I inadvertently misspelled my name by leaving letter outI called to change it and they advised me that there would be a $charge to change my name on the reservation! One letter missing in my last name which mind was spelled a second, third and fourth time for my accompanying passengers and a fifth time on my credit card authorizing the original charge for the travels plans In addition to this stupidity, I waited on hold for also minutesI have never seen such lax customer service in my life...what ever happened to treating your customers like gold and building trust and loyalty?
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
We booked airline flights with JUSTFLY*** after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB*** or a strikingly similar business mode
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
I inadvertently misspelled my name by leaving letter outI called to change it and they advised me that there would be a $charge to change my name on the reservation! One letter missing in my last name which mind was spelled a second, third and fourth time for my accompanying passengers and a fifth time on my credit card authorizing the original charge for the travels plans In addition to this stupidity, I waited on hold for also minutesI have never seen such lax customer service in my life...what ever happened to treating your customers like gold and building trust and loyalty?
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
We booked airline flights with JUSTFLY*** after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB*** or a strikingly similar business mode
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and