HiI recently booked a flight to Greece with JustFlyAhead of my scheduled return flight, my flight was canceled by the airline (Turkish Airlines) due to geopolitical reasons (the coup in Turkey caused all flights out of Istanbul to the U.S.) to be canceledI was forced to purchase a new return ticket home last minuteOnce I was able to make it back home, I called JustFly to ask for reimbursement for the flight that was canceledThey told me that they would work with the airline to get me my refund and said they would contact me in a "couple" of daysAfter a few days without any contact, I called them again to get an updateIt was the same story - they told me that they would have to contact Turkish Airlines and get back to meThis happened four different timesAfter a month of no resolution, I once again called back and asked to speak to a manager about my situationHe said that they had no record of his support employees contacting Turkish Airlines - they clearly lied to me
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
I recently tried to book a flight for my wife with Justfly*** with a departure date of October 12th With many of the online booking sites I find you have to act quickly to get the quoted priceI booked the cheapest flight that popped upI scanned it quickly and everything seemed to make sense on the screen with an arrival date of October 13th at 5:amWhen I received the itinerary in my e-mail I quickly realized that the departure date was in fact Oct11th not the 12th as requested with a hour layover in the Toronto airportInitially I thought it was a hour wait and my wife would take a flight that would leave around in the morningIt was 1:the next day in the afternoonI called justfly almost immediately to explain the issue and when I provided the necessary details the agent on the phone thought the exact same thing as me that the wait was only a hours layoverThis wasn't the case and I indicated to him how if he can make that mistake it isn't unreasonable that t
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
THE PROBLEM IS I BOUGHT A ONE-WAY FLIGHT ON JUSTFLY*** THE DATE I INPUTED ON THE WEBSITE IS NOT THE DAY OF THE FLIGHT I NEEDEDTHE FLIGHT WAS FOR FEB AND I DID NOT SELECT FLEXIBLE DATES OR WHATNOTSO ON THE SITE WHEN YOU PUT IN A DATE THE OFFERINGS THAT COME UP ARE FOR DAYS NEAR ITIT IS DECEPTIVEWHAT HAPPENED WAS THE FLIGHT I BOUGHT WAS FOR THE WRONG DAYWHY WOULD THEY EVEN SHOW A DIFFERENT DAY? IT COST ME $EXTRA TO CHANGE THE FLIGHT WITH DELTAWHEN I COULD HAVE BOUGHT IT FOR THE ORIGINAL PRICE ON THE 15TH OF JAN WHEN I BOUGHT THE ORIGINAL TICKETNOW THE PRICE HAS GONE UP ON THE TICKETJUSTFLY*** I FIRMLY BELIEVE IS USING DECEPTIVE BUSINESS PRACTICESTHE REASON IS SO CUSTOMERS MAKE ERRORS IN BOOKING THEN HAVE TO PAY HIGH FEES TO CHANGE, CANCEL AND FIX THE PROBLEM
We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
On Jann 16th,I booked a one way flight through this websiteI accidently selected two trip coverage policies one $an extended policy and the other $addtitional trip interuptionWithin minutes of booking, I contacted customer serivce,at that time the reporesentative advised me that I didn't need both and that the $could be cancelled however, the extended will allow me to cancel up until hours before the tripI asked him numerous times if I understood that correctly and he said no owrries this will protect you and its even better so he cancelled the $This past week my daughter sprain her knee and is now unable to praticipate in the performance that was scehduledI called justfly custoemr service today 2/8/to exercise the extended policy only to be told that it was only good for up to 24hrs from booking which it total opposite of what I was told on 1/I asked to speak to a Manager who proceeded to tell me her staff was fully trained and I was wrong and
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
HiI recently booked a flight to Greece with JustFlyAhead of my scheduled return flight, my flight was canceled by the airline (Turkish Airlines) due to geopolitical reasons (the coup in Turkey caused all flights out of Istanbul to the U.S.) to be canceledI was forced to purchase a new return ticket home last minuteOnce I was able to make it back home, I called JustFly to ask for reimbursement for the flight that was canceledThey told me that they would work with the airline to get me my refund and said they would contact me in a "couple" of daysAfter a few days without any contact, I called them again to get an updateIt was the same story - they told me that they would have to contact Turkish Airlines and get back to meThis happened four different timesAfter a month of no resolution, I once again called back and asked to speak to a manager about my situationHe said that they had no record of his support employees contacting Turkish Airlines - they clearly lied to me
