Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
justfly*** changed my flight several months after purchaseThey said they emailed me, but I don't recall seeing itArrived at the airport and missed flightSpent hours on the phone with Justfly*** in an effort to resolveMost of this time was spent on holdAfter receiving a new confirmation email at midnight the following day, the reservation was no goodOn hold for several more hours and finally had to purchase a ticket to the east coast to secure the connection in order to get to IrelandWe lost a day of travel that was pre-booked and had the costs of the tickets for which we seek reimbursementTickets were purchased through American Airlines and cost $I already emailed them a long, detailed outline of all the calls we made and how it seemed like no one would help us, so we had no choice but to purchase the ticketsI have receipts
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
justfly*** changed my flight several months after purchaseThey said they emailed me, but I don't recall seeing itArrived at the airport and missed flightSpent hours on the phone with Justfly*** in an effort to resolveMost of this time was spent on holdAfter receiving a new confirmation email at midnight the following day, the reservation was no goodOn hold for several more hours and finally had to purchase a ticket to the east coast to secure the connection in order to get to IrelandWe lost a day of travel that was pre-booked and had the costs of the tickets for which we seek reimbursementTickets were purchased through American Airlines and cost $I already emailed them a long, detailed outline of all the calls we made and how it seemed like no one would help us, so we had no choice but to purchase the ticketsI have receipts
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t