Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
Overall Complaints: -Failure to follow-through on multiple verbal promises for re-issuing tickets in a reasonable timeframe-Representatives are not allowed to physically go to supervisors (and are not even in the same physical location)-Representatives cannot connect customers to appropriate departments-Representatives cannot provide useful callback numbers-Supervisors do not answer phones (the only way for representatives to contact them)-Supervisors are never available (through calls and hours on the phone)-Supervisors do not call back as promised on separate occassionsDetails: We purchased flight tickets from JustFly in December When we contacted South African Airlines to make seat reservations, we were informed that there was a change to one of the flight times, so we would need to have JustFly reissue our tickets before they could do anythingWe have called times over the past week and spent nearly hours on the phoneHere's a summarized record: Tues
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel
Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
We called to upgrade our ticketsThey quoted us a very low price on upgraded seats and we agreed after confirming the price multiple timesThey cancelled our tickets for $1,987, which they said they would refund and charged us $as a cancellation feeWhen we went to book our new tickets they quoted us a price many times more than we had previously agreedThey would not reinstate our previous tickets or refund the $cancellation feeThey kept quoting company policy and seemed to take pleasure in how they had just scammed usThe person on the phone would not let us speak to anyone else eitherAt the time of writing this the refund of the original tickets had not been posted to the credit card, but the additional charges of $had been charged
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
Overall Complaints: -Failure to follow-through on multiple verbal promises for re-issuing tickets in a reasonable timeframe-Representatives are not allowed to physically go to supervisors (and are not even in the same physical location)-Representatives cannot connect customers to appropriate departments-Representatives cannot provide useful callback numbers-Supervisors do not answer phones (the only way for representatives to contact them)-Supervisors are never available (through calls and hours on the phone)-Supervisors do not call back as promised on separate occassionsDetails: We purchased flight tickets from JustFly in December When we contacted South African Airlines to make seat reservations, we were informed that there was a change to one of the flight times, so we would need to have JustFly reissue our tickets before they could do anythingWe have called times over the past week and spent nearly hours on the phoneHere's a summarized record: Tues
Issue started as soon as I booked my plane ticketsWrong date, which was originally Monday, March 11th for an arrive of 5:amDue to some system update the flight was schedule for Sunday at 5:am which is a huge inconvenience due to plans being madeI called justfly to schedule the correctionThey said it would cost ME money for the correctionI was looking online at the flight and they claimed it was not available any more and I would need to call backI asked to speak to a supervisor, was placed on holdTried calling back with no answerI made a comment on a Facebook post and spoke with someone on facebook whom said it was an update in their system and then told me it was an error and I could go online and book the flightI did not feel comfortable booking online knowing that the lady the day before had told me it was bookedThey did nothing to help me and I have to either eat the $or I have to change all my plansI also called both of the airlines I was flyin
I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
My wife went online to check prices for flightsSite said they would hold that price for hoursIf we did not confirm wanting the ticketsMy wife went to sleepThey sent a confirmation that we confirmed about an hour and a half laterImpossible as she was already asleepWe called immediately in the morning to say that we never had a contract as we did not confirmThis was approximately hours after receiving the offer to purchaseI have had multiple conversations with Stacey, Terry, Yannie, Tim and othersOn Friday we were promised a return of all monies and that it will take several days for the bank to process but they would confirm with an email in hoursThis was stated by Jay and ToniThey want to keep a $cancellation fee and are now refusing to honor what they told me days agoWe also had checked off that if we purchased the tickets we would take the travel insurance
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel