My wife and I had booked a flight with Justfly*** early in the year (ref*) to travel to Germany on Oct 23, returning November, Due to health reasons I (*** S) was advised by my doctor not to flySo' I called Justfly and spoke to a *** (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
My husband and I just went online to purchase airlines to ArubaMy husband found a GREAT price of $per person round tripWe put put our travel dates in, entered are names and date of birth, then our credit card numberWe looked over all the info including the dates of travel and purchased the ticketsWhen my husband got the confirmation email the travel dates were changed to dates that we did not selectWe called Justfly and were told it was a computer error and if we wanted the travel dates we wanted it would cost us moreWe then asked for a supervisor and were on hold for over a 1/hour then while speaking to supervisor we got hung up on we called back and during our call I pulled them up on your web-site and right away my husband and I cancelled the purchase
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
My wife and I had booked a flight with Justfly*** early in the year (ref
*) to travel to Germany on Oct 23, returning November, Due to health reasons I (*** S) was advised by my doctor not to flySo' I called Justfly and spoke to a *** (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl*** wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
JustFly sold airline tickets with guaranteed seat assignment but the tickets require additional charge per seat per leg for assignment in advanceThe airline says to talk with travel agent, JustFly says now that it is just a seat request and not an assignmentThe sale was over the phone $2100, not reduced fare actually full-priceAgent was very clear to assign row for both outbound and returnI've spent 6+ hours on the phone attempting to resolveOn hold repeatedly with supervisors and agents
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
My husband and I just went online to purchase airlines to ArubaMy husband found a GREAT price of $per person round tripWe put put our travel dates in, entered are names and date of birth, then our credit card numberWe looked over all the info including the dates of travel and purchased the ticketsWhen my husband got the confirmation email the travel dates were changed to dates that we did not selectWe called Justfly and were told it was a computer error and if we wanted the travel dates we wanted it would cost us moreWe then asked for a supervisor and were on hold for over a 1/hour then while speaking to supervisor we got hung up on we called back and during our call I pulled them up on your web-site and right away my husband and I cancelled the purchase
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised
Justfly*** has extremely poor website and customer support serviceI specifically inputted the dates that I wished to travel on and their website instead listed return flights that were dated days after what I had listed that I needed a return flight home without any notice or prompt to bring this issue to lightThis issue, coupled with the fact that they don't give any warning whatsoever that they have changed your dates, caused me to miss two full days of work because they refused to correct my flight itinerary or refund my flight and the cancellation fee was significantly more than what I paid for a round tripThis caused undue financial hardship and I am largely upset with what I believe to be shady advertising to pose low fares by giving you dates that present cheaper fares rather than giving you flights for the days that you specified
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
Sold me a non- stop ticket that had stopsRefused to refund ticketFraud company