I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
It was a horrible experience with this siteMy brother was traveling to out of the country and unfortunately our elder brother passed away accidentally and we needed to change his reservationAs per the conversation with customer service representative I send them all the required documents within minutes to waive the changes feeAfter days of waiting when we did not hear anything back, I gave them a call for like times and sent the documents timesTheir response was like they can not process the request since they did not receive documentsI mean how can you don't receive it when I sent like times from different email ids to just make sure they receive itThey are just fraudWhen asked customer service representative to forward a call to higher authorities, she never transferred it and did not even give her name upon askingShe simply put our call on hold for minutes and we finally hang upThey are big fraudPlease don't book a ticket with themIt was such a nightmareBetter to pay a little extra and book directly with the flight
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I just made a reservation for a certain date then I realized it was for the day before, not the date I had entered I called to cancel and I was told I could cancel, but I would be charged $per person for a total of $to cancel I was asked where that was stated and I was told it was in their Terms and Conditions I was told there was nothing stating that I had to agree to their Terms and Conditions in order to book the flight I was told that "I should have read them" After I told Olivia, the customer service agent, that this was illegal she said she could lower the cancellation fee to $per person for a total of $ Since I will be on a cruise the day before there is no way I can take the flightThen the most infuriating "policy" was that I couldn't change my tickets to avoid the $cancellation fee, until after hours and at that time I would incur penalties and change feesThis is an illegal operation and amazing that they are still in businessI want my $refunded back to me!
It's unfortunate that I have to give them any stars at all because there would be no way I would even give them star
I tried to purchase airline tickets through Justfly and they never gave me my airline tickets and charged me times over $which I had my bank involved in a way call and then had to file a fraud with my bank to get my money back
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
It was a horrible experience with this siteMy brother was traveling to out of the country and unfortunately our elder brother passed away accidentally and we needed to change his reservationAs per the conversation with customer service representative I send them all the required documents within minutes to waive the changes feeAfter days of waiting when we did not hear anything back, I gave them a call for like times and sent the documents timesTheir response was like they can not process the request since they did not receive documentsI mean how can you don't receive it when I sent like times from different email ids to just make sure they receive itThey are just fraudWhen asked customer service representative to forward a call to higher authorities, she never transferred it and did not even give her name upon askingShe simply put our call on hold for minutes and we finally hang upThey are big fraudPlease don't book a ticket with themIt was such a nightmareBetter to pay a little extra and book directly with the flight
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
HelloMy most recent trip with JustFly was booked to Rome (personal) & Berlin (business) togetherI was traveling with a close friend for the Rome portion of the trip, and a week before our departure, her husband passed away very suddenlyShe obviously needed to cancel her trip and I did too in order to attend the funeral and help out with their small childrenI called JustFly on June and was on hold for nearly minutesWhen I finally got a representative on the phone, he explained that JustFly doesn't waive cancellation fees, even if it is because of the death of your travel companion's husbandI proceeded to cancel my flight and was told I'd be charged $At this point I'd spent nearly hours on the phone with JustFlyI still needed to get to Berlin a few days later for work, so I re-booked a new flight leaving a few days later to Berlin via JustFlyI thought this was all behind me until I received a phone call hours later telling me JustFly would now charge
It is a scam , justfly.com is a scam!
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I just made a reservation for a certain date then I realized it was for the day before, not the date I had entered I called to cancel and I was told I could cancel, but I would be charged $per person for a total of $to cancel I was asked where that was stated and I was told it was in their Terms and Conditions I was told there was nothing stating that I had to agree to their Terms and Conditions in order to book the flight I was told that "I should have read them" After I told Olivia, the customer service agent, that this was illegal she said she could lower the cancellation fee to $per person for a total of $ Since I will be on a cruise the day before there is no way I can take the flightThen the most infuriating "policy" was that I couldn't change my tickets to avoid the $cancellation fee, until after hours and at that time I would incur penalties and change feesThis is an illegal operation and amazing that they are still in businessI want my $refunded back to me!
It's unfortunate that I have to give them any stars at all because there would be no way I would even give them star
I tried to purchase airline tickets through Justfly and they never gave me my airline tickets and charged me times over $which I had my bank involved in a way call and then had to file a fraud with my bank to get my money back
My son is a active member of the AirforceI purchased a ticket through Justfly.com and he had to cancel due an order.I called to cancel so they charged me dollars and I was told if he used the same airline for future travel he would get a credit of the amount of his ticketWhen I called for the third time about my cancelation email they told me he would have a charge of for rebookingSo they took his plus more dollars to then tell me he owes another 200.00.This is a rip off and they don't honor the military at all.I am so done with them.Please be careful
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering