I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I purchased a thanksgiving day flight for two through JustFly*** in 08/22/Spirit Flight ***, 6:00AM - was cancelled without notification from Justfly***I found out the day before when I attempted to do the check in for the flightI contacted Justfly.com, and they told me that they were not responsible, they had nothing to do with the cancellation, and they would not refund the moneyJustfly*** wanted me to get a different connecting flight *** leaving Newark, NJ at 3:25PM, that would arrive in Florida at 11:00PM Thanksgiving dayI told them that I wanted a refund because the whole reason to travel as to spend thanksgiving dinner with my sonJustFly*** stated that there were no refunds or creditsI called Spirit to see if they could something and was told that they could not do anything, that the original flight was no longer available, and they could not do anything about me loosing my moneyI asked if Spirit could credit me the flight, and they said they could not do
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof!
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I purchased a thanksgiving day flight for two through JustFly*** in 08/22/Spirit Flight ***, 6:00AM - was cancelled without notification from Justfly***I found out the day before when I attempted to do the check in for the flightI contacted Justfly.com, and they told me that they were not responsible, they had nothing to do with the cancellation, and they would not refund the moneyJustfly*** wanted me to get a different connecting flight *** leaving Newark, NJ at 3:25PM, that would arrive in Florida at 11:00PM Thanksgiving dayI told them that I wanted a refund because the whole reason to travel as to spend thanksgiving dinner with my sonJustFly*** stated that there were no refunds or creditsI called Spirit to see if they could something and was told that they could not do anything, that the original flight was no longer available, and they could not do anything about me loosing my moneyI asked if Spirit could credit me the flight, and they said they could not do
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
1/11/We purchased four plane tickets supposable for March 10, After payment was made the confirmation showed the plane tickets for March 11, I immediately contacted United Airlines about the problem who then sent me to the booking agency justfly.comThe booking agency said they could not change the date and only refund a portion of the tickets charging $per ticket, $totalThe total was just over $Since then I have been in contact with the administrator of the airport who then directed me to the manager of United Airlines for the airport, who informed me the tickets I purchased had a hour free cancelation policyI have contacted booking agency and they will not refund any money now and are unwilling to work with us in any wayWe were told we would need to change our travel plans to accommodate the flightI have been lied to and have been sent back between the airline and booking agency so many times, so now I am reaching out for outside assistance
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I canceled a flight from London to Seattle with JustFly on 6/due to the death of a family member (grandmother)The flight was non-refundableI never received a confirmation email about the cancelation, which is required for my travel insurance company to consider a refundI called JustFly today and found out that they never officially canceled the flight and have no proof for meThey said that they would be able to send me an e-mail of proof ONLY if I provide my family grandmothers death certificate, birth certificate, along with my birth certificate as a proof of relationshipMy family has no way to obtain a copy of my grandmothers birth certificate at this point in time, so I'm not sure what to doI think that this is a terrible, unfair policy and I'm not sure how to navigate thisIt's going to be a lot of work to obtain this document, if its even possible, only to get an e-mail from them
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
I have dealt with this business twice, and it has not been a good experienceThis last time, I made a reservation for my sonAfter receiving confirmation I realized that my name had been autofilled into the passenger field, while everything else about him was correct -- i.e., it showed his gender, birthday, even kept HIS middle initial! I called to correct the first name, and they refused to allow this, claiming it was a transfer of ticketI pointed out that all the other info they had indicated a 19-year-old male, who was probably not given a clearly female name The only option, they said, was to cancel the reservation -- for which I was charged $-- and reserve againAfter arguing, I did cancel, but refused to open a second reservation with themThen I went on line, and found, in fact, a cheaper option on the same airlineSo much for the lowest price!! THEN I noticed there is a place on the customer service webpage where you can "change the name" -- would I have been charge
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
My name is*** ***, I have been in Columbia, MO with my family since I have a complaint against the company name * *** ) which is a website to make any reservations like hotels and flights in and out United StatesI booked from them five tickets round trip to my family (my wife, two boys and two girls) on FEB-5-through Turkish Airline to fly from Chicago international airport to Amman international airport on March-21-2016( attached below)Driving from Columbia to the Chicago airport and dropped my family off thereThey got their boarding pass and got in the plane, the plane took off on time and on the exact day of flightAt the beginning, everything was good and my family was very happy because they will see their family in Jordan who couldn’t see them for three yearsafter that, my son (the oldest one) started feeling tired because he was unable to withstand the difference in air pressure because he has shunt in his head as a result of the disease of hy
Really bad customer support and assistance at Justly*** At time of booking, I discovered after receiving our E Tickets that the Justly agent had misspelled my wife's name on her ticketAfter contacting them six times by phone and email about the problem, they wanted to charge $to correct their own errorAt first there was no acknowledgement at all, then they wanted a photo of her passport, then no response, Called them again and was told it had to be in .PDF, so sent it againOnce more, no response, so I called again and again and was finally told again that the mistake was mine and I must pay $to correct itThey appear to be in India and accent is very heavy, difficult to understandAfter getting nowhere with the agents, I spoke to a supervisor (***?) and still got no satisfaction and he rudely refused to allow me to speak with a manager stating repeatedly each time I asked that he had already given me the only available answer and again that the error for the misspelling was my fault and the manager was too busy to talk to meThey insult your intelligence there and refuse to assistBEWARE OF JUSTLY!!!
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof
!
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment