Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me
I would never-never buy my airline tickets justfl*** againThey may have cheap prices, but their customer service is horrible and not providing solution for the customer concernI have a credit balance from my previous cancellation flight last year and trying to re-book the flight destination by using my credit balanceI tried it for months to get my flight book without any luck, unless I would accept a very expensive price (double the price or $2400)I was very disappointed with the service and I couldn't even understand what the customer service was saying over the phoneShe kept messing up and than apologizingShe didn't have any idea on how to help me or what I was even askingI ended up loosing my credit balance of $1,213.63, because they said it will expired soonThey wouldn't help me at allI couldn't re-book my flight (even though I was willing to pay the booking fee of $300+)They gave me no optionsSeriously, think twice before you book with Justfly.com, I am pretty sure that I will never use Justfl*** againThis company does not value their customers, they provide zero support and zero optionsIt is just an unprofessional company and only focus on how to take advantage of their customers
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly*** customer service
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
Pur chased filght and ins to Columbus GA with ins in event of emergency.There was an un forseen emergency.Thinking it was no big deal to cancel,they Informed me to to fees and charges I would only get $back and I had no ins because they had cancelled it due to a rate increase of less than?$5.They said an email was sent.There was no email and? was was on phone for over hrs disputing.Charge was on? my card credited to my card but travel protection has no record of my ever having ins.We are out $
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
The company promised me a refund it husband weeks and still no refund I have spoke to multiple supervisors the last supervisor I spoke to cup interrupting me and at the end hang up the phoneThey kept twisting My words Play Store $from me They told me they were gonna give me a refund and now they're saying that they want
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me
I would never-never buy my airline tickets justfl*** againThey may have cheap prices, but their customer service is horrible and not providing solution for the customer concernI have a credit balance from my previous cancellation flight last year and trying to re-book the flight destination by using my credit balanceI tried it for months to get my flight book without any luck, unless I would accept a very expensive price (double the price or $2400)I was very disappointed with the service and I couldn't even understand what the customer service was saying over the phoneShe kept messing up and than apologizingShe didn't have any idea on how to help me or what I was even askingI ended up loosing my credit balance of $1,213.63, because they said it will expired soonThey wouldn't help me at allI couldn't re-book my flight (even though I was willing to pay the booking fee of $300+)They gave me no optionsSeriously, think twice before you book with Justfly.com, I am pretty sure that I will never use Justfl*** againThis company does not value their customers, they provide zero support and zero optionsIt is just an unprofessional company and only focus on how to take advantage of their customers
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly*** customer service
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
Pur chased filght and ins to Columbus GA with ins in event of emergency.There was an un forseen emergency.Thinking it was no big deal to cancel,they Informed me to to fees and charges I would only get $back and I had no ins because they had cancelled it due to a rate increase of less than?$5.They said an email was sent.There was no email and? was was on phone for over hrs disputing.Charge was on? my card credited to my card but travel protection has no record of my ever having ins.We are out $
I paid $for ticket *** - Justfly has made three separate bookings with Turkish airlinesfor reasons beyond me!!! Three weeks and calls (each lasting 30-minutes) later I still do not have a confirmed ticketEverytime they make a separate booking, the previous booking is cancelled- ref *** *** and *** Nobody ever returns my call as promisedThey asked me to talk to Turkish Airlines, Airline says they cannot confirm a ticket owing to multiple bookings made by travel agentRight now I am stuck without a confirmed airline ticket, pair in full, with no one to resolve this
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
The company promised me a refund it husband weeks and still no refund I have spoke to multiple supervisors the last supervisor I spoke to cup interrupting me and at the end hang up the phoneThey kept twisting My words Play Store $from me They told me they were gonna give me a refund and now they're saying that they want
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
I booked my return tickets to India (Air India airlines) through justfly*** on 07/18/for $But on 11/30/I was informed from airlines that the scheduled was changed for the flight, but the new schedule was not feasible for me so I cancelled the flight and due to Airline initiated changes, I was eligible for full refund, the Airlines accepted my desire to cancel and approved to give me full refund and just fly customer service told me that I will get the full refund within weekBut today is 3/4/( weeks since full refund accepted) and still I have not received my refundI have called justfly customer service about times last month but every time they are giving me excuse that Air India is not giving them email response to sanction refund, but I contacted Air India and they said that to sanction refund justfly*** only requires waiver code which they have already given to just fly and can also give it again if they callBut Justfly customer service are not ready
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive