We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
The company promised me a refund it husband weeks and still no refund I have spoke to multiple supervisors the last supervisor I spoke to cup interrupting me and at the end hang up the phoneThey kept twisting My words Play Store $from me They told me they were gonna give me a refund and now they're saying that they want
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I just want to state that I am making a correction to a claim I just filed, hopefully you can find the complaint under my nameTo summarize I bought airline tickets and when I looked over my reservation this evening the returning flight time was in the PM and I swear I bought an AM flightI called JustFly, told them of the mistake and was told that they would cancel the flight but only if I accepted a $fee per passengerI did not accept and at that point the lady told me that she would just hang up the phone and not cancel my flight if I did not agree to the feesSo I agreed to the fees to get the full refund on the tickets ($1600)I am rewriting my complaint because I just called my credit card company and JustFly has charged my card with charges totaling $I originally requested a refund of $which is what I thought I was chargedThere are charges from this company in these amounts: 51.80, 75.00, 25.00, 50.00, I am really upset about thisI feel wrong
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
The company promised me a refund it husband weeks and still no refund I have spoke to multiple supervisors the last supervisor I spoke to cup interrupting me and at the end hang up the phoneThey kept twisting My words Play Store $from me They told me they were gonna give me a refund and now they're saying that they want
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFlyI was flying from Washington, DC to Amsterdam for a business trip in DecemberAfter a little bit of research about the airline, Icelandic Air, I booked the tripConfirmation numbers were received via email and I was all setOn the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly)I thought it was weird, but after emails in the span of about hours, all seemed to be resolvedHowever, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMSBeing an anxious traveler, I got to the airport about hours before my flight - and I am LUCKY that I didMy original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
Booked a flight at 10:31am, called at about 4pm to cancel and was told that I was outside the hour window to cancel so I would be charged $The cost of the purchase (tickets) was only I was on the telephone with the company for more than hours , with no resolution and then was told to contact the airline directlyI did so, but I was told my dispute is with Justfly, not United and was hung up onI paid an additional $for cancellation insuranceI contacted the insurance Co but was told that the process would take about months and that I was not guaranteed I would receive my money back
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I just want to state that I am making a correction to a claim I just filed, hopefully you can find the complaint under my nameTo summarize I bought airline tickets and when I looked over my reservation this evening the returning flight time was in the PM and I swear I bought an AM flightI called JustFly, told them of the mistake and was told that they would cancel the flight but only if I accepted a $fee per passengerI did not accept and at that point the lady told me that she would just hang up the phone and not cancel my flight if I did not agree to the feesSo I agreed to the fees to get the full refund on the tickets ($1600)I am rewriting my complaint because I just called my credit card company and JustFly has charged my card with charges totaling $I originally requested a refund of $which is what I thought I was chargedThere are charges from this company in these amounts: 51.80, 75.00, 25.00, 50.00, I am really upset about thisI feel wrong