I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I just want to state that I am making a correction to a claim I just filed, hopefully you can find the complaint under my nameTo summarize I bought airline tickets and when I looked over my reservation this evening the returning flight time was in the PM and I swear I bought an AM flightI called JustFly, told them of the mistake and was told that they would cancel the flight but only if I accepted a $fee per passengerI did not accept and at that point the lady told me that she would just hang up the phone and not cancel my flight if I did not agree to the feesSo I agreed to the fees to get the full refund on the tickets ($1600)I am rewriting my complaint because I just called my credit card company and JustFly has charged my card with charges totaling $I originally requested a refund of $which is what I thought I was chargedThere are charges from this company in these amounts: 51.80, 75.00, 25.00, 50.00, I am really upset about thisI feel wrong
I booked a roundtrip flight from Chicago Ill to Paris France using JustflyI chose their flights on Air beginMy return flight was changed from 6/- 6/and I was notified by email, but did not have an itineraryThe phone numbers for Air Berlin to discuss the change nor did the phone numbers for Justfly workI had to completely book, at the last minute, a new return flight costing dollarsI ended up calling Air Belin using their US number and they berated me and said it was my fault because I was a no show at the airportI called customer service Justfly and they said they could do nothing because they had turned it over to Air BerlinThey were inconsistent in their communication and basically told me--tough luck
Justfly.***
A very dark way to conduct business, I made a search for a fligh with a June dateIt throw me to a June Thinking that it could be a very easy to correct instead they charge an additional $I called and they told me that it could be easy to erase my mistake if I called to cancel firstI been reading about this web site and there is a good number of complaints and some how similar to this caseEveryone on the market looks for a cheaper price instead this website collects easy money from people like meBecareful with the small letters they don’t have a problem taking your moneyI called the airline and they told me it’s a very usual way to take money from people searching for a better priceWaisting 490$ I could easily flight first class instead I got first class scamNot using *** *** NO MORE everStay away
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I just want to state that I am making a correction to a claim I just filed, hopefully you can find the complaint under my nameTo summarize I bought airline tickets and when I looked over my reservation this evening the returning flight time was in the PM and I swear I bought an AM flightI called JustFly, told them of the mistake and was told that they would cancel the flight but only if I accepted a $fee per passengerI did not accept and at that point the lady told me that she would just hang up the phone and not cancel my flight if I did not agree to the feesSo I agreed to the fees to get the full refund on the tickets ($1600)I am rewriting my complaint because I just called my credit card company and JustFly has charged my card with charges totaling $I originally requested a refund of $which is what I thought I was chargedThere are charges from this company in these amounts: 51.80, 75.00, 25.00, 50.00, I am really upset about thisI feel wrong
I booked a roundtrip flight from Chicago Ill to Paris France using JustflyI chose their flights on Air beginMy return flight was changed from 6/- 6/and I was notified by email, but did not have an itineraryThe phone numbers for Air Berlin to discuss the change nor did the phone numbers for Justfly workI had to completely book, at the last minute, a new return flight costing dollarsI ended up calling Air Belin using their US number and they berated me and said it was my fault because I was a no show at the airportI called customer service Justfly and they said they could do nothing because they had turned it over to Air BerlinThey were inconsistent in their communication and basically told me--tough luck
Justfly.***
A very dark way to conduct business, I made a search for a fligh with a June dateIt throw me to a June Thinking that it could be a very easy to correct instead they charge an additional $I called and they told me that it could be easy to erase my mistake if I called to cancel firstI been reading about this web site and there is a good number of complaints and some how similar to this caseEveryone on the market looks for a cheaper price instead this website collects easy money from people like meBecareful with the small letters they don’t have a problem taking your moneyI called the airline and they told me it’s a very usual way to take money from people searching for a better priceWaisting 490$ I could easily flight first class instead I got first class scamNot using *** *** NO MORE everStay away
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund