Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
On March my wife and I puchase tickets to San Jose Costa Rica,because of emergencys in the family we were not able to travel so instead we were advise from the travel egency Justfly that all we had to do was to pay themj $to hold the tickets and that we had to use them before a year was up 04/02/in december I call to have the new dates put on the new tickets and I was told that there was a deference of $per ticket that I had to pay if I wanted to use the tikets thats $ I payd less this company flatout took us for a ride when they say we will hold them for you never told us that there be more money to pay of any kind only give us $and we will save your filight,Please ask them to acleast give us some of our vacacion money back we are old and it tookus a long time to save up ,,,thank you
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
see Attached document
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
my name came out as Lawheaf, instead of Lawhead, and they insisted on charging me a $fee
On March my wife and I puchase tickets to San Jose Costa Rica,because of emergencys in the family we were not able to travel so instead we were advise from the travel egency Justfly that all we had to do was to pay themj $to hold the tickets and that we had to use them before a year was up 04/02/in december I call to have the new dates put on the new tickets and I was told that there was a deference of $per ticket that I had to pay if I wanted to use the tikets thats $ I payd less this company flatout took us for a ride when they say we will hold them for you never told us that there be more money to pay of any kind only give us $and we will save your filight,Please ask them to acleast give us some of our vacacion money back we are old and it tookus a long time to save up ,,,thank you
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would