold for over an hour and then a manager told me that as a courtesy for holding he will reverse the charges for the cancellation fee by justfly and that Justfly will see about speaking with the insurance about the errorI called several times after this and no one was able to help meJustfly said they will investigate if the agent made an error but no one communicated with meWeek
on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money