I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
The company has the most poorest customer service department everThey post on here website one price for services and a few hours later you get charged moreThen when you try to resolve this within less that hours they want you to pay more moneyThere is no care or tack when dealing with this companyThis is the 2md time I have ised th and it’s not a great experienceSo beware with this website
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
We booked airline flights with JUSTFLY*** after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB*** or a strikingly similar business mode
Horrible, unethical business practices and incompetent customer serviceDo not use this company!! Despite the fact that the airline has agreed to refund me for tickets I purchased through JustFly, they are refusing to refund the money! I have called ten times, answered the same questions ten times, been passed to incompetent "supervisors" who are only able to tell you they have to follow the "protocol" which appears to be roadblocking customers from getting what they are dueThe money you save is not worth the aggravation of dealing with these people!
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
Despite many claims and assurances to the contrary, Justfly*** was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
Very disappointed with this company Poor customer service, long wait times on hold to speak to a representative or supervisor when there was a problem with our reservation They answered the phone promptly when we were making reservation initiallyHowever, when we needed to call back because we were overcharged the rep placed me on hold for a
long time then came back and told me the extra fees charged were for booking through a travel agent When I booked initially the representative told me that the extra fees were for taxes, which on the website clearly states that the taxes were already included Bottom line, the extra fees were not for taxes but some kind of service fee that Justfl*** charges without telling you On top of that, we had to cancel our reservation all together as they would not just refund the extra $that they overcharged usOur bank account is tied up because it takes to business days for the refund, so we can not re-book immediately if we wanted toSupervisor was no help and offered no other information or explanation (or even an apology for the inconvenience) than the representative that over charged us They completely waisted our time and tied up our account I'm writing this in real time as I just got off the phone with them I will be calling the FRAUD department at my bank to reverse the over $they have of my $$$$!!!STAY AWAY FROM THIS COMPANY
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
The company has the most poorest customer service department everThey post on here website one price for services and a few hours later you get charged moreThen when you try to resolve this within less that hours they want you to pay more moneyThere is no care or tack when dealing with this companyThis is the 2md time I have ised th and it’s not a great experienceSo beware with this website
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
We booked airline flights with JUSTFLY*** after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB*** or a strikingly similar business mode
Horrible, unethical business practices and incompetent customer serviceDo not use this company!! Despite the fact that the airline has agreed to refund me for tickets I purchased through JustFly, they are refusing to refund the money! I have called ten times, answered the same questions ten times, been passed to incompetent "supervisors" who are only able to tell you they have to follow the "protocol" which appears to be roadblocking customers from getting what they are dueThe money you save is not worth the aggravation of dealing with these people!
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
Despite many claims and assurances to the contrary, Justfly*** was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I purchased flights from*** The flights are for myself and my yr old sonWhen I purchased these tickets the seat was considered Economy Based - it did NOT specify if it was basic economy or standardThe tickets were purchased at 3:11pm 12/30/At 4:04pm I received an email notification from justfly.com stating that my tickets are basic economyTHIS DOES NOT WORK FOR MEWith basic economy there is no guarantee that my child would be able to sit with meAt 4:pm I called justfly*** who refused to give me my money back without a cancellation feeThey falsely advertise flights without full detailed descriptions and once the additional info is provided - they refuse to give you your money backI would understand if this was something only a few days before the flight or if the flight was placed a month ago, but they were notified within HOUR and still refused
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
Very disappointed with this company Poor customer service, long wait times on hold to speak to a representative or supervisor when there was a problem with our reservation They answered the phone promptly when we were making reservation initiallyHowever, when we needed to call back because we were overcharged the rep placed me on hold for a
long time then came back and told me the extra fees charged were for booking through a travel agent When I booked initially the representative told me that the extra fees were for taxes, which on the website clearly states that the taxes were already included Bottom line, the extra fees were not for taxes but some kind of service fee that Justfl*** charges without telling you On top of that, we had to cancel our reservation all together as they would not just refund the extra $that they overcharged usOur bank account is tied up because it takes to business days for the refund, so we can not re-book immediately if we wanted toSupervisor was no help and offered no other information or explanation (or even an apology for the inconvenience) than the representative that over charged us They completely waisted our time and tied up our account I'm writing this in real time as I just got off the phone with them I will be calling the FRAUD department at my bank to reverse the over $they have of my $$$$!!!STAY AWAY FROM THIS COMPANY