I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor ***, and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
BEWARE: It's much cheaper to buy direct from the airlineyesBut they are NO helpthey will charge you an extra $on the "lowest" ticket they promoteI called customer service and the lady said it was part of the ticket and to call the airlines customer service so I didThey said I only got charged $less than justflywas charging meI tried to cancel but it would be $ti cancelI called back again and the man told me it's for their "services" but there was nothing else included? Very rude and just hung up
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor ***, and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
BEWARE: It's much cheaper to buy direct from the airlineyesBut they are NO helpthey will charge you an extra $on the "lowest" ticket they promoteI called customer service and the lady said it was part of the ticket and to call the airlines customer service so I didThey said I only got charged $less than justflywas charging meI tried to cancel but it would be $ti cancelI called back again and the man told me it's for their "services" but there was nothing else included? Very rude and just hung up
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
Justfly.com refuses to give refund for canceled flightAirlines tell me its up to justfly.complease look into this company!