This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
We had a lot of issues with our recent trip booked through the Justfly booking companyOne month before our trip we had all the hotels, transportation, and schedule finalized since Europe is expensive and we had made plans to travel with other peopleEven before we left the United States we had a problem with our flight from Split, Croatia to Paris, Franceweek before the flight Justfly reached out to notify us that the flight on 8/was cancelled and we needed to move to another flightWe agreed to take the flight the day before on 8/and forfeit our non-refundable hotel in SplitAdditionally we had to book a second night in Paris to accommodate usWe thought this would be the end of the problems, but days into our trip to Europe we received another notification from Justfly that we needed to contact them immediatelyAfter an hour on hold we were able to talk to a rep who only told us that we needed to talk to their specialist, all of whom were busy at the timeThey put a note in our file to call us, but didn't return the call until 2am (hours later)When we finally were able to get in touched with them the next day they notified us that the airline had rejected our request to change flightsWe asked what we should do and the Justfly representative said that they couldn't help us that verbatim told us that we should book another flight and they would process a refundWe specifically asked them to verify that our flight from Paris to New York would not be impacted and they agreedWe booked one way flights from Split to Paris based on their recommendationThis still wasn't the end of our problems as the night before we were supposed to head back to New York, I noticed a number of emails from JustflyI called again and asked them to verify that our flights were still fine, which they confirmed but indicated that the flight was leaving an hour earlier than originally scheduledWe arrived early at the airport to find out that Justfly was wrong and the flight was still at its original timeWhen we attempted to check in we were notified that our flight from Split was indicated as abandoned, and as such, unreserved our seats on the flight to New YorkWe tried to explain to them that the booking company informed us to book new flights and showed them the emails from Justfly but they were unable to re-assign our seats and we were required to pay for the recalculated price direct from Paris to New York in order to get on the flightWe contacted Justfly again, who made no efforts to help with the situationI asked for them to provide our case file and the recordings of our conversation and was instructed to contact them to make the requestI've sent requests over the past week and have received no response from themTheir customer service has been atrocious and led to a significant financial burden in addition to lost time and stress throughout our trip
Same experience as others hereBooked my flight yesterday, went to sleep and today I received an email saying there was a change to my itineraryAfter minutes on the phone I was told the price went up $500!!! They said "booking" is just a "pre aproval", not a confirmation (although it said "bookedno confirmation necessary" on the website) etcAnyway, like another fellow said: stay FAR away from booking anything with JustFlyThey lure you in with great flight pricing and availability but cannot actually confirm a ticket for you
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
Deceptive advertisingThey say you can change a flight for the cancellation fee of $plus $You would also pay a difference in the chargeI booked a fee for $(including cacel fee)When I went to book a new flight they said it would be over $This included the higher flightI think they're a bunch of liarsDo not book with them
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
Dear Sir, I would like to draw your attention to the following, as a consumer I feel I am being cheated and the company is taking unfair advantage of my situationI am mentioning my complaints in the following points: a) Airline charged me $ for each cancelations ( in total) and advised they are providing me with travel creditWhen I wanted to buy a full priced ticket and one additional ticket with the travel credit they wanted me to order the full price ticket and the ticket with travel credit later ( I called them at around 9:PM CST)After I conveyed my desire to get both the tickets at the same time they redirected me to another departmentI waited for minutes over the phone and was told that they can use my travel credit and additional $200+ for the new ticket I am requestingI asked them in addition I have to buy another full price ticket and they redirected me to another departmentThe representative there talked with me to finally relay the travel credit cannot
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On Jan 10, I bought a two tickets from CLT to NBOWhen I was supposed to board my return flight on Jul 26, I was denied boardingI was told that I need a visit in order to go to Frankfurt to Munich to get to my final destination which was CLT ( Charlotte NC)I was never informed that I would need a ***I called Just fly and they told me united owned my ticketSo I called United they said they cant change the ticket since it was bought on a third party site which was justflyi called Justfly back and they advised they couldn't re-book the flight using another routeI had to pay over $6,for a return ticket for me and my son
