This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
I had an ex boyfriend that used my credit card to purchase these flights on my cardi have been sick for several months and going through an abusive relationship that I luckily was able to escape fromwhen I checked my card balance and saw the charge I know it was not what I agreed oni saw my ex boyfriend also got his ticket on my accounti called Just fly customer service and I was not able to reach a resolutionI tried to explain to them that *** *** booked his own ticket onto my account and its not rightThis is fraud! I was tooken advantage of by *** *** he put multiple charges onto my accounti am asking Just Fly to please work with me and refund me for this chargeHe took advantage of me and used my card for unauthorized transactions and booked his own ticket onto my account, I did not realize he booked his ticket onto my credit cardi am asking "JustFly" to please refund me for this unauthorized transaction from*** ***The Itinerary number is ***
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
Booked online with justfly.com from DC to Beijing on 1/7/The flight was cancelled on the travel day of 4/28/with no reason and I was informed in the morning of that same daySpent many hours through the phone with justfly.com on 4/28, 5/18, 5/19, 5/and 5/29, trying to book another flight or get the refundjustfly.com agreed to refund the whole amount of $to my credit card and kept telling me to wait for the money to comeNow they told me that I need to fill out a form first in order to get the moneyThey never said about the form before or send me any email (except a nonreply email for my etickets) or paper mail about the caseAnd they said they could not send email to meI should send them an email! When I asked where to get the form and where to send the form, they gave me a fake email address that I could send the email to nowhere
I booked flights through JustFly, one for Virgin for Sept 27, and one for Alaska for Sept Upon arriving for the first flight, I was informed that flight was actually on the 24thI figured I made a mistake, bought a ticket through another airline, sucked it up, and moved onWhen I arrived for my final flight home on the 30th, I was informed that flight was ALSO for the 24thThere is absolutely no way I booked wrong flights for the same wrong dayI believe their website made a mistake when bookingI had to purchase last minute tickets to flights, which put a financial burden on the trip, as well as causing stress, plus causing us to miss events we had planned to attend, since we had to wait several hours each time to board our new flightI paid $for the replacement flight on Sept 27th, and $for the flight home on the 30thI would like a refund for these flightsI reached out to customer service, who took days, emails, tweet, and facebook messag
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention!
star travel agency
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
I had an ex boyfriend that used my credit card to purchase these flights on my cardi have been sick for several months and going through an abusive relationship that I luckily was able to escape fromwhen I checked my card balance and saw the charge I know it was not what I agreed oni saw my ex boyfriend also got his ticket on my accounti called Just fly customer service and I was not able to reach a resolutionI tried to explain to them that *** *** booked his own ticket onto my account and its not rightThis is fraud! I was tooken advantage of by *** *** he put multiple charges onto my accounti am asking Just Fly to please work with me and refund me for this chargeHe took advantage of me and used my card for unauthorized transactions and booked his own ticket onto my account, I did not realize he booked his ticket onto my credit cardi am asking "JustFly" to please refund me for this unauthorized transaction from*** ***The Itinerary number is ***
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
Booked online with justfly.com from DC to Beijing on 1/7/The flight was cancelled on the travel day of 4/28/with no reason and I was informed in the morning of that same daySpent many hours through the phone with justfly.com on 4/28, 5/18, 5/19, 5/and 5/29, trying to book another flight or get the refundjustfly.com agreed to refund the whole amount of $to my credit card and kept telling me to wait for the money to comeNow they told me that I need to fill out a form first in order to get the moneyThey never said about the form before or send me any email (except a nonreply email for my etickets) or paper mail about the caseAnd they said they could not send email to meI should send them an email! When I asked where to get the form and where to send the form, they gave me a fake email address that I could send the email to nowhere
I booked flights through JustFly, one for Virgin for Sept 27, and one for Alaska for Sept Upon arriving for the first flight, I was informed that flight was actually on the 24thI figured I made a mistake, bought a ticket through another airline, sucked it up, and moved onWhen I arrived for my final flight home on the 30th, I was informed that flight was ALSO for the 24thThere is absolutely no way I booked wrong flights for the same wrong dayI believe their website made a mistake when bookingI had to purchase last minute tickets to flights, which put a financial burden on the trip, as well as causing stress, plus causing us to miss events we had planned to attend, since we had to wait several hours each time to board our new flightI paid $for the replacement flight on Sept 27th, and $for the flight home on the 30thI would like a refund for these flightsI reached out to customer service, who took days, emails, tweet, and facebook messag
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention!
star travel agency