By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
JustFly*** advertised on their website cheap business class ticket from New York to Dubai on Ukraine Int'l Airline (@ US$685/-) back in August I called their office to verify the deal and I was assured that these are genuine business class ticketsOn 7th August 2017, I purchased business class tickets for the cost of US$ 1,for travel on 12th January On 3rd January 2018, I received an email from the airline advising about change in outward flight timeI called JustFly for verification and they told me that my reservation is OK in Business Class and transit time at Kiev airport is enough to get my connectionI also called the airline for confirmation who told me that I am not booked in Business, but seats are confirmed in economySince 3rd January, I am daily calling JustFly to resolve the matter and to get me Business class seats with no resolution till dateThe original tickets issued were for business class but now they have changed it to economyI need a r
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
JustFly*** advertised on their website cheap business class ticket from New York to Dubai on Ukraine Int'l Airline (@ US$685/-) back in August I called their office to verify the deal and I was assured that these are genuine business class ticketsOn 7th August 2017, I purchased business class tickets for the cost of US$ 1,for travel on 12th January On 3rd January 2018, I received an email from the airline advising about change in outward flight timeI called JustFly for verification and they told me that my reservation is OK in Business Class and transit time at Kiev airport is enough to get my connectionI also called the airline for confirmation who told me that I am not booked in Business, but seats are confirmed in economySince 3rd January, I am daily calling JustFly to resolve the matter and to get me Business class seats with no resolution till dateThe original tickets issued were for business class but now they have changed it to economyI need a r
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Due to being extremely sick I missed my flight and the company is refusing to issue a refund for full or partial amount
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
I booked a flight on october 21st and I had to change my flight from October 31st to November 19th to stay and make funeral arrangements and I called on october to and finally got a rep and told them that I was calling from a rural area and didn't have access to internet and the line gets cut off and I dont know the number from my mothers houseI got cut off and called again and told please don't put me on hold and again on hold for mins hung up called again always got a different rep one that put me on hold and said, if we get cut off I will call you back and got a november 19th flight and put me on hold for the confirmation and send I will email you and please send the death cert and I told them I don't have access I dont have a computer got cut off and no call no email so I called again three days straight and then got hold of a rep on the date to departure she said, sorry you missed your flight we can't help you and you have to pay full price on a new flight out back to s
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
This is an unethical companyI tried to do a round trip flight from their fare alert--which had links a one way and round tripI mistakenly clicked on the one way and stopped the transaction before completing that tripI then hit the round trip on the fare alert, went through the steps, paid--only to find out it was a one way tripI immediately called the cancelNo problem with the airline within hours but this unethical company charged a $cancellation fee, the customer service rep kept telling me I was wrongAfter screaming, they bumped the fee to $which I will dispute with my credit cardDO NO DO BUSINESS WITH THIS POOR EXCUSE FOR A COMPANY
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
This company misleads customers regarding extended cancellation policies and travel protection insurance Customers wind up paying more in the long run on top of the original ticket price regardless of insurance etc
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
I was going to Israel last summer and booked my flight through JustflyDue to a family emergency I missed my flightI called justfly and for a few hundred they put me on a new flight later that weekThey sent me a new itinerary but the ticket number was the same as the missed flightI called the airline and they said I had not been ticketed and they couldn't do anything about it and that I would have to deal with the sellerAfter spending hours on the phone with justfly, they sent me an updated itineraryGuess what, it was still the same with the old ticket numberLiterally hours before my flight with my brother in law on the phone with them for hours, they finally ticketed me and I made my flight a few hours laterIf I would not have realized the wrong ticket number, I would have missed my flight at the airportA year later I buy another flight through justfly (stupid me)It's a round trip to MinneapolisThey send me only tickets for the return flight and not for the outgoing flightI call justfly and they send me in circles without getting anywhereI canceled the flight with their hour free cancellation policyI WILL NEVER USE THEM AGAINAnd from the reviews and complaints I've seen on them, I believe something real shady is going onSomething needs to be done about this company