I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
Do not book with Justfly specially going to AfricaThey will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longerThen you call customer service and get the same lady who talks to you like you dont know what you want and keep saying that it is the flight you bookedI have both emails and both trips so I know what I paid forThen you asked for a refund and they say to weeks so you can't go anywhere elseThat lady Whatever her name was is not nice at allAnd she lies on top of that stating that I booked the flight this wayThis just fly company is a rip offHow can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere elseAnd I am pregnant and Togo is not secured at all with the fight they had
I purchased a rental car and insurance for $thru justfly along with a flight to Puerto Vallarta for 3/- 3/The rental car company in Mexico was Alamo and the insurance company was Allianz booked on 1/25/for a airport rental car pickup with a conformation * ***I brought a of the Insurance policy *** from Allianz along with drivers License and Credit CardI was told by Alamo Agent that I needed to purchase additional insurance for $a day and that the Insurance company was not validI did not want to get in the middle of a dispute so I cancelled with Alamo and emailed Allianz to cancel since my I did not bring a phoneSince I was brought away from the airport I was charged by the rental company $for a ride to condoa few miles away
Hello, I'm lodging a complaint against online airline ticket hub, Justfly.comI purchased a ticket to England on July 9, I found out less than a month later that I would be unable to fly on those datesI called the company to ask if a refund was possible and understood that too much time had elapsed and that I needed to cancel the flight for a fee of $I was instructed that I could use the ticket purchase price credit within a calendar year to re-schedule a new flight with the same carrier to the same destination airportI called Justlfy back this past Friday, May 5, to begin the process of using my ticket credit to book a new flightBoth numbers provided on their web site go to the same place even though one of them is called a Direct line (it is not): Haven't found an answer to your question? Toll free *** *** *** *** I first spoke with a man named Val with a strong accentThough somewhat difficult to understand, I told him my situation and he
My name is *** **My booking number is ***I purchased a round trip flight ticket from SFO to Yangon, Myanmar from justfly***However, when I reached to Singapore Changi International airport, I wasn't able to get on my connecting flight to YangonThe crew mentioned that justfly have canceled my connecting flight and they requested another paymentI then tried to contact justfly by calling their number, but they put me on hold and they weren't able to solve the issueSo I ended up paying for the connecting flight fee from Singapore to Yangon, MyanmarAfter I got back to United States and trying to get my refund, jusfly keep delaying to give me my money backThis is very unethical behavior and I would like to report this as a fraud
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $then I asked if I can get a flight for 2/18/after they charged my checking account and they said no I would not be able to book my flight till 2/19/the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament
Justfly issued electronic tickets that have an errorBoth of our names have our middle name repeated: *** *** *** *** *** *** *** *** ***I called to ask that this be correctedThe tickets were issued Nov When I printed the tickets today I realized the typoThe company wants to charge me hundreds of dollars per ticket to correct their errorI think this is extremely poor customer service, is ludicrousI spent hours on the phone, until my battery died I received NO satisfaction
I booked a flight for two people through justfly*** on March 15, On May 15, 2016, for unforeseen reasons, I called justfly*** to cancel the two flightsI was informed on the phone that there would be a $charge from justfly*** to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly*** back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I recently booked two tickets from their websites and I canceled them within hours because our schedule changedThey charged me dollars cancel fee for each ticketsWhen you follow their steps to book tickets on line, they never remind you how much they are going to get charged for fee if you cancel the tickets within hoursI found out when I canceled my ticketTheir custom service was also bad, I waited for min to reach the representative, who did not gave any reasonable explanationI am not going to use this company anymore
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
Been looking for one-way travel ticket from LAX to BDQ and justfl*** shows price for $on a flex dateI called customer service to book and was told price cannot be honoredThe rep on phone told me directly "she see it too"I asked to speak to a supervisor put ON HOLD for minutes before Supervisor came on phone spoke broken englishTold her same story and after minutes she checked and said price NO GOOD and NOT HONOREDSeveral sites, companies and airlines will honor their price when price is differentTHEY PROVIDED HORRIBLE CUSTOMER SERVICE; DONT BUY FROM THEM
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
