first : I booked the ticket number *** on 04/20/and I cancelled it the same date it cost me $until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) an air line employee asked my wife for avisa to inter amsterdam we have no information about that and also the booking office (justfly) did not inform us about this as aresult ,we missed the fly the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund the next day tickets (ticket my self ,my wife and child) were booked from my account ,its cost me $ including the hotel I therefor ask you for appropriate compensationthank you very much
On 9/20/2017, I purchased tickets from justfly*** from Boston to LisbonThe tickets were round trip and included a personal item, carry on and 1st bag free (as confirmed in writing in the confirmation I received from them)This August when I went to check in for my flight at the airport, I was told by the airline that my ticket was for a discounted ticket and didn’t include a first bag for freeII was left with no option but to pay $($per bag) to get my luggage to PortugalOn the way back, I was told the same thing by the airline and forced to pay additionalAfter talking with the airline, I was told to get in touch with justfly*** because they sold me the ticketsI did just that todayI spoke with a supervisor, Jadee, who said that they could not refund me anything because it is my responsibility to verify my tickets with the airlines and there was nothing else that could be doneSo, I turn to youI was clearly sold a product by justfly*** that they refuse to sta
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
I purchased a flight ticket from justfly.com, and would like to cancel my ticket within one hour due to schedule conflictThey charged $cancellation feeI called them and told them that the United States, U.SDepartment of Transportation regulations require that, as long as I booked a non-refundable ticket days ahead of your flight, I am entitled to hold my reservation and the fare and change or cancel your reservation within hours of booking, without paying a cancellation feeThey still charged me $
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
I have contacted the Revdex.com about this company already, a few weeks backI expressed all the problems I had with them company, one of the issues being the long hold times that we have to endure as customers while on the phone with this companyAlso calling and being put on hold, just to then be cut off of the callRecently I have been charged a lot of money from my phone provider for these long callsThis company constantly puts you on hold while they try to figure things out because they don't have the answersAlso I had to call back several times because I was told the wrong information and told my flight was changed and then informed it was notThe charges listed below are the fees I have incurred for all these calls I had to make and the hold timesI have my cell phone bill also, which proves itI want this company to reimburse me for these charges because I should not have to pay because the staff there do not know what they are doingSo many times I was left waiting because
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I booked one way trip from PBI(west palm beach) to PDX(Portland) through website JustFlyRight after I pressed my submit botton and finished my booking I realized on the itinary the date is completely wrongIt says that the flight is for January 27th instead of December I don't know how that happened because I know that I specifically entered for December I called agency's customer service right away and explained what happened and that that's not the date that I need, but they told me that they can't do anything about it and they'll have to charge me cancellation feeI told them that it's not fair that they'll charge me cancellation fee or change of date fee when I just booked it a minute ago, but they said that's their policy and they will have to charge me these fees if I need another dateI had to go to work so I didn't have time to go back and forth with them over the phone so I called three times after that the following Monday and still received no resolutionAt thi
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
To whom it concerns:
On March 24th, I decided to book a trip to AlaskaI searched online for cheap flights for me and my two kidsI found *** had the cheapest flights, so I tried to book the flightAfter entering all my information including my credit card, it told me the fare had increased by $I thought maybe the flight was filling up, and that’s what caused the fare to changeSo, I opened a new tab and performed another search on *** and got the same quoteI figured if I called them, they would get it all straightened out with the price originally quoted onlineThe lady I spoke to claimed she was having trouble getting my credit card to go throughShe acted like she was trying different things, and finally, she said she would call me back
About hours later, I still haven’t heard from her, so I called back and spoke to a different personThis lady tried to book the flight again and claimed to be having the same troubleShe tried several different options,
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
first : I booked the ticket number *** on 04/20/and I cancelled it the same date it cost me $until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) an air line employee asked my wife for avisa to inter amsterdam we have no information about that and also the booking office (justfly) did not inform us about this as aresult ,we missed the fly the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund the next day tickets (ticket my self ,my wife and child) were booked from my account ,its cost me $ including the hotel I therefor ask you for appropriate compensationthank you very much
On 9/20/2017, I purchased tickets from justfly*** from Boston to LisbonThe tickets were round trip and included a personal item, carry on and 1st bag free (as confirmed in writing in the confirmation I received from them)This August when I went to check in for my flight at the airport, I was told by the airline that my ticket was for a discounted ticket and didn’t include a first bag for freeII was left with no option but to pay $($per bag) to get my luggage to PortugalOn the way back, I was told the same thing by the airline and forced to pay additionalAfter talking with the airline, I was told to get in touch with justfly*** because they sold me the ticketsI did just that todayI spoke with a supervisor, Jadee, who said that they could not refund me anything because it is my responsibility to verify my tickets with the airlines and there was nothing else that could be doneSo, I turn to youI was clearly sold a product by justfly*** that they refuse to sta
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
I purchased a flight ticket from justfly.com, and would like to cancel my ticket within one hour due to schedule conflictThey charged $cancellation feeI called them and told them that the United States, U.SDepartment of Transportation regulations require that, as long as I booked a non-refundable ticket days ahead of your flight, I am entitled to hold my reservation and the fare and change or cancel your reservation within hours of booking, without paying a cancellation feeThey still charged me $
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
I have contacted the Revdex.com about this company already, a few weeks backI expressed all the problems I had with them company, one of the issues being the long hold times that we have to endure as customers while on the phone with this companyAlso calling and being put on hold, just to then be cut off of the callRecently I have been charged a lot of money from my phone provider for these long callsThis company constantly puts you on hold while they try to figure things out because they don't have the answersAlso I had to call back several times because I was told the wrong information and told my flight was changed and then informed it was notThe charges listed below are the fees I have incurred for all these calls I had to make and the hold timesI have my cell phone bill also, which proves itI want this company to reimburse me for these charges because I should not have to pay because the staff there do not know what they are doingSo many times I was left waiting because
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I booked one way trip from PBI(west palm beach) to PDX(Portland) through website JustFlyRight after I pressed my submit botton and finished my booking I realized on the itinary the date is completely wrongIt says that the flight is for January 27th instead of December I don't know how that happened because I know that I specifically entered for December I called agency's customer service right away and explained what happened and that that's not the date that I need, but they told me that they can't do anything about it and they'll have to charge me cancellation feeI told them that it's not fair that they'll charge me cancellation fee or change of date fee when I just booked it a minute ago, but they said that's their policy and they will have to charge me these fees if I need another dateI had to go to work so I didn't have time to go back and forth with them over the phone so I called three times after that the following Monday and still received no resolutionAt thi
Please don't buy Air Ticket with JustflyIf you cancel the ticket they will charge haft the price on ticket purchased
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
To whom it concerns:
On March 24th, I decided to book a trip to AlaskaI searched online for cheap flights for me and my two kidsI found *** had the cheapest flights, so I tried to book the flightAfter entering all my information including my credit card, it told me the fare had increased by $I thought maybe the flight was filling up, and that’s what caused the fare to changeSo, I opened a new tab and performed another search on *** and got the same quoteI figured if I called them, they would get it all straightened out with the price originally quoted onlineThe lady I spoke to claimed she was having trouble getting my credit card to go throughShe acted like she was trying different things, and finally, she said she would call me back
About hours later, I still haven’t heard from her, so I called back and spoke to a different personThis lady tried to book the flight again and claimed to be having the same troubleShe tried several different options,
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business