I booked roundtrip flights on justfly***, which stated that all bookings have a 24-hour cancellation policy at no chargeWhen I cancelled my booking minutes later, I was immediately charged $"modification fee." I called the customer support line, but they told me that I would have had to purchase a $extended cancellation policy to spare me the $feeThis was in no way clear on their website--the way the policy is advertised is horribly misleading and clearly intended to cheat customers out of moneyI explained that a 24-hour free cancellation policy clearly conflicts with the "modification fee"--they didn't careThey kept referring to the website, and basically informed me that I was liable for the charges
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said *** NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
Canceled my flight and was told the cancellation was processedDid not receive a refund and when I called in to inquire I was told there was an extra fee I had to approve and they were unable to reach meOver the next months I called in over times and spent at least hours on the phone (mostly on hold) to try to get this resolvedI was eventually told it was resolved by their team in Montreal and they would call me directly, weeks later I received no callNow when I call in to Montreal directly they say the person that is handling my case is on break and I will need to call back laterThis company is entirely unethical and should not be used under any circumstances
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
I booked roundtrip flights on justfly***, which stated that all bookings have a 24-hour cancellation policy at no chargeWhen I cancelled my booking minutes later, I was immediately charged $"modification fee." I called the customer support line, but they told me that I would have had to purchase a $extended cancellation policy to spare me the $feeThis was in no way clear on their website--the way the policy is advertised is horribly misleading and clearly intended to cheat customers out of moneyI explained that a 24-hour free cancellation policy clearly conflicts with the "modification fee"--they didn't careThey kept referring to the website, and basically informed me that I was liable for the charges
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said *** NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more
THE SITE IS SCAMPRICES KEEP ON GOING UP AFTER A SELECTED LOW PRICEADVERTISING
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
Canceled my flight and was told the cancellation was processedDid not receive a refund and when I called in to inquire I was told there was an extra fee I had to approve and they were unable to reach meOver the next months I called in over times and spent at least hours on the phone (mostly on hold) to try to get this resolvedI was eventually told it was resolved by their team in Montreal and they would call me directly, weeks later I received no callNow when I call in to Montreal directly they say the person that is handling my case is on break and I will need to call back laterThis company is entirely unethical and should not be used under any circumstances
See description below
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund