I booked a roundtrip flight from Chicago Ill to Paris France using JustflyI chose their flights on Air beginMy return flight was changed from 6/- 6/and I was notified by email, but did not have an itineraryThe phone numbers for Air Berlin to discuss the change nor did the phone numbers for Justfly workI had to completely book, at the last minute, a new return flight costing dollarsI ended up calling Air Belin using their US number and they berated me and said it was my fault because I was a no show at the airportI called customer service Justfly and they said they could do nothing because they had turned it over to Air BerlinThey were inconsistent in their communication and basically told me--tough luck
Justfly.***
A very dark way to conduct business, I made a search for a fligh with a June dateIt throw me to a June Thinking that it could be a very easy to correct instead they charge an additional $I called and they told me that it could be easy to erase my mistake if I called to cancel firstI been reading about this web site and there is a good number of complaints and some how similar to this caseEveryone on the market looks for a cheaper price instead this website collects easy money from people like meBecareful with the small letters they don’t have a problem taking your moneyI called the airline and they told me it’s a very usual way to take money from people searching for a better priceWaisting 490$ I could easily flight first class instead I got first class scamNot using *** *** NO MORE everStay away
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at *** and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
My story with Justfly is very long but it worth reading so you don't have to be in my situationI Hope I am the last person to get rip off by JustflyI booked my flight to Thailand via Justfly in November for the trip in July It is a big trip for us my parents and my daughter will be there month early than my husband and IThe problem started whenI call to change my travel date from July to June since my cousin and her kids from GA will be there around that timeThe sale person advice me to cancel my reservation which the charge of $fix price and make a new reservation this way I don't have to pay adjustment fee to the air line which will be a lot moreMy total refund will be $2,I was reluctant at first because I want to get the same returning flight with my familyI want to make new reservation before I cancel the previous booking because I have to pay cancellation fee anyway but the sale person told me she checked with the sale department that there are plenty of seat available on the day that I want " just go ahead and cancel it" that was she saidDespite my gut feeling I cancel my flight as her recommantThen she transfer me to the sale department who tole me that the price will be $1,moreI was very upsetHow can the price fluctuate up in minute? I asked to speak to the suppervicer and wait for min to get cut offI call again and get the suppervicer who can give me $discount (It took the supervisor attempted to fix my father birthday on the booking) Out of desperation my second mistake was booking with them again!! I am very suscpcious so I start to read a review of this company and turn out to be a nightmareI called the times to send me the confirmation of my cancellationAfter I got the email the sale person call me that there were a mistake that my refund will not be the same amouth that I was informI have to pay the cancellation fee to the airline as wellI ask about the fee that they already charge on my credit card $thay said that is for them to cancel but I have to pay extra for the airlineThis is the money that I have to pay I booked the flight with insurance $ 3,which include insurance, tax and the seat assigement fee ( which have never disclose when they told me I can chooses my seat) and the low price garuntee whips again automatically add to the priceNow for cancelation I have to pay $extra and was told out of $3,my total refund will be $1,That mean out of all this I lost about $2,just to cancel the flightOn top of that the new booking with them cost me $4,so all together I have to pay $3,moreThe sale person is very scripted they ty not to understand why I was upsetI told them I was misinform about the fee of cancel itits suppose to be $and my refund will be $2,not $1,( and on top of that they charge me for $450)I feel s so *** and blame myself at first but now I realize that I am a victim as well as lot of people who wrote the complainI trust *** and booked from their recommended webside all the timeThere is no way I see this coming.The company to blam me that the cancellation they make because I agree with their policyI told them I agree in whic I was toldI will never book the flight if I know it is to cost me a fourtionI called insurance company to be told that I need a prove of if it nessarity to cancel the flightWhat kind of prove?? No one is in the sick bed waiting for my return!!
I contact my credit card company to filed the dispute but they need the document to prove as wellJustfly is a scam I just realize that they have never email me in written about the detail of our agreement, everything is verbal which make it hard to prove that they don't do what they promisesI try to disputes all transaction with them which will take another month without garuntee that I am goin to be able to get out of this massJustfly is a scam!! I am very disappoint with *** to lets this company use their spcace
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the *** agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!
