Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
Reference *** was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
Totally unacceptable: Among the other search engines, JustFly seemed to have the lowest price online at that time, so I booked and paidWithin minutes upon receiving the confirmation email, I noticed the dates were wrong, a day off for both the departure and the returnI immediately called the number for them to correct the error, but they declined unless I paid $because I wanted to make a change!!! I insisted that I didn't want to make any changes on my reservations, their system needed to correct the datesI was back and forth for hours between JustFly's non-accommodating customer service and supervisors, my credit card, and the airlines! I read the full refund or cancellation policy but JustFly just didn't do anything to correct the error, nor give me back a FULL refund! The website is very misleading tooIf you just want to read on more information (such as insurance), it ends up "purchased" on your receipt -- again, if you don't notice it, it would show up on you
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a
first : I booked the ticket number *** on 04/20/and I cancelled it the same date it cost me $until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) an air line employee asked my wife for avisa to inter amsterdam we have no information about that and also the booking office (justfly) did not inform us about this as aresult ,we missed the fly the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund the next day tickets (ticket my self ,my wife and child) were booked from my account ,its cost me $ including the hotel I therefor ask you for appropriate compensationthank you very much
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
Hello, I'd purchased a reservation from Justfly*** to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: *** *** Wife's name: *** *** Booking Id with just fly: ***
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
Reference *** was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I attempted multiple times speaking with customer service representatives regarding changing my flight, I also took the protection plan out for my flight paying extraWhen I attempted to call for weeks to change to a different flight and location the customer representatives were rude, left me on hold for over an hour different times eventually hanging up on me, refusing to change my flight and refusing to let me speak to a supervisorThis company does not stand by their policy and ensure customer satisfaction
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
Totally unacceptable: Among the other search engines, JustFly seemed to have the lowest price online at that time, so I booked and paidWithin minutes upon receiving the confirmation email, I noticed the dates were wrong, a day off for both the departure and the returnI immediately called the number for them to correct the error, but they declined unless I paid $because I wanted to make a change!!! I insisted that I didn't want to make any changes on my reservations, their system needed to correct the datesI was back and forth for hours between JustFly's non-accommodating customer service and supervisors, my credit card, and the airlines! I read the full refund or cancellation policy but JustFly just didn't do anything to correct the error, nor give me back a FULL refund! The website is very misleading tooIf you just want to read on more information (such as insurance), it ends up "purchased" on your receipt -- again, if you don't notice it, it would show up on you
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a
first : I booked the ticket number *** on 04/20/and I cancelled it the same date it cost me $until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) an air line employee asked my wife for avisa to inter amsterdam we have no information about that and also the booking office (justfly) did not inform us about this as aresult ,we missed the fly the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund the next day tickets (ticket my self ,my wife and child) were booked from my account ,its cost me $ including the hotel I therefor ask you for appropriate compensationthank you very much
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
RUN AWAY TICKETS ARE NON REFUNDABLE AND THEY WILL STEAL YOUR MONEY!RUN AWAY!THEY USE TO BE A GOOD COMPANY NOW ALL TICKETS ARE NONREFUNDABLE AND THEY WILL CHARGE YOU FOR CANCELLATION FEES DIRECTLY FROM YOUR ACCOUNT APART FROM THE TICKETRUN AWAY I HAVE BEEN BUYING TICKETS FROM THEM BUT TODAY IS MY LAST TIME EVER BUYING FROM THEJUSFLY YOU JUST LOST A GREAT CUSTOMER!!
On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance
I bought two tickets online with *** last March 26,totalling $using my *** *** cardOn August 1,2016@0940PST I called *** and spoke with *** to cancel the flights due to important matterI was asked to pay for the cancellation fee of $which I did using *** creditcardThen he told me that I will receive my refund in 6-8weeks amounting to $1110.08, to either my *** or ***I asked why only that amount when I already paid the $cancellation fee and he said it was because there are other deductions/ charges from the airline companyAugust 10,while out of the US, I received emails and calls from Justfly but wasnt able to read my email and answer the calls or listen to voice messages due to phone and line connection problemsAugust 12, I responded to another email from them about my refund and cancellation feeI also tried to call their contact number ***However the number I called several times was not in service
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
Hello, I'd purchased a reservation from Justfly*** to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: *** *** Wife's name: *** *** Booking Id with just fly: ***
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
BEST ADVISE I CAN GIVE:
We've had almost identical problems with JustFly*** Many of the complaint posts we've read are nearly identical to what we've experienced ** *** *** *** *** ** *** * *** *** ** *** ** * *** *** *** * *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** * *** *** ** *** *** ** *** * *** *** *** *** *** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten