“Don’t Trust Justify”
My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a *** Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
Trying to book a flight with justfly*** site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned?
I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline (*** ***) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but *** *** is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
“Don’t Trust Justify”
My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a *** Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
Trying to book a flight with justfly*** site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned?
I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline (*** ***) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but *** *** is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time