I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
Justfly booked me the wrong Travel date and would not refund my ticket for the mistakeMy confirmation e-mail didn’t got send till after 7hrs after being asked for my payment for me to confirm if the departure date is rightWas on hold for an hour waiting for the confirmation flight details then was told to check my emailCalled back the second time and was re assured of the right flight date I booked for and was told again to check my email for the travel itinerary which I still have not received on that callOn my third call attempt to get the status of my confirmation email I found out of the wrong booked dateComplained about it and was told numerous time by different customer agents that there was nothing they can do about it
Horrible, unethical business practices and incompetent customer serviceDo not use this company!! Despite the fact that the airline has agreed to refund me for tickets I purchased through JustFly, they are refusing to refund the money! I have called ten times, answered the same questions ten times, been passed to incompetent "supervisors" who are only able to tell you they have to follow the "protocol" which appears to be roadblocking customers from getting what they are dueThe money you save is not worth the aggravation of dealing with these people!
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
On May 9th my husband and I booked flights through JustFly*** for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly*** asking us to call regarding our cancellation requestI immediately call JustFly*** and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
Reference *** was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Dispute History: On January 17,we reserved and bought airline tickets with ***.( booking number ***) at the *** websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the *** webpage in my reservation * *** *** ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at *** *** ***So, I called justfly and the agent explained me that the first flight was canceled (r
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
Justfly booked me the wrong Travel date and would not refund my ticket for the mistakeMy confirmation e-mail didn’t got send till after 7hrs after being asked for my payment for me to confirm if the departure date is rightWas on hold for an hour waiting for the confirmation flight details then was told to check my emailCalled back the second time and was re assured of the right flight date I booked for and was told again to check my email for the travel itinerary which I still have not received on that callOn my third call attempt to get the status of my confirmation email I found out of the wrong booked dateComplained about it and was told numerous time by different customer agents that there was nothing they can do about it
Horrible, unethical business practices and incompetent customer serviceDo not use this company!! Despite the fact that the airline has agreed to refund me for tickets I purchased through JustFly, they are refusing to refund the money! I have called ten times, answered the same questions ten times, been passed to incompetent "supervisors" who are only able to tell you they have to follow the "protocol" which appears to be roadblocking customers from getting what they are dueThe money you save is not worth the aggravation of dealing with these people!
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
On May 9th my husband and I booked flights through JustFly*** for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly*** asking us to call regarding our cancellation requestI immediately call JustFly*** and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
Reference *** was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Dispute History: On January 17,we reserved and bought airline tickets with ***.( booking number ***) at the *** websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the *** webpage in my reservation * *** *** ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at *** *** ***So, I called justfly and the agent explained me that the first flight was canceled (r
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
BEST ADVISE I CAN GIVE:
We've had almost identical problems with JustFly*** Many of the complaint posts we've read are nearly identical to what we've experienced ** *** *** *** *** ** *** * *** *** ** *** ** * *** *** *** * *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** * *** *** ** *** *** ** *** * *** *** *** *** *** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg