I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
I booked a flight through JustFly*** in June, during which I paid $for selected seatingSeveral months after booking, I was notified by JustFly that a flight change had been madeWhen I reviewed these changes, I noticed that my seating did not transfer and I was forced to re-book my seating through the airlineI contacted the airlines about a refund for the now twice paid for seats and they referred me back to JustFly, as they were the 'travel agency' and would've received any refundJustFly however claims that this is not correct and despite that fact that I paid JustFly for the booked seats, it is the airlines responsibilityBased on several other negative experiences that I have had with JustFly over that last several months regarding this flight plan, I am willing to give the airlines the benefit of the doubt and believe this is really JustFly's responsibilityI have had several negative experiences with this company but this is the only one that I felt strongly enough a
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
My boyfriend had credit around $at justfly for cancelled the fly last year*** ***) and due April 12, I want to use this credit to book a ticket from San Francisco to Kona Hawaii On Feb, at the begin, I want to use all the credit to buy a ticketThey quoted the price $something for an economy ticketI just said no make sense I still need to pay one thousand something for a ticket after deductionMy boyfriend called before the same resultHe booked first class from Oakland to Kona only less $I checked new booking fly from Oakland to Kona only $672.4(economy)Why I need pay more to get the ticket after deductionThen, the lady try to get the cheaper price to meShe told me $for a ticket, I felt it was ok if I can use the credit to payLater she said no, I only can use my part as we booked people tickets last yearSo my part only worth $Finally, I asked how much did I need to pay after deductionShe told me still pay $
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
the booking agent processed my flight plans incorrectly resulting in me losing my flight and my money for the price of the ticketwhen I called to try and have the issue resolved I was told by an employee id#that he made a mistake but there is nothing he could do to helpAt that point I asked for a supervisor or a manger and was told that they were busy with other customers and that I would need to holdafter several hours on hold I was hung up on and was unable to reconnect to anyoneas a direct result of this issue I was unable to make my flight and I lost my job opportunity
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
I booked a flight through JustFly*** in June, during which I paid $for selected seatingSeveral months after booking, I was notified by JustFly that a flight change had been madeWhen I reviewed these changes, I noticed that my seating did not transfer and I was forced to re-book my seating through the airlineI contacted the airlines about a refund for the now twice paid for seats and they referred me back to JustFly, as they were the 'travel agency' and would've received any refundJustFly however claims that this is not correct and despite that fact that I paid JustFly for the booked seats, it is the airlines responsibilityBased on several other negative experiences that I have had with JustFly over that last several months regarding this flight plan, I am willing to give the airlines the benefit of the doubt and believe this is really JustFly's responsibilityI have had several negative experiences with this company but this is the only one that I felt strongly enough a
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
My boyfriend had credit around $at justfly for cancelled the fly last year*** ***) and due April 12, I want to use this credit to book a ticket from San Francisco to Kona Hawaii On Feb, at the begin, I want to use all the credit to buy a ticketThey quoted the price $something for an economy ticketI just said no make sense I still need to pay one thousand something for a ticket after deductionMy boyfriend called before the same resultHe booked first class from Oakland to Kona only less $I checked new booking fly from Oakland to Kona only $672.4(economy)Why I need pay more to get the ticket after deductionThen, the lady try to get the cheaper price to meShe told me $for a ticket, I felt it was ok if I can use the credit to payLater she said no, I only can use my part as we booked people tickets last yearSo my part only worth $Finally, I asked how much did I need to pay after deductionShe told me still pay $
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."