I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
Justfly*** advertised on their site that they honored the airlines cancellation policy of hours within bookingThis was written on the booking page in large free letters "Free Cancelation"When I attempted to cancel the flight within the hour window of free cancellation online, the website tried to levy a cancellation fee of $When I called justfly.com to clarify this the customer service representative refused to let me speak to a supervisor and threatened to leave the ticket uncancelled if I would not pay the cancellation fee which would result in the flight being uncancelableI asked him again to speak to a supervisor with a threat that I would write to the Revdex.com and put the charge into arbitration with my credit cardThe representative then offered me a "one time offer" to lower the fee from $to $I accepted since he again threatened to leave the flight uncanceled past the hour windowAfter I agreed to pay the $extortion, I asked for proof of the cancellati
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I purchased an online airline ticket through this company and purchased the travel insurance in case of cancellationunfortunately I had to cancel and received a credit to the account or $When I went to use the credited account, the prices they are trying to sell me an airline ticket that costs $more than the true priceExample, Jet Blue ticket will cost me $Justfly will cost me $550, using the same flight number, same flight date, and same flight times
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
Justfly*** advertised on their site that they honored the airlines cancellation policy of hours within bookingThis was written on the booking page in large free letters "Free Cancelation"When I attempted to cancel the flight within the hour window of free cancellation online, the website tried to levy a cancellation fee of $When I called justfly.com to clarify this the customer service representative refused to let me speak to a supervisor and threatened to leave the ticket uncancelled if I would not pay the cancellation fee which would result in the flight being uncancelableI asked him again to speak to a supervisor with a threat that I would write to the Revdex.com and put the charge into arbitration with my credit cardThe representative then offered me a "one time offer" to lower the fee from $to $I accepted since he again threatened to leave the flight uncanceled past the hour windowAfter I agreed to pay the $extortion, I asked for proof of the cancellati
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
Good Morning, I purchased tickets back on February for six passengers including myself using my debit cardOne of the passengers decided to cancel their fight without informing me first due to an unexpected pregnancy and a note from her doctor stating she will not be able to fly due to the Zika disease in Cancun, Mexico, which is where our destination isFriday April 21st I was charge a fee of from Justfly***I called them right away asking why I was charged the feeThe representative I spoke to informed me one of the passengers called in to cancel their flight and that my card was being charged a feeI asked the representative how my card could be charged a fee without my permission or authorizationThe representative stated because she is a passenger she has access to the ticketsI informed the representative I am fully aware of her having access for ticket information but what I am not aware of is how you can charge someone else's card without notification fir
MISGUIDING if not outright ADVERTISING
Short story DO NOT BELIEVE REFUNDABLE in hrs - they charge $75/ticket fee even if you cancel it immediately after booking
I purchased a tickets and the website said refundable within hrsI needed to correct the spelling of one passenger and the website instructed me to do it onlineIt did not workI called Justfly - they said they can not guarantee the passenger will be allowed on board and if they are not then I will lose the entire fareThe only alternative was to cancel the ticket but with a $75/ticket charge
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I purchased an online airline ticket through this company and purchased the travel insurance in case of cancellationunfortunately I had to cancel and received a credit to the account or $When I went to use the credited account, the prices they are trying to sell me an airline ticket that costs $more than the true priceExample, Jet Blue ticket will cost me $Justfly will cost me $550, using the same flight number, same flight date, and same flight times