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
Just fly*** has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
We ordered round trip tickets to Seattle through just flyOnce we had flown to Seattle, and were making arrangements to return we noticed that our flight out of Denver was scheduled to leave before our flight from Seattle had even leftAs soon as the discrepancy was noticed we got on the phone to figure out the confusionAlthough we were promised a return flight to get us home by Saturday, after conversing with the just fly rep we were given the right flight itinerary that actually had us not getting home until a day after we had requested and were promisedWe were told that the flight itinerary we had been sent does not actually existWhen we requested a flight home on the day we were promised by the company we were sent through numerous management individuals who refused to helpThe last woman we talked to said the itinerary was in fact wrong, and said it was possible for them to change the airline and get us on a flight back the day we were promisedAfter telling us this was
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
I booked travel arrangements for my parents with justfly.com to travel to RussiaMy parents are both elderly and both have cancerThey traveled to visit with their grandchildren likely for the last time, otherwise they don’t travel any moreI requested wheelchair accommodations for both of them but the agency did not relate the information properly to the airlinesLuckily, I travelled with my parents on the outbound trip and was able to remedy the situationEven so, LA airport turned out to be very difficult to navigate with wheel chairsWe had to change terminals and the only way to do it with wheelchairs is to go outside and use special buses dedicated to people with disabilitiesBuses were not equipped with wheelchair ramps for some reasonSince my parents will have to travel on their own on their back to Seattle I called the airlines and tried to change their flightI was told I have to call the agency that issued their ticketsI called justfly.com customer service number
On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
We had a lot of issues with our recent trip booked through the Justfly booking companyOne month before our trip we had all the hotels, transportation, and schedule finalized since Europe is expensive and we had made plans to travel with other peopleEven before we left the United States we had a problem with our flight from Split, Croatia to Paris, Franceweek before the flight Justfly reached out to notify us that the flight on 8/was cancelled and we needed to move to another flightWe agreed to take the flight the day before on 8/and forfeit our non-refundable hotel in SplitAdditionally we had to book a second night in Paris to accommodate usWe thought this would be the end of the problems, but days into our trip to Europe we received another notification from Justfly that we needed to contact them immediatelyAfter an hour on hold we were able to talk to a rep who only told us that we needed to talk to their specialist, all of whom were busy at the timeThey put a note in our file to call us, but didn't return the call until 2am (hours later)When we finally were able to get in touched with them the next day they notified us that the airline had rejected our request to change flightsWe asked what we should do and the Justfly representative said that they couldn't help us that verbatim told us that we should book another flight and they would process a refundWe specifically asked them to verify that our flight from Paris to New York would not be impacted and they agreedWe booked one way flights from Split to Paris based on their recommendationThis still wasn't the end of our problems as the night before we were supposed to head back to New York, I noticed a number of emails from JustflyI called again and asked them to verify that our flights were still fine, which they confirmed but indicated that the flight was leaving an hour earlier than originally scheduledWe arrived early at the airport to find out that Justfly was wrong and the flight was still at its original timeWhen we attempted to check in we were notified that our flight from Split was indicated as abandoned, and as such, unreserved our seats on the flight to New YorkWe tried to explain to them that the booking company informed us to book new flights and showed them the emails from Justfly but they were unable to re-assign our seats and we were required to pay for the recalculated price direct from Paris to New York in order to get on the flightWe contacted Justfly again, who made no efforts to help with the situationI asked for them to provide our case file and the recordings of our conversation and was instructed to contact them to make the requestI've sent requests over the past week and have received no response from themTheir customer service has been atrocious and led to a significant financial burden in addition to lost time and stress throughout our trip