JustFly*** stipulated there is a modification fees for flight itenary changesWhen trying to modify the flight itenary, they are not willing to provide any available dates and are asking to cancel the flight and do a re-bookingI am afraid, that is not going to be possible for meThe problem I have currently is although I am willing to pay the modification fees, I suppose they don't have a way to re-schedule flights at all and are providing customers information about the sameThis relates to a degree of wrong-doing and not true to the rules and regulations prescribed for travel websites
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly*** we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: *** *** *** Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
I booked a roundtrip flight from Chicago Ill to Paris France using JustflyI chose their flights on Air beginMy return flight was changed from 6/- 6/and I was notified by email, but did not have an itineraryThe phone numbers for Air Berlin to discuss the change nor did the phone numbers for Justfly workI had to completely book, at the last minute, a new return flight costing dollarsI ended up calling Air Belin using their US number and they berated me and said it was my fault because I was a no show at the airportI called customer service Justfly and they said they could do nothing because they had turned it over to Air BerlinThey were inconsistent in their communication and basically told me--tough luck
Justfly.***
A very dark way to conduct business, I made a search for a fligh with a June dateIt throw me to a June Thinking that it could be a very easy to correct instead they charge an additional $I called and they told me that it could be easy to erase my mistake if I called to cancel firstI been reading about this web site and there is a good number of complaints and some how similar to this caseEveryone on the market looks for a cheaper price instead this website collects easy money from people like meBecareful with the small letters they don’t have a problem taking your moneyI called the airline and they told me it’s a very usual way to take money from people searching for a better priceWaisting 490$ I could easily flight first class instead I got first class scamNot using *** *** NO MORE everStay away
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at *** and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
My story with Justfly is very long but it worth reading so you don't have to be in my situationI Hope I am the last person to get rip off by JustflyI booked my flight to Thailand via Justfly in November for the trip in July It is a big trip for us my parents and my daughter will be there month early than my husband and IThe problem started whenI call to change my travel date from July to June since my cousin and her kids from GA will be there around that timeThe sale person advice me to cancel my reservation which the charge of $fix price and make a new reservation this way I don't have to pay adjustment fee to the air line which will be a lot moreMy total refund will be $2,I was reluctant at first because I want to get the same returning flight with my familyI want to make new reservation before I cancel the previous booking because I have to pay cancellation fee anyway but the sale person told me she checked with the sale department that there are plenty of seat available on the day that I want " just go ahead and cancel it" that was she saidDespite my gut feeling I cancel my flight as her recommantThen she transfer me to the sale department who tole me that the price will be $1,moreI was very upsetHow can the price fluctuate up in minute? I asked to speak to the suppervicer and wait for min to get cut offI call again and get the suppervicer who can give me $discount (It took the supervisor attempted to fix my father birthday on the booking) Out of desperation my second mistake was booking with them again!! I am very suscpcious so I start to read a review of this company and turn out to be a nightmareI called the times to send me the confirmation of my cancellationAfter I got the email the sale person call me that there were a mistake that my refund will not be the same amouth that I was informI have to pay the cancellation fee to the airline as wellI ask about the fee that they already charge on my credit card $thay said that is for them to cancel but I have to pay extra for the airlineThis is the money that I have to pay I booked the flight with insurance $ 3,which include insurance, tax and the seat assigement fee ( which have never disclose when they told me I can chooses my seat) and the low price garuntee whips again automatically add to the priceNow for cancelation I have to pay $extra and was told out of $3,my total refund will be $1,That mean out of all this I lost about $2,just to cancel the flightOn top of that the new booking with them cost me $4,so all together I have to pay $3,moreThe sale person is very scripted they ty not to understand why I was upsetI told them I was misinform about the fee of cancel itits suppose to be $and my refund will be $2,not $1,( and on top of that they charge me for $450)I feel s so *** and blame myself at first but now I realize that I am a victim as well as lot of people who wrote the complainI trust *** and booked from their recommended webside all the timeThere is no way I see this coming.The company to blam me that the cancellation they make because I agree with their policyI told them I agree in whic I was toldI will never book the flight if I know it is to cost me a fourtionI called insurance company to be told that I need a prove of if it nessarity to cancel the flightWhat kind of prove?? No one is in the sick bed waiting for my return!!
I contact my credit card company to filed the dispute but they need the document to prove as wellJustfly is a scam I just realize that they have never email me in written about the detail of our agreement, everything is verbal which make it hard to prove that they don't do what they promisesI try to disputes all transaction with them which will take another month without garuntee that I am goin to be able to get out of this massJustfly is a scam!! I am very disappoint with *** to lets this company use their spcace
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the *** agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!
JustFly*** stipulated there is a modification fees for flight itenary changesWhen trying to modify the flight itenary, they are not willing to provide any available dates and are asking to cancel the flight and do a re-bookingI am afraid, that is not going to be possible for meThe problem I have currently is although I am willing to pay the modification fees, I suppose they don't have a way to re-schedule flights at all and are providing customers information about the sameThis relates to a degree of wrong-doing and not true to the rules and regulations prescribed for travel websites
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly*** we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: *** *** *** Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F