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
I recently tried to book a flight for my wife with Justfly*** with a departure date of October 12th With many of the online booking sites I find you have to act quickly to get the quoted priceI booked the cheapest flight that popped upI scanned it quickly and everything seemed to make sense on the screen with an arrival date of October 13th at 5:amWhen I received the itinerary in my e-mail I quickly realized that the departure date was in fact Oct11th not the 12th as requested with a hour layover in the Toronto airportInitially I thought it was a hour wait and my wife would take a flight that would leave around in the morningIt was 1:the next day in the afternoonI called justfly almost immediately to explain the issue and when I provided the necessary details the agent on the phone thought the exact same thing as me that the wait was only a hours layoverThis wasn't the case and I indicated to him how if he can make that mistake it isn't unreasonable that t
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
THE PROBLEM IS I BOUGHT A ONE-WAY FLIGHT ON JUSTFLY*** THE DATE I INPUTED ON THE WEBSITE IS NOT THE DAY OF THE FLIGHT I NEEDEDTHE FLIGHT WAS FOR FEB AND I DID NOT SELECT FLEXIBLE DATES OR WHATNOTSO ON THE SITE WHEN YOU PUT IN A DATE THE OFFERINGS THAT COME UP ARE FOR DAYS NEAR ITIT IS DECEPTIVEWHAT HAPPENED WAS THE FLIGHT I BOUGHT WAS FOR THE WRONG DAYWHY WOULD THEY EVEN SHOW A DIFFERENT DAY? IT COST ME $EXTRA TO CHANGE THE FLIGHT WITH DELTAWHEN I COULD HAVE BOUGHT IT FOR THE ORIGINAL PRICE ON THE 15TH OF JAN WHEN I BOUGHT THE ORIGINAL TICKETNOW THE PRICE HAS GONE UP ON THE TICKETJUSTFLY*** I FIRMLY BELIEVE IS USING DECEPTIVE BUSINESS PRACTICESTHE REASON IS SO CUSTOMERS MAKE ERRORS IN BOOKING THEN HAVE TO PAY HIGH FEES TO CHANGE, CANCEL AND FIX THE PROBLEM
We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
The agents speak bad English and confuse customerI did talk to supervisor but they do not care about customersOnly saying we can do this or that, that is itNo change or no refund can be involved, otherwise fee charged can purchase a new ticketBad services and sales driving business
On Oct 6th I booked a flight to Florida through Justfly***Reference ***My return flight was cancelled without any notificationI didn't find this out until the day I was to return to IndianapolisI was put on a flight that had a hour layover which would have made me late for company function I had to be atI had to pay $for a one way flight home for myself and my boyfriendI have made numerous calls to get a refund with no resolutionI have spoke to *** *** *** who told me she would go to upper management and get back to meShe has not called so I called and spoke to agent *** her # is ***She did some research and said that I was notified of both flight changes by emailI ask for proof of those emails that I didn't receive any notification by email or phoneBoth of which I confirmed they had my correct informationJaz said she would have to get with upper management and get back to meI have not heard anything else from JustflyI feel th
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I booked travel to Germany through justfly*** and the airline changed our schedulesWe are trying to switch the schedule to a schedule that fits our plansI called justfly*** multiple times to request that our schedule be changed to a different scheduleThey stated that they would have to reach out to there travel partners which is downtown travel agency based in Mew York, Fort Lauderdale and Los AngelesAir Berlin is stating that they will accept the changes however someone from downtown travel needs to call into Air Berlin to request the changesI've contacted all three companies and they are all giving me the run around
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
On Jann 16th,I booked a one way flight through this websiteI accidently selected two trip coverage policies one $an extended policy and the other $addtitional trip interuptionWithin minutes of booking, I contacted customer serivce,at that time the reporesentative advised me that I didn't need both and that the $could be cancelled however, the extended will allow me to cancel up until hours before the tripI asked him numerous times if I understood that correctly and he said no owrries this will protect you and its even better so he cancelled the $This past week my daughter sprain her knee and is now unable to praticipate in the performance that was scehduledI called justfly custoemr service today 2/8/to exercise the extended policy only to be told that it was only good for up to 24hrs from booking which it total opposite of what I was told on 1/I asked to speak to a Manager who proceeded to tell me her staff was fully trained and I was wrong and
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option