Do not book with Justfly specially going to AfricaThey will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longerThen you call customer service and get the same lady who talks to you like you dont know what you want and keep saying that it is the flight you bookedI have both emails and both trips so I know what I paid forThen you asked for a refund and they say to weeks so you can't go anywhere elseThat lady Whatever her name was is not nice at allAnd she lies on top of that stating that I booked the flight this wayThis just fly company is a rip offHow can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere elseAnd I am pregnant and Togo is not secured at all with the fight they had
I purchased a rental car and insurance for $thru justfly along with a flight to Puerto Vallarta for 3/- 3/The rental car company in Mexico was Alamo and the insurance company was Allianz booked on 1/25/for a airport rental car pickup with a conformation * ***I brought a of the Insurance policy *** from Allianz along with drivers License and Credit CardI was told by Alamo Agent that I needed to purchase additional insurance for $a day and that the Insurance company was not validI did not want to get in the middle of a dispute so I cancelled with Alamo and emailed Allianz to cancel since my I did not bring a phoneSince I was brought away from the airport I was charged by the rental company $for a ride to condoa few miles away
Hello, I'm lodging a complaint against online airline ticket hub, Justfly.comI purchased a ticket to England on July 9, I found out less than a month later that I would be unable to fly on those datesI called the company to ask if a refund was possible and understood that too much time had elapsed and that I needed to cancel the flight for a fee of $I was instructed that I could use the ticket purchase price credit within a calendar year to re-schedule a new flight with the same carrier to the same destination airportI called Justlfy back this past Friday, May 5, to begin the process of using my ticket credit to book a new flightBoth numbers provided on their web site go to the same place even though one of them is called a Direct line (it is not): Haven't found an answer to your question? Toll free *** *** *** *** I first spoke with a man named Val with a strong accentThough somewhat difficult to understand, I told him my situation and he
My name is *** **My booking number is ***I purchased a round trip flight ticket from SFO to Yangon, Myanmar from justfly***However, when I reached to Singapore Changi International airport, I wasn't able to get on my connecting flight to YangonThe crew mentioned that justfly have canceled my connecting flight and they requested another paymentI then tried to contact justfly by calling their number, but they put me on hold and they weren't able to solve the issueSo I ended up paying for the connecting flight fee from Singapore to Yangon, MyanmarAfter I got back to United States and trying to get my refund, jusfly keep delaying to give me my money backThis is very unethical behavior and I would like to report this as a fraud
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $then I asked if I can get a flight for 2/18/after they charged my checking account and they said no I would not be able to book my flight till 2/19/the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament
Justfly issued electronic tickets that have an errorBoth of our names have our middle name repeated: *** *** *** *** *** *** *** *** ***I called to ask that this be correctedThe tickets were issued Nov When I printed the tickets today I realized the typoThe company wants to charge me hundreds of dollars per ticket to correct their errorI think this is extremely poor customer service, is ludicrousI spent hours on the phone, until my battery died I received NO satisfaction
I booked a flight for two people through justfly*** on March 15, On May 15, 2016, for unforeseen reasons, I called justfly*** to cancel the two flightsI was informed on the phone that there would be a $charge from justfly*** to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly*** back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I recently booked two tickets from their websites and I canceled them within hours because our schedule changedThey charged me dollars cancel fee for each ticketsWhen you follow their steps to book tickets on line, they never remind you how much they are going to get charged for fee if you cancel the tickets within hoursI found out when I canceled my ticketTheir custom service was also bad, I waited for min to reach the representative, who did not gave any reasonable explanationI am not going to use this company anymore
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
Been looking for one-way travel ticket from LAX to BDQ and justfl*** shows price for $on a flex dateI called customer service to book and was told price cannot be honoredThe rep on phone told me directly "she see it too"I asked to speak to a supervisor put ON HOLD for minutes before Supervisor came on phone spoke broken englishTold her same story and after minutes she checked and said price NO GOOD and NOT HONOREDSeveral sites, companies and airlines will honor their price when price is differentTHEY PROVIDED HORRIBLE CUSTOMER SERVICE; DONT BUY FROM THEM
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them