I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company ***) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking *** *** *** from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
We booked a trip with my and year old son from Miami to Kiev months in advance (about a hour flight) Immediately after booking, we received an email that welcomed us and said we could do everything onlineIncluded in that was that we should reserve our seats ASAPSo we did and confirmed them onlineThe night before our flight, found out through The airline directly that we didn’t have seats togetherAfter calling justfly, they said it’s not their fault and the airline did not process their requestThey should tell you to reserve seats if you aren’t ACTUALLY reserving seatsThey should also tell you if their request is rejected and also advise to do directly with the airlineIt’s rediculous
We did not receive an e-mail confirmation of the flightsFound our way in the web-site the day before flight tried to check-inLink to Frontier did not workHad to go to Frontier separately and found that the frontier is charging an additional $to the ticket price for carbag ($for checked bag)No airline I have ever been on charges for a single carry onI called the help line of just fly ***, the call center took my first statement put me on hold for minutes, then came back on the line, asked a single question, then put me back on hold for minutes, only to come back on line to tell me that they don't support baggage fee disputes and to call the airlineI told them that I booked with them, they are supposed to disclose thisThey put me on hold for another minutes only to tell me again to please hold another minutesI asked to speak to a supervisor and they've put me on hold only to sporadically tell me that the supervisor is busy and that I should c
Justfly*** (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly*** (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b*** frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
This is Joyjit ***, Located at Austin, TexasHereby I’d like to share my annoying experience I faced with Justfly*** while purchasing ticket of USA to India Round tripOn 9/16/2017, I purchased travel tickets from justfly for roundtrip from Austin to Kolkata, India through British airwaysThe journey date was 12/17/and the return date was 01/14/For both the trips, one of the flights has transit at Heathrow AirportI was aware that for some certain conditions travelers need transit visa as per UK GovtlawSo I had asked Customer Associate who was selling the ticket to me on thisShe had confirmed me that, for my case, since the layover period at Heathrow are and hours for both the trips, I don’t need transit visaShe sent some links to justify her points and I agree on thatOn 12/10/I was checking the transit visa criteria at*** *** *** *** *** and found that for my case I need a transit visaI should have done my own homework
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking:***
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company ***) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking *** *** *** from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
We booked a trip with my and year old son from Miami to Kiev months in advance (about a hour flight) Immediately after booking, we received an email that welcomed us and said we could do everything onlineIncluded in that was that we should reserve our seats ASAPSo we did and confirmed them onlineThe night before our flight, found out through The airline directly that we didn’t have seats togetherAfter calling justfly, they said it’s not their fault and the airline did not process their requestThey should tell you to reserve seats if you aren’t ACTUALLY reserving seatsThey should also tell you if their request is rejected and also advise to do directly with the airlineIt’s rediculous
We did not receive an e-mail confirmation of the flightsFound our way in the web-site the day before flight tried to check-inLink to Frontier did not workHad to go to Frontier separately and found that the frontier is charging an additional $to the ticket price for carbag ($for checked bag)No airline I have ever been on charges for a single carry onI called the help line of just fly ***, the call center took my first statement put me on hold for minutes, then came back on the line, asked a single question, then put me back on hold for minutes, only to come back on line to tell me that they don't support baggage fee disputes and to call the airlineI told them that I booked with them, they are supposed to disclose thisThey put me on hold for another minutes only to tell me again to please hold another minutesI asked to speak to a supervisor and they've put me on hold only to sporadically tell me that the supervisor is busy and that I should c
Justfly*** (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly*** (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b*** frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
This is Joyjit ***, Located at Austin, TexasHereby I’d like to share my annoying experience I faced with Justfly*** while purchasing ticket of USA to India Round tripOn 9/16/2017, I purchased travel tickets from justfly for roundtrip from Austin to Kolkata, India through British airwaysThe journey date was 12/17/and the return date was 01/14/For both the trips, one of the flights has transit at Heathrow AirportI was aware that for some certain conditions travelers need transit visa as per UK GovtlawSo I had asked Customer Associate who was selling the ticket to me on thisShe had confirmed me that, for my case, since the layover period at Heathrow are and hours for both the trips, I don’t need transit visaShe sent some links to justify her points and I agree on thatOn 12/10/I was checking the transit visa criteria at*** *** *** *** *** and found that for my case I need a transit visaI should have done my own homework
I changed a flight at the direction of Emirates Airlines due to a posted weather advisoryEmirates Airlines did not collect a fee for this change, however Justfly.com charged me $and claimed that the Airline collected the fundsI had a conference call with Justfly WITH a member of Emirates on the phone who told me that they should refund my funds because Emirates did not charge it and did not collect itI have been getting the runaround for weeks nowThe airline allows changes due to weatherThis was an official weather advisory and Justfly took advantage of this to charge me a fee that the airlines DID NOT CHARGEI would like a refundJustfly Booking:***