We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
On Jann 16th,I booked a one way flight through this websiteI accidently selected two trip coverage policies one $an extended policy and the other $addtitional trip interuptionWithin minutes of booking, I contacted customer serivce,at that time the reporesentative advised me that I didn't need both and that the $could be cancelled however, the extended will allow me to cancel up until hours before the tripI asked him numerous times if I understood that correctly and he said no owrries this will protect you and its even better so he cancelled the $This past week my daughter sprain her knee and is now unable to praticipate in the performance that was scehduledI called justfly custoemr service today 2/8/to exercise the extended policy only to be told that it was only good for up to 24hrs from booking which it total opposite of what I was told on 1/I asked to speak to a Manager who proceeded to tell me her staff was fully trained and I was wrong and
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I purchased a thanksgiving day flight for two through JustFly*** in 08/22/Spirit Flight ***, 6:00AM - was cancelled without notification from Justfly***I found out the day before when I attempted to do the check in for the flightI contacted Justfly.com, and they told me that they were not responsible, they had nothing to do with the cancellation, and they would not refund the moneyJustfly*** wanted me to get a different connecting flight *** leaving Newark, NJ at 3:25PM, that would arrive in Florida at 11:00PM Thanksgiving dayI told them that I wanted a refund because the whole reason to travel as to spend thanksgiving dinner with my sonJustFly*** stated that there were no refunds or creditsI called Spirit to see if they could something and was told that they could not do anything, that the original flight was no longer available, and they could not do anything about me loosing my moneyI asked if Spirit could credit me the flight, and they said they could not do
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
On Jann 16th,I booked a one way flight through this websiteI accidently selected two trip coverage policies one $an extended policy and the other $addtitional trip interuptionWithin minutes of booking, I contacted customer serivce,at that time the reporesentative advised me that I didn't need both and that the $could be cancelled however, the extended will allow me to cancel up until hours before the tripI asked him numerous times if I understood that correctly and he said no owrries this will protect you and its even better so he cancelled the $This past week my daughter sprain her knee and is now unable to praticipate in the performance that was scehduledI called justfly custoemr service today 2/8/to exercise the extended policy only to be told that it was only good for up to 24hrs from booking which it total opposite of what I was told on 1/I asked to speak to a Manager who proceeded to tell me her staff was fully trained and I was wrong and
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I purchased a thanksgiving day flight for two through JustFly*** in 08/22/Spirit Flight ***, 6:00AM - was cancelled without notification from Justfly***I found out the day before when I attempted to do the check in for the flightI contacted Justfly.com, and they told me that they were not responsible, they had nothing to do with the cancellation, and they would not refund the moneyJustfly*** wanted me to get a different connecting flight *** leaving Newark, NJ at 3:25PM, that would arrive in Florida at 11:00PM Thanksgiving dayI told them that I wanted a refund because the whole reason to travel as to spend thanksgiving dinner with my sonJustFly*** stated that there were no refunds or creditsI called Spirit to see if they could something and was told that they could not do anything, that the original flight was no longer available, and they could not do anything about me loosing my moneyI asked if Spirit could credit me the flight, and they said they could not do
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam