Pur chased filght and ins to Columbus GA with ins in event of emergency.There was an un forseen emergency.Thinking it was no big deal to cancel,they Informed me to to fees and charges I would only get $back and I had no ins because they had cancelled it due to a rate increase of less than?$5.They said an email was sent.There was no email and? was was on phone for over hrs disputing.Charge was on? my card credited to my card but travel protection has no record of my ever having ins.We are out $
On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
We bought seats for a "non-stop" flightEvery email and confirmation I received stated it was "non-stop" but when we got to the airport we found out that was not the caseI have been trying to contact Justfly for months now and NO ONE has responded to meIf I could give a negative rating I wouldI am speechless with the lack of customer care and zero response I have received from themI wish I had looked at this website before purchasing tickets from them
I initially bought a ticket for my oldest daughter to fly from Cleveland, Ohio to Orlando, Florida to visit me on spring break After discovering my youngest daughter had the same spring break time, we decided to cancel the flight Initially justfly notified us that the refund amount, after penalties (expected) would be refunded to the debit card used for the purchase We then got a separate notification that airline credit would be applied I recently tried to use this airline credit through their website The website would never load flights available to book using the credit as I let it try to load results for hours and I used several different computers and internet sources It is not available for you to search for flights the conventional way on their website and enter the information needed to use the credit So I proceeded to call customer service where I was put on hold for over hour and minutes They told me that I could only use the credit for the traveler that it was used for initially and that I had to use the same airline I was initially fine with that The lady found me a flight, said that I had to book me and my youngest daughter separately and that in addition to the $travel credit that I had, I would need to pay another $ So your telling me that one way for one person in coach is $dollar? On deltas website specifically the cost was not even $so how is justfly saying it’s over $450? I’ll never use that website again, they’re a scam and a fraud
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
I called the company on 01/30/and stated to them my husband and son were unable to make their flights due to my husband being under medical care from an injury at workI asked what should I do because the flight was the next day, the lady I spoke with then stated I needed to cancel the flightI then did what I was instructed to do as I spoke with the ladyOnce submitted I noticed a chargeThus I called this morning and was told they can’t refund my money because I canceledI told them that is what I was instructed to doThey said to bad! And to call American AirlinesDid that and American Airlines stayed they can’t do anything because it is through justfly***I sent via email the information from dr showing he could not go due to injury from workThey said nope still can’t do anything!
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
After purchasing a one-way ticket online at JustFly*** from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor,***, who told me I would not be able to get the price I saw online as that was
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
Pur chased filght and ins to Columbus GA with ins in event of emergency.There was an un forseen emergency.Thinking it was no big deal to cancel,they Informed me to to fees and charges I would only get $back and I had no ins because they had cancelled it due to a rate increase of less than?$5.They said an email was sent.There was no email and? was was on phone for over hrs disputing.Charge was on? my card credited to my card but travel protection has no record of my ever having ins.We are out $
On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
We bought seats for a "non-stop" flightEvery email and confirmation I received stated it was "non-stop" but when we got to the airport we found out that was not the caseI have been trying to contact Justfly for months now and NO ONE has responded to meIf I could give a negative rating I wouldI am speechless with the lack of customer care and zero response I have received from themI wish I had looked at this website before purchasing tickets from them
I initially bought a ticket for my oldest daughter to fly from Cleveland, Ohio to Orlando, Florida to visit me on spring break After discovering my youngest daughter had the same spring break time, we decided to cancel the flight Initially justfly notified us that the refund amount, after penalties (expected) would be refunded to the debit card used for the purchase We then got a separate notification that airline credit would be applied I recently tried to use this airline credit through their website The website would never load flights available to book using the credit as I let it try to load results for hours and I used several different computers and internet sources It is not available for you to search for flights the conventional way on their website and enter the information needed to use the credit So I proceeded to call customer service where I was put on hold for over hour and minutes They told me that I could only use the credit for the traveler that it was used for initially and that I had to use the same airline I was initially fine with that The lady found me a flight, said that I had to book me and my youngest daughter separately and that in addition to the $travel credit that I had, I would need to pay another $ So your telling me that one way for one person in coach is $dollar? On deltas website specifically the cost was not even $so how is justfly saying it’s over $450? I’ll never use that website again, they’re a scam and a fraud
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
I called the company on 01/30/and stated to them my husband and son were unable to make their flights due to my husband being under medical care from an injury at workI asked what should I do because the flight was the next day, the lady I spoke with then stated I needed to cancel the flightI then did what I was instructed to do as I spoke with the ladyOnce submitted I noticed a chargeThus I called this morning and was told they can’t refund my money because I canceledI told them that is what I was instructed to doThey said to bad! And to call American AirlinesDid that and American Airlines stayed they can’t do anything because it is through justfly***I sent via email the information from dr showing he could not go due to injury from workThey said nope still can’t do anything!
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
After purchasing a one-way ticket online at JustFly*** from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor,***, who told me I would not be able to get the price I saw online as that was
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well