I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
Booked a flight with justf* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly*** at (***My first contact with them was at approximately 702pm with an agent who identified himself as ***?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
Terrible, dishonest and scheming! Stay away from their prices and Online ads! You have been warned! THIEVES!!!
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
Booked a flight with justf
* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly*** at (***My first contact with them was at approximately 702pm with an agent who identified himself as ***?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!