I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly*** sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly*** or Spirit Airlines will refund our money because I didn’t catch justfly*** mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
I booked a round trip flight from Charleston, SC to Pittsburgh, PA on the Priceline website When I received my email confirmation, the flight had me going to Charleston, WV, not Pittsburgh, PA through Justfly (I had never heard of this company) I called Justfly's customer service right away and spoke to ***, he would not give his last name He said there would be a $cancellation fee I told him I reviewed the flight information on line before submitting that it was correct The email confirmation was wrong After complaining, he said he would lower the cancellation fee to $as a courtesy I have flown enough to know to review the information before submitting I hope this review helps other people to be aware
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly*** sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly*** or Spirit Airlines will refund our money because I didn’t catch justfly*** mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
I booked a round trip flight from Charleston, SC to Pittsburgh, PA on the Priceline website When I received my email confirmation, the flight had me going to Charleston, WV, not Pittsburgh, PA through Justfly (I had never heard of this company) I called Justfly's customer service right away and spoke to ***, he would not give his last name He said there would be a $cancellation fee I told him I reviewed the flight information on line before submitting that it was correct The email confirmation was wrong After complaining, he said he would lower the cancellation fee to $as a courtesy I have flown enough to know to review the information before submitting I hope this review helps other people to be aware
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(