I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
I tried to reuse a credit from an unused ticket that I had to cancel from beforeThe amount of the credit is to be used by August 22, Today I tried to reuse the creditI started calling at 8AM CST time and it is now 12AMCST and I finally spoke to a personI have made numerous phone calls and been on hold for over a total of hours today and when I did get to a person we got disconnected so I called back and asked to speak to a supervisorThis person informed me that the ticket cost of where I wanted to go would be an additional $dollars which is totally out of lineI had checked on line and the price was roughly give or takeI explained this to which I finally lost my patience and hung up to which they called back wanted to record the call so I said sure and said what part of I don't care what you have to say and went through all I had been through and the research I had done to rebook the ticket myself only to be told there is a $differenceHe said we
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
I purchased a ticket for my sister using my credit cardI imputed all the right information using my sisters passport data pageJust fly sent me a ticket with my name and my sister date of birth and sexI contacted them to fix this problem but they refusedI was made to buy another ticket for a problem I did not cause
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
I booked a one-day business trip in and out of Ronald Reagan (DCA) via JustFly***, with *** inbound and *** outboundDespite providing all my details in my customer profile, including TSA Known Traveller Number, Passport, *** Skymiles # and *** AAdvantage #, these bozos had the following problems:
1) They sent my *** Skymiles number to *** to book the ticket;
2) They didn't send my TSA Precheck number to either *** or American;
3) They supplied a wholly non-existent airline confirmation number for the *** Airlines legI ended up having to call *** to figure out the snafuThinking JustFly*** might appreciate a heads up that they've got some data mapping issues, I called their support numberBad ideaminutes on hold, just to talk to a lady who was so impatient to squawk back what she thought I was describing that I'm fully confident she didn't grasp my intent, until finally I stopped her, and simply asked that she please forward the information on to their tech teamThat confused her dramaticallyMy first step after this trip is to delete my accountIf they can't map data correctly, how in the world can anyone be confident they're protecting passport and other customer informationSo, I'm outI'd recommend others stay away too
We had to cancel our original flight, but were told we'd be charged an additional $to receive a future travel credit, which we didHowever, now that we're trying to book a new flight, a) we're unable to do so through the main website, and b) the 'Use Travel Credit' portal to search for new flights is endlessly looping and not finding any new flightsThe website is currently worse than useless, it's falsely advertised and is a waste of timeI called the customer service line, and after being transferred several times, have been told that the money I spent cannot be used on any sort of standard flight, and must be applied to special 'back-end' pricing, which is almost $moreTheir justification is that the front-page displays discounted tickets, which we're not eligible for, despite it being money we've already spentGiven that we've already spent a $fee to be able to use this money (that we've already spent), they're now telling us the credit we have has far less value
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked a round-trip flight with *** on October for my partner and IThe two flights cost US$ 1,On November, I contacted *** by phone to reschedule my portion of the bookingI was told by a *** customer service agent that I needed to pay US$for a new flight or I could cancel my round-trip ticket, get a credit for the trip within hours (via email) and then re-book the trip through themHowever, I first needed to pay US$cancellation fee immediatelyI opted to cancel my flight and pay the US$cancellation feeI spent more than hour on the phone just to get this completedAnd I never received email confirmation of my flight cancellation nor any notification of my credit for the flightOn November, I called *** to clarify my situation and to get their assistance in re-booking my flightI was on the phone for nearly hoursFirst I was informed that only my outbound flight was cancelled and not my inbound flightTh
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
Bait and switch I searched for a flight on Kayak and found a JustFly offer I clicked on the JustFly offer immediately and went to the JustFly page where I entered all of my information (including my cc) to purchase my ticket in less than minutes When I clicked purchase, the website popped up and said that my flight was no longer available When I tried to find it again on both Kayak and JustFly the price had gone up 3x I will never use this site again, what a scam
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
I tried to reuse a credit from an unused ticket that I had to cancel from beforeThe amount of the credit is to be used by August 22, Today I tried to reuse the creditI started calling at 8AM CST time and it is now 12AMCST and I finally spoke to a personI have made numerous phone calls and been on hold for over a total of hours today and when I did get to a person we got disconnected so I called back and asked to speak to a supervisorThis person informed me that the ticket cost of where I wanted to go would be an additional $dollars which is totally out of lineI had checked on line and the price was roughly give or takeI explained this to which I finally lost my patience and hung up to which they called back wanted to record the call so I said sure and said what part of I don't care what you have to say and went through all I had been through and the research I had done to rebook the ticket myself only to be told there is a $differenceHe said we
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
I purchased a ticket for my sister using my credit cardI imputed all the right information using my sisters passport data pageJust fly sent me a ticket with my name and my sister date of birth and sexI contacted them to fix this problem but they refusedI was made to buy another ticket for a problem I did not cause
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
I booked a one-day business trip in and out of Ronald Reagan (DCA) via JustFly***, with *** inbound and *** outboundDespite providing all my details in my customer profile, including TSA Known Traveller Number, Passport, *** Skymiles # and *** AAdvantage #, these bozos had the following problems:
1) They sent my *** Skymiles number to *** to book the ticket;
2) They didn't send my TSA Precheck number to either *** or American;
3) They supplied a wholly non-existent airline confirmation number for the *** Airlines legI ended up having to call *** to figure out the snafuThinking JustFly*** might appreciate a heads up that they've got some data mapping issues, I called their support numberBad ideaminutes on hold, just to talk to a lady who was so impatient to squawk back what she thought I was describing that I'm fully confident she didn't grasp my intent, until finally I stopped her, and simply asked that she please forward the information on to their tech teamThat confused her dramaticallyMy first step after this trip is to delete my accountIf they can't map data correctly, how in the world can anyone be confident they're protecting passport and other customer informationSo, I'm outI'd recommend others stay away too
We had to cancel our original flight, but were told we'd be charged an additional $to receive a future travel credit, which we didHowever, now that we're trying to book a new flight, a) we're unable to do so through the main website, and b) the 'Use Travel Credit' portal to search for new flights is endlessly looping and not finding any new flightsThe website is currently worse than useless, it's falsely advertised and is a waste of timeI called the customer service line, and after being transferred several times, have been told that the money I spent cannot be used on any sort of standard flight, and must be applied to special 'back-end' pricing, which is almost $moreTheir justification is that the front-page displays discounted tickets, which we're not eligible for, despite it being money we've already spentGiven that we've already spent a $fee to be able to use this money (that we've already spent), they're now telling us the credit we have has far less value
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked a round-trip flight with *** on October for my partner and IThe two flights cost US$ 1,On November, I contacted *** by phone to reschedule my portion of the bookingI was told by a *** customer service agent that I needed to pay US$for a new flight or I could cancel my round-trip ticket, get a credit for the trip within hours (via email) and then re-book the trip through themHowever, I first needed to pay US$cancellation fee immediatelyI opted to cancel my flight and pay the US$cancellation feeI spent more than hour on the phone just to get this completedAnd I never received email confirmation of my flight cancellation nor any notification of my credit for the flightOn November, I called *** to clarify my situation and to get their assistance in re-booking my flightI was on the phone for nearly hoursFirst I was informed that only my outbound flight was cancelled and not my inbound flightTh
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
Bait and switch I searched for a flight on Kayak and found a JustFly offer I clicked on the JustFly offer immediately and went to the JustFly page where I entered all of my information (including my cc) to purchase my ticket in less than minutes When I clicked purchase, the website popped up and said that my flight was no longer available When I tried to find it again on both Kayak and JustFly the price had gone up 3x I will never use this site again, what a scam
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months