I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof!
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
I wanted to change a flight to have a new destination airport but the website didn't let meSo I cancelled the flight (they said I would get credit back with the airline, and justfly.com would charge a $cancellation fee)When I tried to book a new one, there was no way to transfer my credit so I called customer supportThey told me that Alaska Airlines has a $cancellation fee that I would have to pay that out of pocket, and then my existing credit would be applied toward the new ticket price(They double dip on cancellation fees?! -
whereas I could'be just changed my flight through Alaska and paid the the $and been done with it.) So anyway, I said okay, and I chose another flight that was available through justfly.com, and they told me a different price than what they listed for the same exact flightThey said that the price is different if I want to apply credit toward the flight - basically just made up a new price so that it worked out to be equivalent of me booking it without their "credit."
Booked a fight with JustFly.com on August 1, for December 14, 2017to PR for a weddingOn September 5, I called JustFly to cancel or receive credit for my flight because the wedding was no longer taking placeThe customer service representative put me on hold for min, after asking why, she did not seem to know either but just said she needed to "review"After minutes, she proceeded to tell me that I should "just take the loss on the flight" because it would be a $dollar cancellation fee plus tax and $processing feeMy flight was only $dollar so I would owe JustFly money if I canceled the flightI argued that I had called months in advance and would even consider taking a credit for the flight for a future fight, she dismissed me and said "it's best to take the loss of the flight"At that point, I asked to speak to a manager, was put on hold for another minutes and told to "take the loss" It's completely unethical, unprofessional, and completely dism
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper
I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof
!
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
After being charged $to cancel my flight, I was misinformed about my options when re-bookingI thought I could rebook from a different city with my credit but I was notAlso the flight options to re-book were hundreds of dollars more than what was being advertised on their site! They did absolutely nothing to help me and now I’m out $600!
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
I wanted to change a flight to have a new destination airport but the website didn't let meSo I cancelled the flight (they said I would get credit back with the airline, and justfly.com would charge a $cancellation fee)When I tried to book a new one, there was no way to transfer my credit so I called customer supportThey told me that Alaska Airlines has a $cancellation fee that I would have to pay that out of pocket, and then my existing credit would be applied toward the new ticket price(They double dip on cancellation fees?! -
whereas I could'be just changed my flight through Alaska and paid the the $and been done with it.) So anyway, I said okay, and I chose another flight that was available through justfly.com, and they told me a different price than what they listed for the same exact flightThey said that the price is different if I want to apply credit toward the flight - basically just made up a new price so that it worked out to be equivalent of me booking it without their "credit."
Booked a fight with JustFly.com on August 1, for December 14, 2017to PR for a weddingOn September 5, I called JustFly to cancel or receive credit for my flight because the wedding was no longer taking placeThe customer service representative put me on hold for min, after asking why, she did not seem to know either but just said she needed to "review"After minutes, she proceeded to tell me that I should "just take the loss on the flight" because it would be a $dollar cancellation fee plus tax and $processing feeMy flight was only $dollar so I would owe JustFly money if I canceled the flightI argued that I had called months in advance and would even consider taking a credit for the flight for a future fight, she dismissed me and said "it's best to take the loss of the flight"At that point, I asked to speak to a manager, was put on hold for another minutes and told to "take the loss" It's completely unethical, unprofessional, and completely dism
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper