I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer Cr of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl*** twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge
I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer C
r of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl*** twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe were denied
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
I purchased a ticket for my associate via JustFly*** in the amount of $2,Departing from Buenos Aires going to Tel Aviv IsraelJustFly Booking Reference Number: ***As stipulated on the ticket, the passenger name was Axel Pompa GiaccagliaAt the airport, the ticket was not accepted by the airlines and my associate had to purchase yet another ticket to be able to fly that dayAs he was in Argentina for his flight out, the cost was in ARS $I contacted Justfly*** via phone calls and emails to no availNo one has been able to assist me with why the original ticket as purchased online in the amount of was not acceptedNor has the monies been refunded to my credit card for this charge