customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I feel that I am being scammed - I booked RT flight but was charged for two! Just fly is not helping to resolve the issue and making me pay times for flight claiming that I have bought non-refundable flightsALSO the wait time to call is so long, making the hour timeline to call for correction extremely unreasonableAfter placing on hold for > 1hour at 1am, I decided to call following dayI was put on hold again for > minutes and had to end call as I have to go to workTheir business practice does not make any sense!
Here's the details: I used Justfly.*** to book for a trip from LAX to Cuzco aug 18-However, I received emails (at the exact same time - ) that I was booked 2x (first one correct, second one 17-which is from a computer glitch since I never booked that)It is a weird computer glitch; and there was no way that I could have input my information along with credit card information at the same time (8:50pm on 7/3) for different flights so 100% a computer problem! When I tried to call Just fly the the second time to correct for this (note, the first times I called I could not get through for 30min-hour), they told me it was a mistake on their end and will cancel and refund me on the second bookingHowever a week later, I did not see a change on my bank account nor a confirmation emailI called Just Fly again, now speaking to people on same dayThe call + on hold time of minutes = hours still without resolutionThey told me to contact ***, who then told me I need to talk to Justfly since they are the booking service and Avicanca only deal with flights that was booked from them directlyI want a refund for the service I will never use (aka the extra ticket the computer self-populated)It is impossible to get a reasonable response and I will never use Justfly again and advice anyone else from using their service
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com *** *** *** to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
I purchased flights from *** and realized I needed to go to a different airport insteadThe next day, I cancelled my original flights and I tried to use the website to reroute my flight but found that I could only purchase flights to and from the same airports I originally purchasedRealizing it was too much of a hassle I went to repurchase my original flightsThe flights prices had skyrocketed $each! When using my $that I had already paid and was returned in "points" the cost of all the flights were $more where as when I went to just purchase them outright, they were back down to the original priceIt became obvious that to use my original money I had already paid, it would cost me $more than the original price to go on the same flightsI then called the company to get my money back all together because it was unusable on their siteI was on the phone with them for over hours, and they hung up on me different timesThe customer service is abysmal and
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I recently booked U.Sdomestic tickets at a very good price through JustFly.comJustFly advertises full refund cancellation within hoursI needed to cancel one of the travelers and attempted this hours before the time limitI was unable to connect with them even though I tried every minutes only to hear a recording telling me to "try again later." Their call center was temporarily having difficulties (according to their website)I finally connected with them minutes before the hour deadlineThey told me I did not meet the hour deadline and therefore will be charged cancellation fee plus my cancelled ticket will not be refunded but only credited with limitations for yearSO, because their system was inoperative, I did not meet their deadline and don't get my refund plus I pay an extra feeThey advertise values of "integrity" but certainly do not stand by thisAdditionally, the supervisor told me I should have cancelled way before the hour timeframeBut hours is what they advertise!!! This is not that treats people respectfully and honestly
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf* Justf* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
We have been using justfly for long time and usually spend 1000+ dollars every yearRecently we could not use return flight Reference Number: *** due to the death of our family memberWe understand the flight was non refundable, but this type of cancellation is covered by our credit card benefits and they asked us to get a letter from justfly mentioning the monetary value of return flight that we were unable to travelMy husband has been following up with them for many many days and they have completely ignored our request nowWe are almost close to losing the benefits of card services as we might not be able to meet the deadline set by themThey also charged fee for seat reservation, but we did not get the seat we reserved, which is a SCAM!! We will file a dispute against them and file a report to *** *ffairsAvoid this site as much as you can!!
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I feel that I am being scammed - I booked RT flight but was charged for two! Just fly is not helping to resolve the issue and making me pay times for flight claiming that I have bought non-refundable flightsALSO the wait time to call is so long, making the hour timeline to call for correction extremely unreasonableAfter placing on hold for > 1hour at 1am, I decided to call following dayI was put on hold again for > minutes and had to end call as I have to go to workTheir business practice does not make any sense!
Here's the details: I used Justfly.*** to book for a trip from LAX to Cuzco aug 18-However, I received emails (at the exact same time - ) that I was booked 2x (first one correct, second one 17-which is from a computer glitch since I never booked that)It is a weird computer glitch; and there was no way that I could have input my information along with credit card information at the same time (8:50pm on 7/3) for different flights so 100% a computer problem! When I tried to call Just fly the the second time to correct for this (note, the first times I called I could not get through for 30min-hour), they told me it was a mistake on their end and will cancel and refund me on the second bookingHowever a week later, I did not see a change on my bank account nor a confirmation emailI called Just Fly again, now speaking to people on same dayThe call + on hold time of minutes = hours still without resolutionThey told me to contact ***, who then told me I need to talk to Justfly since they are the booking service and Avicanca only deal with flights that was booked from them directlyI want a refund for the service I will never use (aka the extra ticket the computer self-populated)It is impossible to get a reasonable response and I will never use Justfly again and advice anyone else from using their service
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com *** *** *** to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
I purchased flights from *** and realized I needed to go to a different airport insteadThe next day, I cancelled my original flights and I tried to use the website to reroute my flight but found that I could only purchase flights to and from the same airports I originally purchasedRealizing it was too much of a hassle I went to repurchase my original flightsThe flights prices had skyrocketed $each! When using my $that I had already paid and was returned in "points" the cost of all the flights were $more where as when I went to just purchase them outright, they were back down to the original priceIt became obvious that to use my original money I had already paid, it would cost me $more than the original price to go on the same flightsI then called the company to get my money back all together because it was unusable on their siteI was on the phone with them for over hours, and they hung up on me different timesThe customer service is abysmal and
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I recently booked U.Sdomestic tickets at a very good price through JustFly.comJustFly advertises full refund cancellation within hoursI needed to cancel one of the travelers and attempted this hours before the time limitI was unable to connect with them even though I tried every minutes only to hear a recording telling me to "try again later." Their call center was temporarily having difficulties (according to their website)I finally connected with them minutes before the hour deadlineThey told me I did not meet the hour deadline and therefore will be charged cancellation fee plus my cancelled ticket will not be refunded but only credited with limitations for yearSO, because their system was inoperative, I did not meet their deadline and don't get my refund plus I pay an extra feeThey advertise values of "integrity" but certainly do not stand by thisAdditionally, the supervisor told me I should have cancelled way before the hour timeframeBut hours is what they advertise!!! This is not that treats people respectfully and honestly
see attached
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf
* Justf
* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
We have been using justfly for long time and usually spend 1000+ dollars every yearRecently we could not use return flight Reference Number: *** due to the death of our family memberWe understand the flight was non refundable, but this type of cancellation is covered by our credit card benefits and they asked us to get a letter from justfly mentioning the monetary value of return flight that we were unable to travelMy husband has been following up with them for many many days and they have completely ignored our request nowWe are almost close to losing the benefits of card services as we might not be able to meet the deadline set by themThey also charged fee for seat reservation, but we did not get the seat we reserved, which is a SCAM!! We will file a dispute against them and file a report to *** *ffairsAvoid this site as much as you can!!
Worst customer service, excessive hold times up to two hours and unable to make any upgrades or purchase additional options