Same experience as others hereBooked my flight yesterday, went to sleep and today I received an email saying there was a change to my itineraryAfter minutes on the phone I was told the price went up $500!!! They said "booking" is just a "pre aproval", not a confirmation (although it said "bookedno confirmation necessary" on the website) etcAnyway, like another fellow said: stay FAR away from booking anything with JustFlyThey lure you in with great flight pricing and availability but cannot actually confirm a ticket for you
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
Freeway robberyThey charge you for your airplane ticket, even when in their website a message says....."YOU REQUEST CAN NOT BE PROCESSED AT THIS TIME".Then when you complain of the charges, they charge you a cancellation feeNeither de representative or his supervisor can not CANCEL the feeDO NOT MAKEYOUR RESERVATIONS USING JUSTFLy
Deceptive advertisingThey say you can change a flight for the cancellation fee of $plus $You would also pay a difference in the chargeI booked a fee for $(including cacel fee)When I went to book a new flight they said it would be over $This included the higher flightI think they're a bunch of liarsDo not book with them
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
Dear Sir, I would like to draw your attention to the following, as a consumer I feel I am being cheated and the company is taking unfair advantage of my situationI am mentioning my complaints in the following points: a) Airline charged me $ for each cancelations ( in total) and advised they are providing me with travel creditWhen I wanted to buy a full priced ticket and one additional ticket with the travel credit they wanted me to order the full price ticket and the ticket with travel credit later ( I called them at around 9:PM CST)After I conveyed my desire to get both the tickets at the same time they redirected me to another departmentI waited for minutes over the phone and was told that they can use my travel credit and additional $200+ for the new ticket I am requestingI asked them in addition I have to buy another full price ticket and they redirected me to another departmentThe representative there talked with me to finally relay the travel credit cannot
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
I had to cancel a flight and did so on the airline and then called them to cancel it as wellInstead of them doing this, they did not cancel the ticket and after several calls told me that they are unable to do soEscalated it to the supervisor who was not much more assistance in rectifying the situation I still do not have a credit for a future flight or any resolution at all
On Jan 10, I bought a two tickets from CLT to NBOWhen I was supposed to board my return flight on Jul 26, I was denied boardingI was told that I need a visit in order to go to Frankfurt to Munich to get to my final destination which was CLT ( Charlotte NC)I was never informed that I would need a ***I called Just fly and they told me united owned my ticketSo I called United they said they cant change the ticket since it was bought on a third party site which was justflyi called Justfly back and they advised they couldn't re-book the flight using another routeI had to pay over $6,for a return ticket for me and my son
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
Just fly*** has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
We ordered round trip tickets to Seattle through just flyOnce we had flown to Seattle, and were making arrangements to return we noticed that our flight out of Denver was scheduled to leave before our flight from Seattle had even leftAs soon as the discrepancy was noticed we got on the phone to figure out the confusionAlthough we were promised a return flight to get us home by Saturday, after conversing with the just fly rep we were given the right flight itinerary that actually had us not getting home until a day after we had requested and were promisedWe were told that the flight itinerary we had been sent does not actually existWhen we requested a flight home on the day we were promised by the company we were sent through numerous management individuals who refused to helpThe last woman we talked to said the itinerary was in fact wrong, and said it was possible for them to change the airline and get us on a flight back the day we were promisedAfter telling us this was
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
I booked travel arrangements for my parents with justfly.com to travel to RussiaMy parents are both elderly and both have cancerThey traveled to visit with their grandchildren likely for the last time, otherwise they don’t travel any moreI requested wheelchair accommodations for both of them but the agency did not relate the information properly to the airlinesLuckily, I travelled with my parents on the outbound trip and was able to remedy the situationEven so, LA airport turned out to be very difficult to navigate with wheel chairsWe had to change terminals and the only way to do it with wheelchairs is to go outside and use special buses dedicated to people with disabilitiesBuses were not equipped with wheelchair ramps for some reasonSince my parents will have to travel on their own on their back to Seattle I called the airlines and tried to change their flightI was told I have to call the agency that issued their ticketsI called justfly.com customer service number
On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake