I am very disappointed with their terms and conditions and the way they conduct their business; while booking tickets no where they had mentioned that ticket is non - refundableEven after receiving E ticket there was no information about tickets being non-refundableAlso, I had called to know information about CSA insurance and they had added the same without askingIt is better to book tickets from airline websites directly; in my case airline is charging $for rescheduling but Justfly is charging $as additional processing fees for no reasonThis is very unfair and fraud web siteKindly Avoid it
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
I purchased international tickets per phone call to *** Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
justfly*** doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
I am very disappointed with their terms and conditions and the way they conduct their business; while booking tickets no where they had mentioned that ticket is non - refundableEven after receiving E ticket there was no information about tickets being non-refundableAlso, I had called to know information about CSA insurance and they had added the same without askingIt is better to book tickets from airline websites directly; in my case airline is charging $for rescheduling but Justfly is charging $as additional processing fees for no reasonThis is very unfair and fraud web siteKindly Avoid it
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
Booked with JustFly*** on 3/RT from SLC to Albany,NY departing on 5/returning on 5/on UnitedArrive at SLC Int'l Airport only to find out that might my flight left on 5/to arrive at NY on 5/(12am)United cancelled my ticket, even if I were to get to NY via a one way flight, my return flight reservation was also cancelledJustFly*** had misled me during the sale of the ticket bating me with a low fare while giving me a departure date that I had no idea / intention that I was purchasingWhile fuming about the problem sitting in SLC airport I recreated the experiment on JustFly***Both times JustFly*** let you select one day and then give you results for the day priorOne instance JustFly*** even changed the return date tooI suspect JustFly*** has misled many consumers
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
I purchased international tickets per phone call to *** Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
justfly*** doesn't allow me to cancel my reservation within hours, I booked a flight and modified it within few hours and decided to cancel it , I called right away and been with them for a lot of hours no one was able to help me, theres nothing in there policy that says cancellation policy its not applicable once its modifiedthey are tossing me back and fort, according to american airlines just fly is in full control of ticket, and when I called justfly they said its american airlines that has that policy, please help I just need a full redfund, I dont mind paying the 75@ fee for cancellation,, please call me.please please please
I bought plane tickets from Justfly and I needed to change the date of the flightsOn the phone I spoke to a lady and asked which would be cheaper to cancel and rebook or to pay the change fee and change my flightsThe cancellation fee was $dollars a flightThe change fee was over $per flight so the lady suggested I cancel and rebook as the fee would only be $total as opposed to $totalLittle did I know I received a partial refund of per ticketEach flight was so I was charged $per ticket as well as they kept my credit card on file and charged me an extra $to cancelSo basically I paid $to cancel the ticketsI called to see if at least they could refund me the $cancellation fee they charged me which I never authorized in the first place, but they said noEven after speaking to a supervisorI am mostly mad at the lack of transparencyThe lady handling refund should have seen how much I was to be refundedAlso the $should have
Purchased round trip ticket to New Zealand on 6/20/17, airline initiated changes were made twice, once in August and once in OctoberThey are then claiming a voluntary change was made on November 4th by passenger, which is falseHe logged in to view itinerary, and noticed flights had changed, and accepted airline initiated changes, which I confirmed by Air New ZealandThey are now not honoring the purchased round trip ticket and stating I need to purchase a whole new ticket, at full price, forfeiting what I already paid
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with