I purchased two airline tickets with justfly.comNo, I did not buy the insurance which is not a big deal, and not the issueA few days after later I had to cancel my flight for personal reasonsI went through the cancellation process online and it distinctly said I would be charged $to cancel the flights and receive a credit voucher (good for a year) for the price of the cancelled tickets(There was nothing else in writing pertaining to the cancellation of the tickets on their site) When I found the time (one hour later) to once again utilize their website and make new reservations, with the credit voucher the company gave it me, I noticed the cost of the tickets had doubledI restarted the process with the voucher four different times and came up with the same resultIt wasn't until I started from the beginning without the voucher did I notice the ticket prices were the same as when I started two weeks priorWhen I called customer service to inquire why the prices of the ti
BEFORE IT WAS TIME TO GO ON MY TRIP I GOT AN INFECTION SO I HAD TO CANCEL MY SURGERY DATE AND CANCEL MY TRAVEL DATES TO A NEW ONE BUT NOW JUST FLY IS STATING I CANT AND THAT THEY WOULD CHARGE ME MORE THAN I PAID FOR THE FLIGHT TO JUST CHANGE THE DATES THIS IS CRAZY AND VERY UN PROFESSIONAL I DID'NT ASK FOR MONEY BACK ONLY A CHANGE IN DATES IT'S JUST CRAZY HOW COMPANIES CAN JUST TAKE YOUR MONEY WITH NO PROBLEM
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
This concerns a flight I booked on justfly*** I triple checked all the information before I submitted it, and when it was submitted and I looked it over, there was a misspelling in my last name and a messup on my wifes name informationI called 2x to talk to them about this, and they refused to change the information, but told me that I needed to cancel the flight, which I didThis was an international flight, and even letter mistake will stop a person from being able to board the planeCancelling the flight was bad enough, but they are charging me $dollars to do soTheir usual charge is $I was a repeat customer, and told them so, but I don't believe I should be charge ANYTHING for a clerical error which I believe was on their endThat being the case, I would like my $dollars backThis is no way to treat repeat customers, and if for some ridiculous reason I can't get it back I will not book another flight with this company...EVERI want to do business with them beca
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
I purchased two airline tickets with justfly.comNo, I did not buy the insurance which is not a big deal, and not the issueA few days after later I had to cancel my flight for personal reasonsI went through the cancellation process online and it distinctly said I would be charged $to cancel the flights and receive a credit voucher (good for a year) for the price of the cancelled tickets(There was nothing else in writing pertaining to the cancellation of the tickets on their site) When I found the time (one hour later) to once again utilize their website and make new reservations, with the credit voucher the company gave it me, I noticed the cost of the tickets had doubledI restarted the process with the voucher four different times and came up with the same resultIt wasn't until I started from the beginning without the voucher did I notice the ticket prices were the same as when I started two weeks priorWhen I called customer service to inquire why the prices of the ti
BEFORE IT WAS TIME TO GO ON MY TRIP I GOT AN INFECTION SO I HAD TO CANCEL MY SURGERY DATE AND CANCEL MY TRAVEL DATES TO A NEW ONE BUT NOW JUST FLY IS STATING I CANT AND THAT THEY WOULD CHARGE ME MORE THAN I PAID FOR THE FLIGHT TO JUST CHANGE THE DATES THIS IS CRAZY AND VERY UN PROFESSIONAL I DID'NT ASK FOR MONEY BACK ONLY A CHANGE IN DATES IT'S JUST CRAZY HOW COMPANIES CAN JUST TAKE YOUR MONEY WITH NO PROBLEM
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
I bought plane tickets from Justfly.com on Saturday 6/03/The total was supposed to be $I was charged $alreadyToday Monday 6/05/I looked at my bank statement and found out that I was charged an additional $on top of the $I called Justfly.com to dispute the amount and ask for my reservation to be canceled so I can go through a company that I trustThey refused to refund my money and told me to send them a statement showing that I was charged the extra $They said that because it is over hours since I bought the tickets that I cannot get a refundAfter demanding that this situation be taken care of right now they had a supervisor talk to meHe (***) said that I need to call my bank to get the charge taken offI told him that I need the back that they took without my authorizationHe said it was a pre-authorization feeIf they are going to charge a fee-they need to inform customers so they can prepare for the extra hundreds of
I wanted to make sure that something was written about the atrocious business practices of JustFly.com
They sold me a different ticket class than they had advertised, issued me a receipt for, and printed upon the confirmations they emailed me
This was not discovered by me until I was at the airport in another country and the airline was surcharging me additional fees for my travel and telling me that the ticket class on my JustFly.com agenda was incorrect and that I had to pay the fees to continue with my travel
I called JustFly.com as soon as I arrived from my trip several hours later and explained the situation to them over the phone After them denying it many times I asked to speak to a manager to which I had to wait close to an hour for The manager finally called the airline which verified my story and refuted the claim that they had sold me the correct ticket class as represented on my receipt
In total when I called I had to wait for hours while they sorted it
The m
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
This concerns a flight I booked on justfly*** I triple checked all the information before I submitted it, and when it was submitted and I looked it over, there was a misspelling in my last name and a messup on my wifes name informationI called 2x to talk to them about this, and they refused to change the information, but told me that I needed to cancel the flight, which I didThis was an international flight, and even letter mistake will stop a person from being able to board the planeCancelling the flight was bad enough, but they are charging me $dollars to do soTheir usual charge is $I was a repeat customer, and told them so, but I don't believe I should be charge ANYTHING for a clerical error which I believe was on their endThat being the case, I would like my $dollars backThis is no way to treat repeat customers, and if for some ridiculous reason I can't get it back I will not book another flight with this company...EVERI want to do business with them beca
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the