I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
We purchased airline tickets from Just Fly In November to be used on July I used my Bank of America master cardI paid the bill in full in December In February Just Fly notified us that the flight time, the flight day had been changed, Just Fly change our seats from business class seating to coach settingWe responded at once that was unacceptable and we wanted the tickets that we had paid for or our money backJust fly made no response to e-mails and phone callsWe went to another ticket seller and bought our original tickets at a higher priceJust Fly has refused to return our payment and apparently resold our tickets because there were no empty seats on the flight
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
I went on line and booked a flight to leave on June and to come back on June 29th, I tipple checked it, as I always do before bookingI printed it all out and gave the copy to my maintenance tech since he was the one that I booked it forA few hours later his wife brought to my attention that the booking was for June through July I thought that she was joking since I knew that was not what I booked it for, I pulled out the copy of the booking and sure enough it said June through July 27thI called Justfly to change the dates and they told me that the only way to correct it was to cancel it and re-book it and by the way I would have to pay a cancellation fee of I explained that I know what dates I booked and I did not book this date, they told me that the only way to fix it was to cancel and to pay the fee
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform
Justfly has zero knowledge of speaking with a customer professionally- I was accused of lying in spite of being their mistake on communicationOne of the agents mentioned I could cancel my flight with $cancellation fees AND NO OTHER FEES apart from the fare difference at the time of rebooking the flight and they keep the flight money as creditWhile I rebooked my flight, I was told that I have to pay 'n' number of other fees - A COMPLETE OPPOSITE TO WHAT WAS STATED IN THE DEALAfter calling them a number of times, and explaining the situation every time as they have NOTHING DOCUMENTED (not sure how audits are conducted!) to every agent, every supervisor each gave a different option with different amounts of money none in sync with what I was told previouslyTheir NON-PROFESSIONAL, NON-CUSTOMER-SERVICE attitude threw me off as they fail to provide service or at the least provide the same information about their policies and the amount I am due to payAs of now I still don't k
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
We purchased airline tickets from Just Fly In November to be used on July I used my Bank of America master cardI paid the bill in full in December In February Just Fly notified us that the flight time, the flight day had been changed, Just Fly change our seats from business class seating to coach settingWe responded at once that was unacceptable and we wanted the tickets that we had paid for or our money backJust fly made no response to e-mails and phone callsWe went to another ticket seller and bought our original tickets at a higher priceJust Fly has refused to return our payment and apparently resold our tickets because there were no empty seats on the flight
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
I went on line and booked a flight to leave on June and to come back on June 29th, I tipple checked it, as I always do before bookingI printed it all out and gave the copy to my maintenance tech since he was the one that I booked it forA few hours later his wife brought to my attention that the booking was for June through July I thought that she was joking since I knew that was not what I booked it for, I pulled out the copy of the booking and sure enough it said June through July 27thI called Justfly to change the dates and they told me that the only way to correct it was to cancel it and re-book it and by the way I would have to pay a cancellation fee of I explained that I know what dates I booked and I did not book this date, they told me that the only way to fix it was to cancel and to pay the fee
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform
Justfly has zero knowledge of speaking with a customer professionally- I was accused of lying in spite of being their mistake on communicationOne of the agents mentioned I could cancel my flight with $cancellation fees AND NO OTHER FEES apart from the fare difference at the time of rebooking the flight and they keep the flight money as creditWhile I rebooked my flight, I was told that I have to pay 'n' number of other fees - A COMPLETE OPPOSITE TO WHAT WAS STATED IN THE DEALAfter calling them a number of times, and explaining the situation every time as they have NOTHING DOCUMENTED (not sure how audits are conducted!) to every agent, every supervisor each gave a different option with different amounts of money none in sync with what I was told previouslyTheir NON-PROFESSIONAL, NON-CUSTOMER-SERVICE attitude threw me off as they fail to provide service or at the least provide the same information about their policies and the amount I am due to payAs of now I still don't k
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly